Front Desk Customer Service

***** ****** ******, *******, ****** STATES, ***** • *************@*****.*** • 407-***-****

CHRISTERLINE ADRIEN

Phone receptionist

PROFESSIONAL SUMMARY

Phone receptionist with a keen ability to enhance customer satisfaction through effective communication and organizational skills. Demonstrates proficiency in managing front desk operations and appointment scheduling, contributing to seamless administrative support and improved client interactions. Known for fostering a positive office environment and aspiring to elevate service quality through innovative problem-solving.

Friendly and organized phone receptionist with 1.5 years of experience managing high-volume calls, greeting clients, and supporting administrative operations in fast-paced office environments. Skilled in providing excellent customer service, handling sensitive information with discretion, and multitasking efficiently. Known for a calm, professional demeanor and ability to maintain a positive attitude under pressure.

EMPLOYMENT HISTORY

RECEPTIONIST Jan 2024 - Jun 2024

Marriott world center Orlando

Managed front desk operations, boosting guest satisfaction through efficient service.

Handled inquiries and bookings, enhancing check-in efficiency and reducing wait times.

Resolved guest issues promptly, maintaining high customer satisfaction scores.

Coordinated with housekeeping for seamless guest experiences.

Streamlined check-in processes, enhancing guest experience during peak hours.

HOSTESSJul 2025

Disney Orlando

Welcomed guests, ensuring a positive first impression and seamless check-in process.

Managed reservations, optimizing seating arrangements for efficiency and guest satisfaction.

Addressed guest inquiries and resolved issues promptly, enhancing overall customer experience.

Welcomed guests with warmth and professionalism, fostering a friendly atmosphere that enhanced visitor experience.

Managed seating arrangements efficiently, optimizing table turnover and contributing to a noticeable increase in customer satisfaction.

Coordinated with kitchen and waitstaff to ensure smooth service flow, leading to marked improvements in dining efficiency.

Maintained accurate reservation logs, enabling precise management of guest expectations and minimizing wait times.

Implemented feedback collection processes to gather guest insights, driving continuous improvements in service quality.

SKILLS

Appointment Scheduling (Expert), Front Desk Operations (Expert), Microsoft Office (Experienced), Customer Service & Communication (Expert), Team Collaboration, Organizational Skills, Problem Solving, Multitasking, Customer Engagement, Time Management.

EDUCATION

Jan 2021 - Jun 2022

Valencia college associate in communication Orlando

Excellent verbal and written communication

Strong interpersonal and presentation abilities

Co-hosted and edited a student-led podcast discussing campus events and communication trends

COURSES

PUBLIC SPEAKING Feb 2023 - Jun 2023

Cornell university

LANGUAGES

English (Highly proficient), French (Proficient), Creole (Highly proficient), Spanish (Novice).

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