Customer Service Inventory Management
Resume:
Professional summary
Bartender with over ** years of extensive expertise in crafting signature cocktails and enhancing guest experiences at upscale events. Skilled in inventory management, mixology, and event management, consistently ensuring high-profile event success and guest satisfaction. Passionate about delivering exceptional hospitality and customer service, with a proven track record of engaging guests and fostering welcoming atmospheres. Employment history
Union Square Events NYC Bartender/Mixologist NYC Dec 2018 - Present
AKA Central Park, NYC Concierge NYC
May 2012 - Apr 2019
Responsible for checking in and out guests, including communicating property amenities, and procedures. Process payments for reservations.
• Schedule housekeeping and maintain quality control to ensure a positive guest experience
• Act as a primary bridge between guests, sales and management
• As a liaison, communicate pertinent information to the guests about the AKA Hotel and surrounding areas, as well as knowledge of NYC shows, attractions, dining, museums, and car services
• Verified personal payment information on guest accounts was accurate and complete
• Ensure superior guest service experience with a sense of urgency by addressing guests’ concerns, demonstrating empathy and resolving problems immediately
• Assisted sales department with my knowledge of the entertainment industry for future bookings
• Audit and create reservations through Syn-xis, Bookings.com, Expedia and any other booking resources
Julie Reifers
Bartender
128 North Aberdeenshire Drive, Saint Johns,
US, 32259
************@*****.***
Crafts signature cocktails for upscale events, enhancing guest experiences. Ensures bar cleanliness and professionalism, supporting event success. Engages with guests, offering drink recommendations and fostering a welcoming atmosphere. Possesses comprehensive knowledge of liquors, beers, and wines, elevating service quality. Manages cash and credit transactions efficiently, maintaining financial accuracy. Orchestrated beverage service for high-profile events ranging from intimate dinner parties to large corporate gatherings, ensuring precise execution of signature cocktails and guest satisfaction
• Received many positive reviews for customer serviceManaged multi-channel reservation systems including Syn-xis, Bookings.com, and Expedia, ensuring accurate booking coordination and maximizing property occupancy rates Regis Royal Bartender NYC
Feb 2010 - Mar 2014
Head Bartender in a very busy Wall Street Bar on Rector Street
• Ordering of liquor and wine
• Excellent Knowledge of food and drink
Gatehouse/Foxhounds Bartender NYC
Feb 2002 - Nov 2010
Bartender in a very busy bar in the Financial District.
• Knowledgeable of all food and drinks
• Served cocktails and food in a timely manner
• Great at up selling
• Maintained a very friendly, professional bar catering to many regular Wall Street professionals
• Prepared bar with stocking wines, beer and liquor for the day
• Made fresh garnishes for cocktails
• The ability to control a rowdy crowd cut customers off in a nice friendly manner so as to not avoid any trouble
• Fast, attentive, clean
New York Marriott Marquis Times Square - View Lounge Cocktail Server NYC Jan 1993 - Apr 1997
Served signature cocktails in an extremely busy revolving rooftop lounge in the Heart of NYC.
• Knowledge of very trendy cocktails for our venue New York Marriott Downtown - Pugsley's Pub Bartender NYC Jan 1993 - Jan 1995
Opened brand new Micro Brewery for the Marriott Wall Street and made it a successful Bar
• Bartender for super busy Wall Street Bar
Education
B.A. Theater Performance University of South Florida B.A. Musical Theater Florida School Of The Arts
Allen Nease High School Jacksonville, Florida
Skills
Bartending (Experienced) Mixology (Experienced)
Customer Service (Expert) Cash Handling (Expert)
• Ran CC tabs as well as cash barsManaged high-volume bar operations in NYC's Financial District, efficiently handling multiple orders while maintaining exceptional service standards and guest satisfaction
Inventory Management (Experienced) Event Management (Experienced) Hospitality (Expert) Acting (Expert)
Additional information
Professional Membership Screen Actors Guild
Active member since 2001
Contact this candidate