Office Manager Customer Service
Resume:
Joy Holt
Clarksville, TX *****
*********@*****.***
Work Experience
Office Manager
Pine Creek Pools and Outdoors-Clarksville, TX
September 2022 to Present
I currently am an Office Manager for Pine Creek Pools, previously named All-Tex Pools. I have solely managed the office for this company for 11 years now. For the majority of this time I have had to take care of about 350 recurring monthly customers, multiple one time service customers and oversee about 10 employees at a time. My job duties include monthly invoicing, collecting and recording payments, depositing checks, taking payments over the phone, and taking care of all point of contacts for customers; phone calls, text messages, voicemails and all emails. I also prepared the weekly payroll, quarterly employee tax filing, yearly tax filing, sales tax, preparing W4s, W9s, W2s and 1099s for our company, employees and third party contractors. I also sent out daily route schedules to all of our techs, looked over each route at the end of the day and further scheduled needed repair work. I am also responsible for keeping up with quickbooks, excel sheets, and online schedulers to ensure an organized office. I also create and send out quotes for requested services. I designed all of our online and direct mail advertisements, along with our website.
Office Manager
All-Tex Pools-Mansfield, TX
May 2014 to May 2022
I served as an office manager here for ten years. I was involved in all aspects of running the office including payroll, monthly, quarterly and yearly tax reporting. I also handled all contact with customers, setting appointments, taking payments and resolving any issues they may have. I took care of the monthly invoicing of over 350 clients on a monthly basis. Customer Service Representative
GM Financial-Arlington, TX
September 2007 to May 2014
I was a customer service representative for the back end collections department. I was responsible for making and receiving collection calls. I was also responsible for collecting information to ensure contact and account resolution for multiple customers.
Receptionist
Hair Bizz Salon-Arlington, TX
January 2005 to September 2007
As a receptionist I managed all incoming calls, scheduled appointments, prepared payroll checks, and received payments. I was also responsible for keeping a neat workplace for the stylists, this included washing and folding linens, stocking and organizing all products, assist with cleaning up after customers, and ensuring the stylist had a clean working environment. Education
Some college
Skills
• Typing
• Office experience
• Customer service
• Calendar management
• Organizational skills
• Front desk
• Payroll
• Office management
• Bookkeeping
• Team management
• Microsoft Word
• Communication skills
• QuickBooks
• Schedule management
• Accounts Payable
• Clerical experience
• Accounts Receivable
• Filing
• Phone etiquette
• Multi-line phone systems
• Administrative experience
• Microsoft Excel
• Accounting
• Microsoft Outlook
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