Post Job Free
Sign in

Human Resources Hr Business

Location:
Austin, TX
Salary:
150000
Posted:
July 02, 2025

Contact this candidate

Resume:

Page * *

Willow J. McIndoo

HR Management Professional

*******@*****.*** • 512-***-****

linkedin.com/in/willowb/ • Austin, TX

Accomplished HR leader with a track record of driving HR initiatives in global environments. Certified Global Professional in Human Resources with extensive experience in organizational development, performance management, and employee engagement. Known for cultivating strong relationships with executive/senior leaders and teams, empowering decision-making with data-driven insights and an empathetic approach. Skilled in high-level strategic planning and day-to-day HR operations, with a focus on fostering a positive organizational culture and improving talent management processes. Adept at navigating complex HR challenges in M&A integrations, cross-functional collaboration, and global workforce management. Areas of Expertise

Global HR Strategy

HR Business Partnering

Talent Management Systems

M&A Integration Planning

Employee Engagement Programs

Organizational Development Initiatives

Change Management Processes

Performance Management Frameworks

HR Process Optimization

Employee Relations Support

Succession Planning Strategies

Regulatory Compliance Practices

Accomplishments

HERO DIGITAL: Led multiple M&A integrations and departmental reorganizations with minimal attrition.

Developed and launched Cultural Engagement initiatives, promoting diversity, leading to near gender parity and enhanced representation across affinity groups.

BULLDOG SOLUTIONS: Streamlined HR, benefits, and payroll operations by sourcing and implementing a new HRIS, optimizing processes, and ensuring compliance with US labor laws.

STRATFOR ENTERPRISES: Designed and implemented a performance management program for 250+ employees, boosting engagement and reducing turnover.

Professional Experience

HERO DIGITAL, Austin, TX 01/2019 – 04/2025

Director, HR Business Partner Learning and Development & Cultural Engagement Lead 02/2021 – 04/2025 Partnered with senior leaders across Client Services, Creative, Data & Insights, Marketing Services, Technology, Strategy, and Corporate Operations to drive business results through people-centric initiatives. Championed hybrid work adaptation, fostered inclusive culture, and scaled leadership capability across a fast-growing, post-M&A environment.

● Designed and implemented a comprehensive 10-point modular training program for managers, integrating HR best practices, company policies, and curated Udemy content; delivered through a phased rollout of custom video modules via the LMS to strengthen leadership effectiveness and enhance team engagement.

● Led design and implementation of company-wide employee experience programs, including new hire onboarding, leadership development tracks, and social impact initiatives.

● Guided executive leadership through Mission, Vision, and Values redefinition, aligning culture and communications after acquisition-driven change.

● Advised on departmental restructures/talent realignment strategies, supporting agility through leadership transitions.

● Developed/executed the Cultural Engagement calendar, uniting ERGs and four action groups to amplify DEI efforts. Director, Employee Experience 07/2019 – 01/2021

Acted as a trusted HR partner to 200+ employees nationwide, strengthening organizational culture and resolving complex employee relations challenges. Drove engagement, inclusion, and high performance in a fully remote environment. Redesigned internal processes to improve clarity, efficiency, and consistency across the employee lifecycle—resulting in stronger retention and engagement scores.

● Designed and launched a scalable onboarding program during rapid growth, boosting new hire engagement and cultural alignment through structured training and manager enablement.

● Guided national practice leads on team structure, growth planning, and performance management.

● Elevated to Director, HRBP & L&D/Engagement Lead in recognition of business impact/cross-functional influence. HR Director (at BULLDOG SOLUTIONS acquired by Hero Digital) 01/2019 – 07/2019 Led all facets of the employee lifecycle for a team of 90+, aligning people practices with strategic business goals. Drove employee engagement, talent development, and operational efficiency through thoughtful program design and cross- functional collaboration. Oversaw implementation of a new HRIS, managing full system migration, process mapping, and end-user training to support a seamless transition.

● Led end-to-end HRIS replacement, streamlining processes, enhancing integrations with Finance and Benefits, and reducing costs by consolidating systems and automating reporting.

● Modernized performance management by implementing Lattice, enabling competency-based evaluations and boosting employee engagement through clearer expectations and streamlined goal-setting.

● Developed/implemented training programs focused on effectively navigating difficult conversations, addressing unconscious bias, and enhancing interpersonal communication skills. Page 2 2

STRATEGIC HR CONSULTING, Sr HR Consultant, Austin, TX 11/2017 – 12/2018 Delivered high-impact HR advisory services to small and mid-sized organizations, driving business growth and employee engagement through targeted process improvements and strategic guidance. Spearheaded the selection and implementation of an HRIS for a growing business, establishing core HR infrastructure including a compliant employee handbook, company policies, and performance management frameworks.

● Developed a Cultural Engagement program that gained executive sponsorship and achieved company-wide adoption, contributing to a 50% increase in headcount and a significant reduction in voluntary turnover.

● Advised clients through complex employee relations issues, successfully mediating workplace conflicts and aligning resolution strategies with organizational goals.

● Overhauled open enrollment processes, resolving long-standing challenges and improving employee satisfaction. CITY OF AUSTIN, HR Consultant, Austin, TX 05/2017 – 10/2017 Delivered full-spectrum HR support to diverse departments—including Business Enterprises, Construction Services, the Office of the City Engineer, and District Maintenance—by acting as a strategic HR Generalist and Business Partner. Led resolution of complex employee relations matters by preparing performance management and disciplinary documentation, ranging from Memos of Concern to Suspension and Discharge, ensuring compliance with civil service protocols.

● Analyzed morale and personnel trends using turnover data, grievance patterns, and survey results, then recommended targeted corrective action plans to improve workplace culture and retention. STRATFOR ENTERPRISES (a RANE Corporation), HR Director, Austin, TX 12/2013 – 02/2017 Headed workforce and compensation planning initiatives, overseeing end-to-end recruitment, budgeting, forecasting, benchmarking, and salary review processes to support long-term growth and scalability. Partnered with executive leadership, department heads, and external consultants to develop and execute HR strategies.

● Authored a comprehensive, legally compliant Employee Handbook, ensuring adaptability to changes in federal and state employment regulations.

● Led HRIS selection and implementation for payroll migration, overseeing accurate and timely payroll across multi- state operations (CA, IL, MA, MD, NJ, NY, PA, VA, TX).

● Designed a competitive and cost-effective benefits program with 10 offerings, managing all associated regulatory filings, including Form 5500 and ACA compliance.

Additional Experience

THE COLLECTIVE GROUP, HR Director, Austin, TX (IT & Sysadmin Consulting) COLE & WEBER, HR Manager, Seattle, WA (Advertising & Marketing) SLAM MEDIA INC, HR Manager, Seattle, WA (Multimedia Marketing Startup) THE LEUKEMIA & LYMPHOMA SOCIETY, HR Manager, New York, NY (Nonprofit Health Advocacy) Education

Master of Science in Management Information Systems, The University of Texas - Austin, Austin, TX Master of Arts in Religious Studies, New York University, New York, NY Bachelor of Arts in Philosophy, University of Colorado at Denver, Denver, CO Certifications

Senior Professional in Human Resources (SPHR) – Human Resources Certification Institute Global Professional in Human Resources (GPHR) – Human Resources Certification Institute Mediation Certificate – Austin Dispute Resolution Center Technical Proficiencies

Paycom, UltiPro (UKG), Ceridian, ADP, Paychex, BambooHR, Culture Amp, Lattice, Udemy, LinkedIn Learning, Workramp, Jira, Google Suite, Microsoft Office Suite, Egnyte Creativity & Writing: Textio, Adobe Suite, Miro, Canva,



Contact this candidate