Sales Associate Retail

SHANNON MCDONALD

Odessa, TX *****

********@*****.***

+1-432-***-****

Professional Summary

· Energetic and reliable Retail Sales Associate with experience in a high end merchandise environment.

· Core Strengths Large cash/check deposits Organizational skills Invoice processing Energetic Work attitude Telephone Inquiries Shipping and Receiving Dispatching Office work

· Fast learner

· Visual learner

· People person

Willing to relocate: Anywhere

Work Experience

Deputy County Clerk

Ector county courthouse-Odessa, TX

July 2024 to February 2025

Private Caregiver

Cornerstone Caregiving-Odessa, TX

January 2024 to July 2024

Caregiver

Orchard Park of Permian Basin-Odessa, TX

November 2022 to January 2023

· Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

· Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

· Monitored vital signs including blood pressure, temperature and pulse rate.

· Prepared meals according to dietary requirements and assisted with feeding when necessary.

· Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

· Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

· Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Child Care Provider/Babysitter

Self employed-Odessa, TX

March 2019 to November 2022

• Organizing play dates with other children and providing supervision during outdoor activities.

• Assisting with meals, snacks, and bedtime routines for the children.

• Greeting parents upon arrival home from work and providing updates on the day's events.

• Providing a safe environment for children to explore their curiosity and creativity.

• Engaging in age-appropriate activities like reading stories or playing games.

• Instructing children in basic hygiene practices such as brushing teeth or washing hands.

• Transporting children to school, sports activities, or other engagements when necessary.

• Maintaining a positive attitude while being patient and understanding with the children.

• Establishing trust through consistent communication with both parents and kids.

• Teaching good manners by setting clear expectations for behavior in various settings. Camera Operator, Front Office, Lot Attendant

WTAR-Odessa, TX

November 2017 to March 2018

· Repossessing vehicles

· charting property from vehicles

· releasing vehicles

· releasing property from vehicles

· transports

· daily logging

Hostess

Osaka Japanese Steakhouse-Odessa, TX

January 2016 to March 2016

· I was in charge of taking to go orders

· Seating the customers

· Answering phones as well as cashing out tickets

· Doing nightly reports etc.

· Accurately recorded customer information into reservation system.

· Verified reservations and wait times with customers.

· Handled cash payments and reconciled daily transactions accurately.

· Provided excellent customer service by addressing customer needs promptly.

· Resolved any customer complaints or issues quickly and professionally.

· Managed the waiting list, ensuring that all parties were seated in a timely manner.

· Communicated clearly with kitchen staff regarding customer orders. Dispatcher

Ector County VSF-Odessa, TX

November 2015 to December 2015

· Dispatching - releasing vehicles - entering in information - also have TDLR license

· Verified driver credentials prior to assigning them a route or task.

· Updated records of driver locations, delays, and cancellations.

· Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

· Received and dispatched calls for emergency services.

· Maintained logs of all incoming calls and assigned tasks.

· Assigned drivers to appropriate routes based on customer needs.

· Managed a large volume of phone calls while ensuring accuracy in data entry.

· Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

· Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.

· Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Receptionist

Patterson Customs-Marshall, TX

January 2012 to November 2015

· Patterson Customs Answering phones, stocking orders, making orders, spreadsheets, debit/credit card transactions, inside sales, large cash deposits, handle all customer relations.

· Scheduled appointments for clients, customers, and other visitors.

· Compiled data from various sources into organized reports for management review. Housekeeping

Marshall Manor West-Marshall, TX

August 2014 to September 2014

· Worked as a housekeeper performing cleaning duties while providing excellent service to the residents

· Organized housekeeping carts with necessary supplies at the start of shift.

· Performed light housekeeping duties such as laundry, cleaning rooms, changing bed linens.

· Performed housekeeping duties such as laundry, cleaning rooms and mopping floors. Waitress/Cashier

Dinner Bell-Marshall, TX

July 2014 to August 2014

· Cleaning while providing excellent customer service

· Greeted customers and provided menus.

· Took orders for food and drinks and delivered them to guests.

· Assisted other wait staff members in times of heavy customer traffic.

· Answered questions about menu items, ingredients, and pricing.

· Assisted in seating guests at tables or booths.

· Developed positive relationships with regular customers through friendly conversation.

· Checked back with customers throughout meal service to ensure satisfaction.

· Bussed tables as needed during peak hours.

· Prepared checks accurately and processed payments promptly. Cashier

Tractor Supply-Marshall, TX

June 2012 to December 2012

· Worked as a team member performing cashier duties, as well as great customer service

· Issued receipts, refunds, credits or change due to customers.

· Ensured compliance with all safety regulations within the store environment.

· Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

· Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

· Organized promotional displays or arrange merchandise on counters or tables to promote sales.

· Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

· Performed other duties as assigned by management.

· Assisted customers over the phone regarding store operations, product information and order placement.

· Greeted customers and answered any questions they had about the store's products and services.

· Conducted price checks for special orders or discounts as requested by customers.

· Processed returns and exchanges of merchandise in accordance with store policies.

· Provided excellent customer service while promoting loyalty programs to increase sales potential. Education

High School Diploma

Menasha High School - Menasha, WI

May 2012

Skills

• Time Management

• Retail Sales

• Inside Sales (3 years)

• Caregiving

• Cleaning Experience

• Organizational skills

• Senior Care

• Toddler Care (10+ years)

• Invoice processing

• Experience with Children

• Inventory (4 years)

• Progress Documentation

• Infant Care

• Food Preparation

• Data Entry

• Host/Hostess (6 years)

• ADL Assistance

• Guest Services

• Nursing

• Babysitting (10+ years)

• Patient Companionship

• Vital Signs

• Special Needs Care

• Teaching

• Personal Hygiene Assistance

• Scheduling (2 years)

• Dementia Care

• Childcare (10+ years)

• Nannying (10+ years)

• Energetic Work attitude

• Phone Etiquette

• Telephone Inquiries

• Multitasking and Organization

• Medication Administration

• Billing (Less than 1 year)

• Documentation

• Incident Reporting

• Meal Preparation

• Heavy Lifting

• Basic Housekeeping

• Filing (1 year)

• Organizational Skills (6 years)

• Large cash/check deposits

• Shipping & Receiving

• Personal Assistant Experience

• Dispatching

• Shipping and Receiving

• Office work

• Receptionist (6 years)

• Home Care

• Alzheimer's Care

• Clerical (6 years)

• Outside Sales (1 year)

• Behavior redirection

Certifications and Licenses

Driver's License

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