Business Analyst Project Manager
Resume:
Anupama Budumooru
****************@*****.***
A highly competent, excellence-driven professional with over 14 years of experience in the IT industry as a Senior Business Analyst/Project Manager/QA Analyst/UAT Analyst/Scrum Master/Project Lead having expertise in project management, requirement analyzing, service management, delivery excellence, production support and testing applications. Provide day-to-day project leadership of cross-functional project teams in fast paced environment to ensure certification of applications prior to release. Analyze risk, time and scope of projects and relative initiative(s) concerning new and existing utility-based applications based governmental standards, while also reporting deployment calendars. Having led a multitude of technical projects across a broad range of sectors, including Retail, Governance, Airlines, Medical and Insurance and E-Commerce. Vast Expertise in managing conflicts between different aspects of the projects, creating roadmaps, building the project plan, coordinating the plans to complete and evaluate the success; understanding technical integration technologies such as API operations, learning and understanding the web application functionality; and working with clients and partners on fit-gap analysis and other forms of business analysis.
PROFESSIONAL SUMMARY
Skilled in Client Interaction, requirements gathering, analysis and working with end clients to define needs and to develop clear business solutions, to gather and analyze quality data to assist management in making informed, high-quality decisions and translating business user concepts and ideas into comprehensive business requirements and design documents.
Skilled in onboarding resources, project tracker maintenance, RACI matrix creation, Gantt Chart showcasing, charter presentations, RFI bids and showcasing the team performance.
Requirements Traceability throughout the project life cycle.
Weekly Status Reports to the Business Sponsors/External Stakeholders/Internal Stakeholders.
Continuously involved in PMO process improvement building new processes, demoing the same to the entire team and improving the day-to-day processes.
Continuous monitoring of team performance, taking care of the scope creep (if any), leading the team to success and making sure they have the drive to get there.
Expert in designing and developing Activity diagrams, Context Diagrams and Use Case Diagrams using UML (Unified Modeling Language).
Heavily used Grant Management Systems to report, track and monitor the grants.
Demonstrated the scrum related work to the stakeholders as part of the sprint demos.
Experience in documenting requirements and preparing Business Requirements Document (BRD), Functional Requirements Specifications (FRS), System Requirements Specifications (SRS), Requirement Traceability Matrix, Users Guides, Training materials, desk references, cheat sheets, data mapping, Scope of Work (SOW).
Management of third party vendor work, contractors and suppliers across the projects.
Experience in records management and content management of systems.
Extensive experience in Azure DevOps tool, JIRA, Rally, TFS (building a scrum lifecycle, gathering requirements, updating backlogs and stories etc).
Expertise in Testing tools like HP QC V10.0, HP ALM V11.5, JIRA.
Deep Understanding of DevOps tools like Git, Jenkins, TeamCity, uDeploy, Harness, RLM etc. for end to end DevOps lifecycle.
Extensive experience in DevOps engineering and Project Management using Jira. Continuous involvement in migration from one tool to another using CI/CD pipelines.
Duly involved in big team releases and led UAT for the same.
Managed project status reports using Jira, Confluence and MS Project and Gantt Chart creations using the same.
Extensive usage of Mainframes in for legacy project systems built using COBOL etc. Used mainframes to go to different test regions for UAT and data collection when accessing huge sets of data and cases.
Working closely on a daily basis with Health Care Product Managers team and Owners to lay out technical and functional requirements, create roadmaps and showcase demos. Experience is health care domain including-Medicare, Medicaid, Medical, Blue card and Care management. This included working with PEGA and MUTT teams for daily correspondence regarding the user stories and the new requirements.
Extensive experience in Health Care Domain and good understanding in NLP and its usage in virtual assistants, Chatbots etc.
Extensive experience in real time demo sessions with real time users to capture feedback and then meet the UX team to deliver/incorporate the same.
Extensive experience translating user stories, acceptance criteria and defect resolutions into test cases and defect logging, tracking and managing user stories using project management tool, Jira.
Actively scheduled and participate in Sprint Retrospectives and sprint review meetings.
Extensive experience in Integration, Regression, Functional, Scenario based testing and performed UAT, creating Test strategies, test plans, test cases, test result analysis and requirement traceability matrix using testing tools like ALM.
Proficient in testing API Restful services using Postman tool.
Experience in BDD and Test-driven approaches.
Worked in different Domains such as E-Commerce and Retail, HealthCare, Banking, Insurance.
Extensive Experience in waterfall, AGILE and SaFe methodologies.
Experience in visual modeling and business process modeling using MS Visio. Can create complex pages using the Visio tool.
Understanding in various technical environments and stacks like, AWS, Cloud, Java, .NET, Node JS and Oracle DB.
Experience in PL/SQL and SQL.
Experience in Relational Database concepts and Entity Relation Diagrams. Experience in Data profiling, primary Key Analysis and Foreign Key Analysis.
EDUCATION
Bachelor’s of Information Technology in Andhra University, passed out in 2006(Andhra Pradesh, India)
TECHNICAL SKILLS:
SDLC Methodologies
Waterfall, Hybrid (Waterfall – Scrum), Agile – Scrum, Kanban, DevOps CI/CD,SaFe
Process Modelling Tools
MS Visio, Mockup Screens, Lucid Chart,Figma,Wireframes
Business Skills/PM skills
Change Management, Impact Analysis, Risk Analysis, Cost-Benefit Analysis, ROI Analysis, JAD Sessions, SWOT analysis, Project Kick Off, Program planning and strategy, Cost estimation, budget tracking, charter updates and RFIs,
Requirement & Project Management
MS Project, JIRA, JIRA Version 1, Azure DevOps, SharePoint, Confluence, MS Word, Rally,Planview,RSA,Service Now, OneNote,MS Sharepoint
Testing Tools
HP QC V10.0, HP ALM V11.5, JIRA-Zephyr,Facets
Data Analysis / Reporting
Tableau, MS Excel,Power BI, Google Analytics, Digital Analytics.
Databases
Microsoft SQL Server, Oracle 10g,11g.
Operating Systems
Windows Server 2008-12, XP, Vista, MS-DOS, UNIX, Linux,MacOS,iOS
Other tools and Utilities
WinSCP, Putty,Postman,Harness,Team City,Github
PROFESSIONAL EXPERIENCE:
State of Wisconsin, Dept of Justice Dec 2021- June 2025
Senior Business Analyst
I started as a Senior Business Analyst for multiple projects which accommodated the business requests within the government agencies. I also managed few internal and external projects for the entire software development life cycle. I have been in constant touch with business sponsors, finance managers and the technical SME’s and have steered the projects from start to end.
Responsibilities:
Acted as a prime business liaison between the entire internal IT team and internal stakeholders.
Created Kick-Off PPTs for project take off and initiated scoping documents and tracked, documented, showcased the same from end to start.
Created mock screens for the use cases and showcased the same for the entire team.
Created templates for Project Charter, RACI Matrix, BRD, FRD, Test Plan, Support Documentation and worked within the entire team to work in an agile way.
Worked in the Wisconsin State Egrants Team to derive process flows, create Visio diagrams and conduct day-to-day interviews with the Steering Committee. The entire legacy Egrants system is under replacement process and needed a heavy business process model. This project dealt with GMS (Grant Management System) grants, divisions, grant flows between the divisions, reporting and monitoring.
Scheduled and led the day-to-day scrum meetings and updated the same in SharePoint.
Heavily involved in the DOJ website (replacement of the legacy website) project and was a key stakeholder in content management and tracking.
Did PM-ing for multiple projects and led the projects to a successful delivery. Have worked both as a BA and PM for the projects.
Initiated and led the Intake and Project Estimate Assessments for all the projects.
Worked with long term vendors to introduce new improvements into the PMO.
Tracked user stories, issues and defects using Azure DevOps and maintained the entire project related documents and decisions in MS Project. Analyzed Sprint Burn-UP and Burn-Down charts and to calculate the velocity to track progress.
Developed Use Cases and prepared UML diagrams like Use Case, Sequence, and Activity using MS Visio.
Performed UAT in staging, prod and dev environments to validate the user stories.
Interviewed Business users, Stakeholders, Subject Matter Experts and performed extensive JAD sessions, focus group, document analysis and Brainstorming sessions to develop a thorough understanding of end-to-end business processes involved in Portfolio Management.
Played a tester role in the Quality Assurance team in the creation of Test Plans, Test Scenarios, Test Cases, logging defects and create an error repository using HP QC. Use best-practices like Continuous Integration, Acceptance test driven development (ATDD), Test driven development (TDD) and behavior driven development (BDD). Mapped test cases to Requirements/User stories in RTM.
Created detailed test plans and managed traceability for all the requirements.
Performed both front end and back end testing, and database testing as deemed necessary.
Tested the REST APIs using Postman and Swagger and made sure the data was being exhibited correctly.
Worked in semi-IT projects which included construction of a firearms unit and a crime laboratory. Both were huge implementations and I started with requirement gathering, working with the divisions on a daily basis, converted them to digestible chunks of tasks, coordinated with both the IT and non-IT teams and implemented few tasks like – procurement of the equipment, assign the resources, site inspection, coordination with the network and security team etc.
LTIMINDTREE (L&T Infotech), OH Jan 2021- Dec 2021
Project Manager/Sr Business Analyst/UAT Analyst
This project dealt with the creation of a new Tide mobile laundry app. I was the Project Lead/Business Analyst for this project onsite. The app was inclusive of features like log in, create account, place order etc which kept on improvising for each version in a sequential manner.
Responsibilities:
Acted as the prime liaison between the external stakeholders and internal stakeholders (offshore team) to gather requirements, document them and track the same.
Acted as a scrum master and facilitated all the scrum ceremonies for the team.
Elicited requirements and converted them into stories and complied them in Jira for project implementation and tracking.
Maintained project roadmaps and used SharePoint and JIRA for extensive project management.
Scheduled and led backlog grooming meetings and had JAD sessions with dev team to understand requirements and estimate the same.
Presented product demos to external stakeholders when the product was ready for its first showcase.
Effective communication regarding the Key Performance Indicators with the team and educated the same whenever needed.
Maintained daily stand-up notes and documented the same in Confluence and SharePoint.
Participated in design review meetings with UI/UX team and offered cosmetic and functional changes/tips/suggestions wherever deemed necessary.
Led Sprint retrospective meetings and maintained the list of action items which were added to the next sprint for improvement.
Extensive usage of MS office and Confluence for documentation and project tracking.
Portrayed milestones for every quarter and maintained all versioning entities.
Deeply involved with tech team in each build release and have tested the same in mobile apps(iOS and Android).
Extensive usage of tools like Swagger, Flutter, GitHub for API testing and documentation.
Usage of applications like Test flight, App center, Emulator, Android studio, Xcode for UAT and product testing in prod phase.
Used Google Analytics thoroughly to track user flow events and maintained/tracked reporting for the same.
Extensive usage of Power BI for managing dashboards, sharing, viewing and generating reports.
Heavy usage of ticketing system and ticket management system using JIRA.
United Airlines, IL June 2019- Nov 2020
Project Manager/Sr Business Analyst/Product Owner
This project was migration of APIs from Team City to Harness. This project was performed by a DevOps team led by me henceforth coordinating all activities for the migration/integration. I was responsible for both gathering the requirements and leading the team making sure there is no scope creep.
Responsibilities:
Expertise in consulting and engineering teams (various stakeholders) in DevOps to make the involvement effective.
Experienced in DevOps E2E solution and conducted training sessions to the teams on DevOps life cycle process.
Involving in business meetings to understand the new scope to implement the feasible automated frameworks.
Was the PM for a brand-new migration. Attended kick-off meetings, created migration PPTs and checklists for the inputs for the migration.
Due participation in creating the CI/CD pipelines in the intended environments alongside the DevOps engineers.
Repo Management in Jira and throughout the project for the user stories and sprints. Project Owner in Jira.
Managing team efforts and outputs and daily progress on Confluence.
Active participation in all phases of SDLC and PLC to know the progress at each phase of the cycles.
Providing required training sessions to the team on Agile/Scrum principles and techniques.
Facilitating all scrum ceremonies like grooming, sprint planning, retrospectives, daily stand-ups, etc.
Analyzing and maintaining financial forecast information (e.g., labor, hardware, software), using input from applicable sources (e.g., resource managers, project managers, application planners, system architects and all other stakeholders).
Met goals of addressing and resolving issues within a day. Backlog management, prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives.
Participated in reviews and provide required capacity in new clouds for the program.
Planned for migration schedule from multiple platforms to one consolidated platform using AWS cloud platform and provided the required Migration experience for clients.
Continuous coordination with the internal teams for migration and document and update the internal processes for the migration.
Managing the lifecycle of code development, from ideation to sprints to deployment.
Communicate with other management, engineers, PMs and support specialists on product issues. Track and communicate team velocity and sprint/release progress.
Partner with stakeholders to identify and implement DevOps elements into the organization and establish best practices.
Ability to streamline development and QA processes through DevOps.
Establishing the standards for SCM, Build, Repository Management, CI/CD, Configuration and Provisioning, Deployment and Environment Management process and tool standards.
Environment: Java/J2EE, MySql, SharePoint, MS Office, Python, Github,MS Visio, CI/CD tools-Team city, Harness,.NET,
State of Iowa (Dept of Health Services, IA) Nov 2018-June 2019
Senior Business Analyst/UAT Analyst
This project was about a SNAP benefit project. An exclusive addition to the already existing SNAP benefit system.
Responsibilities:
Support the development a new Project/Program review framework for new and in-flight projects and programs. The framework would be used to assess performance and success of large projects and programs as well as smaller projects.
Continuous involvement with the External Stakeholders to make sure the requirements are correctly documented and tutored the same with the technical team internally.
Creation of BRD, FRD, RACIs, Test Plans, Deployment Plans, Visio Diagrams, Mock Screens for requirements.
Heavily involved in UAT, Front end testing, Back end testing, DB tables verification.
Provided coaching on PMO processes for the deliverables, planning, budget and change management along with gap analysis and look out for scope creep, if any.
Scheduled releases, & impacted areas to the Governance team and other department heads. Have done Resource management from onboarding to resource allocation.
Creation of a Risk Management Plan right before the start of the project and made sure the team is on board with it.
Extensive Usage of MS Project to derive roadmaps and track/achieve milestones using the same and showcased the same bi-weekly.
Usage of SharePoint to collaborate and track documents and daily outcomings.
Created templates for all occasions which were published for the entire unit to follow the tradition and use the same for all projects.
Data reporting and maintenance with forms, snap benefits, medi-care. Testing in mainframe for different regions for different case IDs.
Create and maintain process documents including process maps, RACI charts, Job Aids and User Manuals for the newly defined governance and review process.
Provided subject matter expertise on data quality issues related to business processes and systems impacting multiple lines of business.
Preparing documentation for senior executives and align roadmaps with organizational objectives Provide governance, bring alignment and visibility across cross functional teams.
Assisted with development of new or revised application requirements documents as well as testing plans for new or modified software releases before deployment across the enterprise.
Participated in project teams throughout the lifecycle from initiation through implementation to closeout to ensure adherence to established standards and best practices.
Participated/Scheduled/Initiated/Led meetings with business users, operations and development team and always maintained a document for the same.
Created Gantt charts for the project timelines.
Used Azure DevOps extensively for updating/creating/modifying Epics, Features and User Stories and Backlogs, few to mentions.
Utilized SQL, Excel, and Project Online to analyze large data sets and draw conclusions from the data.
Presented findings to upper management in order to help make business decisions.
Define the requirements for control/reconciliation monitoring metrics, dashboards and co-ordinate with IT in development, performing and validating UAT’s.
Tested different regions in Mainframes environment to produce test case scenarios.
Environment: Java/J2EE, MySql, SharePoint, MS Project, Mainframes, Azure DevOps,MS office,MS Visio
BCBS, CA
Sr Business Systems Analyst/
Product Owner/QA Analyst (Manual) June 2017- Nov 2018
This project included the redesigning of the legacy screens. Highly involved with a huge team including UX designers, Product Owners, Dev team and other business stakeholders. Have worked in integration reinsurance projects and collaborated with a lot of cross platform for requirement elicitation and documentation. This project dealt working with the actuaries, extracting huge data reports, being a liaison between the actuaries and the technical team and facilitating the project right from the start. This was a complete agile project from start to end.
Responsibilities:
Coordinated organization-wide project management for this company, providing strategic guidance in support of business unit goals. Partnered closely with IT and department leaders.
Performed necessary research to fully understand business issues. Acted as a liaison between client and technical solutions/support groups, to elicit, document, analyze and validate business processes, systems, and solution requirements.
Created and executed data mapping entities and used GL charts in accounting.
Deep dive into GAP analysis, scope creep, data metrics, sprint burndowns, velocity metrics.
Identified business change impacts and potential project crossover.
Management of third party vendor work, contractors and suppliers across the project.
Experience in working with remote teams/ large teams and ability to work in a complex deadline oriented environment and be able to produce high-quality deliverables that meet or exceed timeline and budgetary targets.
Created a structured TCOE at enterprise level for a procedural governance of test organization through effective metrics implementation.
Experience with Effort Estimation Project & Test Management, Resource Allocation.
Experience in working closely with the Directors/stakeholders project manager and provide product support with the definition of
project plans, deliverables and business services deliverables.
Business Process mapping and Use Case creation. Business Requirement Document creation and maintenance.
scheduled releases, & impacted areas to the CFO, VPs, Governance team & other dept. heads. Resource management from onboarding to resource allocation and budgeting in FCAT and MTP.
Continuous interaction with the UX team to design mock up screens, collecting feedback and incorporating the feedback into requirements.
Requirement elicitation through participation in workshops, meetings and document analysis.
Utilizing JIRA as a project management tool for creating backlogs, grooming them, doing UAT for them and hand off.
Continuous interaction with Product Owners, Business Owners and other important stakeholders to gather and elicit requirements.
Create Roadmaps for every WIP and future sprints.
Created Visio diagrams for graphical representation of the process in and out and depictable flow charts creations for business flow.
Performed UAT of assigned user stories and made input-output validated sheets all along the process.
Created mock up screens for the sprint and updated my stories in Jira with all the needed information for the intended project.
Continuous interaction with the UI/UX team and the Business team for discussing mock ups, requirements, use cases and in scope-out scope discussions.
Environment: Java/J2EE, Weblogic 10.3.5, Oracle, ALM, Postman, HIPAA, CMS, ICD 10, EDI 5010, XML, Agile, Window XP, SQL, UNIX, UAT, UML, Visio, JIRA,Confluence, Putty, SharePoint,Medicare,MediCal,Care management,Bluecard
Seagate Technology, MN June 2016 – June 2017
Sr Business Analyst
This e-commerce project deals with implementing a comprehensive redesign of Seagate's external web sites (www.seagate.com, Seagate Partner Portal and Seagate Direct portal). This project involves E-commerce functionality such as Add to Cart, displaying Prices from other Retailers. The project had no PM so I was treated as the acting PM instead.
BA Responsibilities:
Extensive expertise in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional specifications.
Prepared pertinent documents like business requirement document, system requirement specification, Use Case documentation, High level and Low-level documents (HLD/LLD), Business Rules Spreadsheet and user interface to database mapping. Designed and Developed Use cases, Activity diagrams, Sequence diagrams, and Collaboration diagrams using MS-Visio.
Prepare business documents for all e-commerce business procedure and analyze all site traffic to recommend efficient marketing plans and programs and search engine marketing activities.
Worked with the Quality Assurance Team to test different release and to develop test plans and test cases for Integration, System and Regression testing.
Conducted Joint Application Development (JAD) and Joint Requirements Planning (JRP) sessions to gather requirements from the business area and to discuss different critical success factors of Operational Feasibility Analysis and Technical Feasibility Analysis of the project.
Effectively used SQL, Access, Excel programming skills to extract, clean, process, interpret complex claims, membership data to address business needs.
Worked in the Agile Scrum development environment and attended scrum meetings and sprint planning sessions.
Analyzing business requirements and functional documents, created the test strategy document that define the test environment, phases of testing, entrance and exit criteria and resources required to conduct the effort.
Creating various test reports after running smoke test, sanity and regression testing with respective defect counts and traceability to respective feature.
Created scripts to automate the test execution report in ALM for each project.
Responsible for providing support for UAT testing and defect management.
Created, retest, and close any defect found in testing using JIRA.
Performed Functional Testing and GUI Testing of applications and checking them against standards and business requirements.
Environment: SharePoint, MS Project, MS Visio, MS Office, Windows XP, SQL, HTML, JIRA, Agile, Winscp, MSAccess.
Comcast, CO May 2015– June 2016
Manual QA Analyst/Sr Business Analyst
Comcast Corporation (Comcast) is a provider of video, high-speed Internet and phone services (cable services), offering a variety of entertainment, information and communications services to residential and commercial customers.
Responsibilities:
Performed Smoke Testing of the site after each release.
Involved in weekly defect meetings during the testing phase and extensively worked throughout the defect life cycle from opening to closure using JIRA.
Attend daily scrum meetings and refinement and Retrospective meeting.
Involved in preparation of Test plan and mapping test cases to requirements.
Created scripts to automate the test execution report in ALM for each project.
Involved in Back End testing, written SQL queries to retrieve and validate to perform database testing. Led the design of Mobile’s Partner Management platform used to manage partner onboarding, integration, settlement, product subscriptions, and self-service.
I also designed the new partner marketplace where T-Mobile can resell media and non-media partner subscriptions (e.g. Netflix, Hulu, IoT initiatives ets)
as connected car) and contents (e.g. pay per view) across the T-Mobile sales
channels (care, retail, and self). Some of the architecture goals accomplished
include reduced cost of onboarding new partners by 80%; reduced time to market
to 4-6 weeks from 6-10 months; moving away from development to configuration
only across over 13 domains during partner onboarding;
Involved in validating web service response using service tools like POSTMAN.
Established a QA Process along with tool selection (starting with mostly manual testing with the intent of bringing in an automation framework as well) and then implementing the solution, providing the day-to-day management and client interfacing.
Environment: Java/J2EE, Weblogic 10.3.5, Oracle 11g, Quality Center 11, POSTMAN, SOAP UI,SQL.
Knoah Technologies, India (now known as 24-7 Intouch) Jan 2012- Feb 2013
SME (Subject Matter Expert)/Program Manager
24-7 In Touch provides outsourcing and customer services solutions.
Responsibilities:
Organized and facilitated JAD sessions to elicit the requirements and document the client requirements for the customization of the devices and converted the requirements into Business Requirements Document (BRD) and Functional Requirements Documents (FRD) as per the client's requirements.
Created flow charts and process flow diagrams including Use Case Diagrams, Class Diagrams, Activity Diagrams, to show the interaction of the user with the system in an effective manner using MS Visio.
Demos to large sized audience about the company logistics and future projects.
Designed and maintained the Requirements Traceability Matrix (RTM).
Assisted the QA team in creating Test Plans, Test Cases, performed User Acceptance Testing (UAT), Functional Testing, and logged defects into Defect Tracking Report after which conducted presentations of the QA test results to the stakeholders and users and documented modifications and requirements.
Amazon.com, India September 2008 - Dec 2011
Technical Engineer/SME
Responsibilities:
Provided comprehensive technical support to Amazon Corporate employees worldwide.
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
Diagnosed and did troubleshooting for end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved and also managed a case count between 15-25 tickets.
Created and submitted detailed call logs documenting customer interactions that are accurate, thorough, and timely and followed all standard operating procedures (SOP) through the effective use of Knowledge management.
Submitting tickets, assigning them and monitoring their progress.
Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
Played an
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