Patient Care Customer Service

Channa Mae Wallis

Charlotte, NC ***** 843-***-**** *********@*****.***

Languages: English, Tagalog

PROFESSIONAL SUMMARY

Dedicated and passionate healthcare professional and information technology with a strong background in customer service, healthcare, and government programs. Experienced in patient care, benefits advocacy, and interdisciplinary collaboration. Detail-oriented, adaptable, and committed to continuous learning and excellence in fast-paced, clinical settings.

PROFESSIONAL EXPERIENCE

Healthcare Representative, UnitedHealth Group / Optum – Charleston, SC 2024 – Present

·Interview patients in hospital or via phone to determine benefit eligibility

·Advocate for patients to obtain maximum coverage and support

·Communicate with government agencies to track claim status

·Review medical records to expedite benefits approval

·Determine applicable government programs based on medical/disability criteria

Patient Care Technician, Medical University of South Carolina – Charleston, SC 2022 – 2023

·Assisted patients with ADLs including bathing, dressing, and toileting

·Supported emotional well-being through effective communication

·Collaborated with nursing and healthcare teams for coordinated care

Certified Nursing Assistant, Valley View Rehabilitation – Newton, NJ 2020 – 2022

·Delivered daily care for patients, maintaining their dignity and independence

·Served as a point of contact for patient concerns and emotional support

·Worked closely with nurses to ensure effective care planning and execution

Manager, McDonald’s – Purcell, OK 2018 – 2020

·Oversaw shift operations and staff performance

·Trained employees on service standards and procedures

·Resolved customer concerns and improved service delivery

·Developed strategies to enhance team efficiency and customer satisfaction

EDUCATION

Holy Angel University – Angeles City, Philippines

High School Diploma May 2018

Mid-America Technology Center – Wayne, OK

Certificate in Networking Systems Apr 2018 – May 2019

Texas A&M University – Kingsville, TX

CompTIA Security+ Certification Training Nov 2023 – Feb 2024

CERTIFICATIONS

·CompTIA Security+ (in training)

·Certificate in Networking Systems

SKILLS

·Medical Terminology

·Microsoft Office Suite

·Patient Advocacy

·Customer Service

·Team Management

·Cybersecurity Awareness

·Organizational & Time Management

·Attention to Detail

·Communication & Problem Solving

·Adaptability

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