Customer Service Social Media
Resume:
Anneliese Will
Chicago IL, ****8
********@*****.***
PROFESSIONAL SUMMARY
Customer Service focused with 10 plus years of experience with customer facing jobs. Described as personable, dedicated to customer service, and energetic. It is my goal to make customers happy and have them return. EXPERIENCE
Barista Ritual Coffeehouse Chicago, IL
August 2024 - Current
● Crafted coffee orders, and cleaned and maintained espresso machines, coffee grinders, and other coffee accessories.
● Conversed with guests, helping customers with drink suggestions, orders, and transitions.
● Crafted in-house Chai, Mocha, and Syrups from scratch.
● Earned several positive comments and reviews, creating a lasting connection with the community and the customers.
● Multitasked, working bar, register, clean up, and bagel duty, all at the same time.
Bartender and Social Media The Raven Room Chicago, IL February 2023 - May 2024
● Managed a customer flow of up to 400 patrons using Toast POS.
● Assisted in the creation of a seasonal cocktail menu. Created five new
“Redline” themed cocktails every 4 months.
● Created systems and spreadsheets to maintain high standards of cleanliness.
● Was able to work a variety of events, including drag performances, live music, and weddings.
● Managed ticket sales for events using EventBrite and Toast.
● Maintained online presence. Posted content onto Instagram, Tiktok, and Facebook. Created graphics and videos using my art background.
● Multitasked putting guests into VR headsets and working bar. Barback GingerMan Tavern Chicago, IL
May 2022 - January 2023
● Worked at high volume events with 500+ people, maintaining constant clean dishware for bartenders to use.
● Carried 50+ pound fridge restock up a set of stairs about 5-10 times each shift.
● Deep cleaned bar every night, maintaining high cleanliness standards. SKILLS
● Exceptional verbal
communication skills
● Ability to work in high
energy environments
● Excellent time
management and
multi-tasking skills
● Ability to follow
guidelines and carry
out tasks efficiently and
on-time
● Ability to work well in
a team as well as
independently
● Acute attention to
accuracy and detail
● Proficient in Microsoft
Office and electronic
medical records
systems.
LANGUAGES
● English
● Intermediate-level French
EDUCATION
Northeastern Illinois University B.A. Fine Art
August 2017 - July 2019
● Bachelor of Fine Arts with emphasis on Studio Art
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