Charge Entry Specialist
Resume:
June Carolyn Kelly-Lang
**** ***** ******* **** ****** Memphis, Tennessee 38115
Cell: 901-***-****
Email: *******@*****.***
Professional Objective
Medical Billing
Customer Services
Results-oriented professional combines strong interpersonal and organizational skills with the ability to work well with customers, team players and Management. Excellent problem-solving skills individual that is creative and resourceful in resolution. Customer-service minded individual that is detail-oriented and passionate about her work performance. Astute in identifying areas in need of improvement, with the vision to develop and implement successful action plans. Both flexible and versatile, a well-rounded performer committed to continued excellence.
Core Competencies
●Excellent Leadership
●Never Late
●Detail-oriented
Time Management Skills
●Communication Skills
●Independent Worker
Team Player
Problem-Solver
High Integrity
EDUCATION AND CREDENTIALS
Branell Business College and Southwest- Memphis, TN
Associate of Arts: Business and Commerce
Concentration: Banking and Finance
August 2012
Professional Experience
Caduceus Health, Remote
November 2020-March 2025
Charge Entry Specialist
POSITION SUMMARY:
●Telehealth
●Analyzing medical bills
●Process credit balance refunds to commercial and patients insurance
●Confirm deposit spreadsheets and correspondence
Partners Central Business Office (PCBO)
February 2015- September 2020
Credit Balance Specialist
POSITION SUMMARY:
●Analyze credit balance AR to maintain an appropriate ratio to total open AR
●Process credit balance refunds to commercial and individual payers
●Research and process recoupment request from commercial payers
●Review statement edits for credit resolution
●Review unidentified credit balances for transfer and posting
●Maintain customer files and records
Aerotek Professional Services (Accredo Healthcare), Memphis, TN
June 2014- January 2015
Claim Specialist
POSITION SUMMARY:
●Responsible for posting credit card and insurance payments
●Called patients when their credit card was declined
●Verified insurance payments with insurance companies
●Researched patient’s misapplied payments from insurance companies
Stone River Pharmacy Solutions, Memphis, TN August 2004-February 2013
Patient Account Specialist and Team Leader
POSITION SUMMARY:
●Responsible for correcting and collecting worker’s compensation pharmacy invoices
●Verified workers’ compensation claims and coverages through contacting insurance, physicians and employers offices
●Communicates with retail pharmacies to provide approval for claimant medications
●Answers inbound and outbound calls, accepts customer payments over the telephone, and collects on outstanding invoices, negative debts, POS, credits and debits.
●Motivated employees on a one-on one basis to encourage top productivity and build team spirit.
●Friendly customer service
●Preparing and serving a wide variety of customers products
●Cleaned and organized the work area
●Completed shift duties.
Key Accomplishments:
Always received excellent evaluations from Management.
Proficient and accurate on ten key, Microsoft Word and Microsoft Excel
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