Warehouse Worker
Resume:
Jason Howard
Dallas, Texas
**********@*****.***
Objective: To secure a challenging entry level position which will allow me to utilize my leadership, management and interpersonal skills with opportunities to grow in a rewarding field. Education:
2004 – 2006 Southern Adventist University
Associates Degree in Business, Magnolia, Arkansas
1998 – 2002 Dallas Lincoln High School
High School Diploma, Dallas, Texas
Administrative/Management Skills:
Account Resolution
Customer Service
Pallet Jack
Warehouse
Assembly Line
Roofing
Troubleshooting
Forklift
Property Inspection
Installation
Solar Panels
Pest Control
Dock Worker
Machine Operator
Robotics Operation
Work History:
3/2022 - Current
Team Lead Production Operator II
Canadian Solar Mesquite, TX
• Read and interpret blueprints, drawings, and specifications on solar panels for daily shipping.
• Check final assembly for finish, labelling and packaging methods.
• Identify and mark acceptable and defective assemblies. Check final assembly for finish, labelling and packaging methods.
• Complete manual assembly, cleaning, testing, inspection work as per work instructions.
• Prepare and sort material as per work instruction, load/unload material onto machine or manual workstations.
• Connect cables, tubes and wires to complete assemblies and installations.
• Operate and tend automated assembling equipment such as robotic and fixed automation equipment.
• Conduct cosmetic, functional inspection as per work instruction, mark, record, and report defects
• Clean and perform preparation of worksite, workstation, and machines.
• Work with equipment operators to facilitate machine alignment, movement, and adjustment of machinery equipment, and materials.
7/2020 - 3 /2022 Classic Roofing and Solar Arlington, TX Damage Prevention Specialist
• Generated sales leads through door-to-door sales or calls.
• Traveled daily through residential and commercial areas inspecting roofs and homes for structural damage
• Interacted with customers related to their roofing needs.
• Secured the sale with a digitally (or hard copy) signed sales agreement.
• Participated in team building events throughout the year to interact with coworkers and the company.
4/2017 - 6 /2020 Moxie Pest Control Irving, TX
Customer Service QA Specialist
• Managed a team of assigned customer care experts and ensured all experts complied with company guidelines related to quality of service and CSAT.
• Monitored & reviewed calls & other correspondences between customer service experts and customers.
• Provided informative updates and changes to company products.
• Collected data and prepared reports on customer complaints and inquiries.
• Prepared monthly reports summarizing the customer care teams performance.
• Identified opportunities to update or improve customer service procedures. 1/2014 - 4 /2017 USA Shade & Fabric Structures Irving, TX Forklift Operator/Dock Supervisor
• Managed the day-to-work workload of dockworkers and ensured procedures were compliant with the company guidelines.
• Coordinated the loading and unloading of freight, materials, and cargo on the shipping dock.
• Unloaded and reloaded 50-foot trailers with up to 2000 lb. heavy metal piping.
• Confirmed deliveries daily going cross country for public events and commercial businesses.
• Palletized, organized and labeled products daily for shipping by the end of each business day.
• Checked for damaged goods while staying aware of possible hazards.
• Provided maintenance & repairs on forklifts and other equipment as needed.
• Supervised the daily operations such as: sorting, handling, loading, and unloading freight. Certifications:
Forklift Operator – April 2009 - January 2025
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