Human Resources Puerto Rico

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ROSA M. ARSUAGA

#* ****** **. *** ****, Puerto Rico USA 00907

Phones: 787-***-**** (Home) 787-***-**** (Cell)

E-Mail: ************@****.***

EDUCATION AND QUALIFICATIONS

· BBA Business Administration University of Puerto Rico, Rio Piedras Campus, San Juan, Puerto Rico

· Juris Doctor (JD), Inter-American University School of Law, San Juan, Puerto Rico

· College of William and Mary Law School, Williamsburg, Virginia, Law Internship Program, Madrid, Spain

· US Citizen, Fluent English and Spanish (read/write/speak)

· Computer Proficiency: MS Office, Ceridian, Kronos Payroll System, PeopleSoft/Versions 8 and 9, PeopleAdmin (Recruiting Software), Internet, Outlook

· Member of Society for Human Resources Management (SHRM)

· Member of College and University Professional Association for Human Resources (CUPA), Boston, Massachusetts

. Emergency Management Training, Department of Homeland Security, Federal Emergency Management Administration (FEMA)2016

. Certified Human Resources Specialist, Department of Homeland Security, Federal Emergency Management Administration (FEMA) 2016

Certified Diversity Trainer by the state of Massachusetts VOLUNTARY AFFILIATIONS

Guiding Eyes for the Blind, Pathfinder Society Member Therapy Dogs, Inc. Voluntary Member

University of Texas at Austin, Ex-Student Association, Lifetime Member San Juan Art League

PROFESSIONAL EXPERIENCE

Human Resources ManagementConsultant

2023 – Present

Human Resources Management consulting work for private industry. Benefits, Compensation, Employee Relations, EEO/AAP.

AGILE DOCUMENT REVIEW LLC

Human Resources Director 2020-2023

Start up of a Human Resourcess Department for a newly established company in San Juan, Puerto Rico Recruiting/Staffing, Onboardi g, Benefits, Compensation, Payroll, job accommodations, employee 2

relations.

FEDERAL EMERGENCY MANAGEMENT ADMINISTRATION (FEMA) Certified Human Resources Professional 2016-2020

As a Certified Human Resources Specialist for FEMA I work in various FEMA Human Resources Projects such as onboarding of new employees, deployment of personnel, create WEB Time and Attendance Accounts for new employees, and process all I-9 documentation in compliance with federal law and Human Resources Office. Assigned to Joint Federal Offices as needed. Most recent projects in Alabama, Virginia, Tennessee.

BANCO POPULAR DE PUERTO RICO

2014-2015

Human Resources Consulting/Recruitment Project on a contract basis. Recruitment of four hundred (400) employees for the staffing of new bank operations in Puerto Rico resulting from transfer to Puerto Rico of bank operations in the United States.

COMMONWEALTH OF MASSACHUSETTS/HIGHER EDUCATION Associate Director of Human Resources and Equal Opportunity 2008-2010

· Responsible for participating in the planning, development, organization and implementation of a comprehensive Human Resources and Equal Opportunity Programs; Recruitment, Hiring, Policy and Program Development, regulatory compliance and reporting, human resources information systems. Designated EEO Coordinator to counsel and investigate discrimination complaints. Designated Hearing Officer responsible for the investigation and resolution through written documents of complex grievances from unionized employees.

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o Full responsibility for Human Resources programs, benefits, compensation, EEO complaints, designated officer to hear and mediate discrimination complaints. o Designated Hearing Officer to hear and solve Step II grievances from AFSCME union member’s .Participate in the oversight of the implementation of the AFSCME contract. Direction to academic and administrative personnel on collective bargaining matters. o Hear, analyze, investigate and resolve complex employee relation issues involving union and non-union employees at all levels/mediation hearings. o Counsel and support top management in the resolution of all employee relation issues including disciplinary actions, progressive disciplinary process, written and verbal warnings, suspensions, terminations.

o Management of benefit programs for employees covered under three (3) union contracts. Retirements, management of Family Medical Leave Act claims and extensions/enhanced benefits provided by labor contracts. Disability accommodation programs, worker’s compensation claims and programs, training programs to faculty, 3

Deans, faculty directors and staff. Oversee the Employee Assistance Program (EAP) and effectively recommend to employees.

o Recruitment/hiring/search committees/student employment/posting of vacant positions.

o Oversight of regulatory compliance with applicable laws, rules and regulations, statutes including Title VII, American with Disabilities Act (ADA), Fair Labor Standards Act (FLSA), Family Medical Leave Act (FMLA) GINA (Genetic Information Act) OBRA, COBRA, and American Recovery Act (ARRA) funds, HIPAA, ERISA and the rules and regulations of the Commonwealth’s Human Resources Division and other regulatory agencies.

o Maintenance of Human Resources and Equal Opportunity Information systems to ensure updated information, accuracy and retention of all personnel records, including official personnel files of all administrators and staff. o Participate as advisor on to the President’s Advisory Committee on Diversity and Multicultural issues.

HUMAN RESOURCES MANAGEMENT CONSULTING SERVICES 2007-2008 Human Resources Management consultant services to private industry in areas of Compensation, Benefits, Employee Relations, Recruiting/Staffing, performance management, application of federal and state labor laws for the resolution of Human Resources Management issues. Have conducted Human Resources Management

Consulting work for the following companies:

o McDonald’s Corporation, San Juan, Puerto Rico – Franchisee Division Reorganization o Cigna Insurance, San Juan, Puerto Rico – Restructuring Claims Department o American Express Corporation, San Juan, Puerto Rico – Sales Workforce Reorganization o Triple S Insurance Company, San Juan, Puerto Rico – Implementation of Health Insurance Portability Act (HIPAA) rules and regulations. Training to Providers.

o Puerto Rico Commerce and Economic Development Department (DECC), Puerto Rico

– Closing of the Roosevelt Roads Military Base/Displaced Workers Project. o Sea-Land Corporation, San Juan, Puerto Rico – Transportation Workers Union Contract Compliance o Universal Insurance

Company, San Juan, Puerto Rico

WAL-MART STORES, INC., Houston Texas District /Market Human Resources Manager 2006-2007

• Manage and oversee the efficiency and execution of Human Resources operations for twelve

(12) Wal-Mart Super Center retail stores with approximately 6000 employees during regular facility visits and interaction with human resources departments and leadership teams. Ensure compliance with business strategies for the district.

• Provide strategic and tactical Human Resources Management expertise and support to District Managers and management staff at the stores.

• Conduct trainings and implement effective communication programs with all Management and Associates to ensure consistent execution of company policies.

• Actively practice the company’s basic beliefs to ensure preservation of the company culture and uphold the Ethics Policy.

• Implementation and enforcement of company procedures, policies, and applicable laws and ensure that employee comply as well.

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THE HOME DEPOT USA, San Juan, Puerto Rico

2004-2006 Regional Human Resources Manager

• Manage and oversee the execution of Human Resources programs and initiatives in the areas of Organizational Effectiveness, Staffing, Learning, Performance Management, Employment Practices, Community Affairs and Human Resources communication programs for eight (8) retail stores with 2500 employees.

• Perform the selection, performance management, coaching and development of Store Human Resources Managers at the stores to ensure successful implementation of field Human Resources processes and programs in the stores.

• Direct accountability for Field College Trainers who deliver hourly-level curriculum (specialty, operations, and new store orientation) for the stores.

• Monitor and Analyze reports on turnover, absenteeism, staffing, employee complaints, and profit/ loss statements, to evaluate Human Resources operations for assigned stores and make recommendations to management for improvement in line with business strategy for the district.

TIMBERLAND/THE OUTDOOR FOOTWEAR COMPANY, Isabela, Puerto Rico Human Resources Manager/1996-2003

• Manage Human Resources operations supporting 750 shift non-union employees, Averted union threats, management of benefits/compensation programs, HR budget, payroll, employee relations, and health and safety solution of grievances. Significantly improved communication and morale/performance of operation.

• Directed the Human Resources Department with seven (7) direct reports, two (3) HR Assistants, two (2)occupational health nurses, one (1) Receptionist, One (1) Environmental Health and Safety Manager. Main liaison with the company’s outside legal counsel in the resolution and investigation of all labor related issues.

• Provide Human Resources support to Timberland’s twin manufacturing plant in the Dominican Republic.

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