Human Resources Customer Service
Resume:
Mileyni Vega
Ruskin, FL *****
***********@*****.***
Professional Summary
Focused and professional assistant seeking to develop career within Human Resources. Experienced in office management and support. Skilled in handling new hire paperwork, training new hires, managing employee files and screening potential employees. Adaptable and always willing to go the extra mile. Authorized to work in the US for any employer
Work Experience
Human Resources Admin
Quest Diagnostics-Tampa, FL
September 2022 to April 2025
• Experience with HR systems, such as HRIS, Applicant Tracking and HR Reporting (such as Business Objects)
• Used HR management databases, applying skills in the computer applications.
• Submitted online investigations request and assited with employee background checks.
• Organized new employee files, paperwork for terminated EMPLOYEES, and workers compensation files.
• Supported day -to- day operations of HR funtions and duties.
• Performed customer service functions by amwring employees request and questions.
• Created PHOTOCOPIES, faxed documents, and performed other clerical functions.
• Ordered or re-ordered drug screens and backgrounds.
• Handles high volume of incoming calls in a call center environment
• Evaluates and responds to employee inquires via phone, fax and email and provides appropriate and timely responses through use of a knowledgebase and in accordance with Service Level Agreement
• Escalates more complex issues to Tier 2 Service Center Representative or Supervisor as appropriate
• Enters, scans and retrieves employee data in HRIS per established guidelines and authorization processes while ensuring accuracy of information
• Maintains confidential centralized employee files HR ASSISTANT
INTER-RAIL TRANSPORT-Tampa, FL
September 2019 to September 2022
• Led recruitment functions, including developing job postings, scheduling interviews and overseeing employee onboarding.
• Reviewed employee time sheets for accuracy and maintained accurate records in company system.
• Developed and maintained documentation for new hires, training materials and benefits.
• Spearheaded full-cycle HR processes including, advertising jobs, booking interviews, conducting hiring activities and interviews, investigating candidate backgrounds and orienting new employees.
• Monitored multiple databases to keep track of all company inventory.
• Prepared new employee files and structured current employee files.
• Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after- data showing training impact.
ADMINISTRATOR ASSISTANT, THE BRISTOL
TAMPA REHABILITATION AND NURSING
May 2019 to August 2019
• Kept software updated with latest patches to prevent unauthorized access.
• Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
• Managed all business files, documentation and databases to keep records secure, accurate and current.
• Oversaw daily purchased and managed all supply inventories.
• Managed budget and tracked expenses against plans.
• Drove client feedback to deliver information to management for corrective action.
• Provided strong attention to detail, exemplary customer service and team-player attitude.
• Managed client correspondence, order tracking and data communications. PATIENT TRANSPORTER
ST. JOSEPH HOSPITAL
April 2018 to May 2019
• Moved patients in and out of vehicles and lifted on and off beds.
• Maintained all schedules by delivering patients safely and on time to procedure rooms.
• Picked up requested orders to move equipment and supplies to assigned treatment areas.
• Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
• Provided patient transport using various equipment and adhered to safety protocols.
• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
• Provided personal nursing assistance in pre- and post-operative situations.
• Cleaned, disinfected, and prepared rooms for incoming patients. LEASING AGENT
IMPROSYNERGIES INC
January 2016 to March 2017
• Oversaw daily operations, maintenance and administration of various properties.
• Contacted and followed up with tenants on renewal notices.
• Conducted background checks on applicants.
• Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
• Coordinated general maintenance and major repairs to keep facilities operational and attractive.
• Maintained accurate records of all correspondence with and from tenants.
• Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
• Showed tenants around properties, highlighting features and redirecting concerns to capture interest. Answered calls and responded to inquiries from various parties, using strong active listening and open- ended questioning skills to resolve problems
Education
DIPLOMA
ARMWOOD HIGH SCHOOL
May 2016
Skills
• Recruiting and Hiring
• Time management
• Office
• iCIMS (2 years)
• Excellent attention to detail, problem solving, organization and prioritization skills
• Bilingual English/Spanish
• Ability to maintain composure in stressful situations
• Office experience
• Retail sales
• Account Management
• Excel
• Retail math
• Microsoft word
• Payroll and Budgeting
• ATS
• Analysis skills
• Billing and coding
• PowerPoint
• Excellent customer service skills
• New hire orientation
• Benefits administration
• Outlook
• Administrative Skills
• Accounting software
• Employment & labor law
• Sales management
Certifications and Licenses
CPR/AED
January 2019 to December 2021
Certified Payroll Professional
Fundamental Payroll Certification
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