Client Relations Auto Finance

Eric Callner

Las Vegas, NV 310-***-**** ********@*****.***

Dynamic professional with innovative sales and account management experience in the automotive industry. Including consumer auto finance and dealer floor planning. A creative manager who succeeds by setting aggressive personal goals and making customer/client relations a top priority. Experienced in establishing and maintaining dealer relationships and pursuing sales goals while never making the business or client feel like they’ve received less than they’ve deserved. A proven track record of integrity, leadership and success.

EXPERIENCE & SKILL HIGHLIGHTS

Subprime Auto Finance

Dealer Floor Planning

Sales / Closing Skills

Account Retention

Effective Trainer

Territory Management

Risk Mitigation

Delinquency Management

Collections

Field Audits

Contract Administration

Client and Vendor Relations

Advertising & Public Relations

Networking

Effective Communicator

Strong Problem Solver

Skilled Troubleshooter

Self-Motivated

Skilled Negotiator

Strong Time Management

Self-motivated

WORK HISTORY

SMC Services, LLC (Sep 2023 to Present)

National Sales Director

Spearheaded sales strategy development and implemented strategic growth plan for the agency

Fostered strategic partnerships with various platforms and administrators to increase agency offerings

Actively recruited and trained new agents across the country resulting in a 40% increase in product penetration among active dealers

CIG Financial (Dec 2019 to July 2023)

Area Sales Manager Las Vegas

Managed the Nevada territory and grew it to over 100 signed dealers with 70+% producing contracts on a monthly basis

Grew market from $600k a month to over $2.5M in monthly loan volume in my first year

Initiated and built relationships with auto dealership personnel

Produced credit applications from dealers to the credit center

Dealer training and education

Manage dealership/business office relationships

Collected buybacks

Handled title issues

SAFCO (Feb 2018 to Aug 2019)

Relationship Manager Las Vegas

Developed the company’s presence in the Las Vegas market for SAFCO’s subprime automotive finance program

Built and maintained relationships with key dealership personnel to foster awareness of the SAFCO program

Facilitated and managed loan flow from origination to funding

Signed over 50 dealers to the SAFCO program in one year’s time

Floorplan Xpress (Jan 2017 to Jan 2018)

Account Executive Las Vegas

Opened the Las Vegas market

Responsible for prospecting dealerships for new business, including development and management of all floor line portfolios in the Las Vegas market

Managed relationships and targeted focus on the areas of account servicing, risk mitigation and market growth

Achieved or exceeded target level volumes in the areas of delinquency, write-offs, new loan origination and revenue growth

Facilitated collateral repossessions in the field and communicate with all LOBs and corporate departments

Assisted with collections and resolved field audits

Grew territory to 20 active independent dealers

Westlake Flooring Services, (Jun 2015 to Oct 2016)

Area Manager Las Vegas

First rep hired for Las Vegas market

Responsible for prospecting dealerships for new business, including development and management of all floor line portfolios

Managed relationships and targeted focus on the areas of account servicing, risk mitigation and market growth

Achieve or exceed target level volumes in the areas of delinquency, write-offs, new loan origination and revenue growth

Facilitated collateral repossessions in the field and communicated with all LOBs and corporate departments

Assisted with collections and resolved field audits

Grew territory to 15 active independent dealers

America First Credit Union, Las Vegas, NV (Jan 2014 to May 2015)

Dealer Representative Las Vegas

Developed the company’s presence in the Las Vegas market for auto, motorsport, marine and recreational vehicle financing

Focused on marketing credit union financing to local dealers

Made regular dealer visits to build relationships

Corporate event planning (local golf tournaments)

Introduced and recruited potential members in addition to soliciting loan business

Increased market share in the Las Vegas area by personally increasing loan volume by over 350% over 6-month period

EDUCATION

California State University, Fullerton

BA, Communications, Public Relations

College of Automotive Management

Diploma: Finance & Insurance Management

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