Office Assistant Service Delivery
Resume:
Traci Peterson
Fielding, UT *****
********@*****.***
Dynamic and detail-oriented professional with experience at Leavitt's Mortuary, excelling in call handling and document preparation. Proven ability to enhance operational efficiency and foster strong interpersonal relationships while coordinating sensitive arrangements. Skilled in inventory tracking and maintaining compliance, ensuring seamless office operations and exceptional service delivery.
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Office Assistant with over four successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Office and history achieving high data output.
Skills
Call handling
Meeting planning
Scheduling
Proofreading
Mail handling
Supply management
Strong interpersonal skills
Inventory tracking
Filing and data archiving
Verbal communication
Work History
Office Assistant
Leavitt's Mortuary, Ogden, UT
October 2019 - Current
Prepared and edited documents to produce precise, accurate and professional communication.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Purchased and maintained office supplies.
Reviewed files, records and other documents to obtain information to respond to requests.
Input data into spreadsheets and databases.
Edited and proofread documents for accuracy and completeness.
Processed incoming and outgoing mail and packages according to established procedures.
Utilized office management software to record and track customer information.
Apprentice Funeral Director
Memorial Mortuaries and Cemeteries, Murray, UT
January 2017 - October 2019
Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Picked up deceased at private homes, hospitals and county morgues.
Secured and filed burial permits and made funeral arrangements.
Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
Performed embalming procedures and updated case study reports.
Communicated with insurance companies to secure death benefits for payment of services.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Closed and secured caskets and led funeral corteges to churches and burial sites.
Drafted and published five or more obituaries per week on behalf of families served.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Completed death certificates, burial permits and other legal documents for families.
Education
Associate of Applied Science in Mortuary Science May 2018
Arapahoe Community College, Littleton, CO
3.5 GPA
Relevant Coursework: Accounting & Communications
Professional Development: Public Speaking
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