Air Force Process Improvement

Michael C. Miller

Address: ***** ******** **. *******, **.

Email: ***.******@*****.***

Phone: 903-***-****

Professional Summary:

Results-driven U.S. Air Force retiree with over 30 years of experience in manpower management, business process improvement, and operational analysis. Proven leader in managing 300+ personnel, optimizing workforce efficiency, and delivering data-driven solutions for senior leadership. Skilled in industrial engineering, statistical analysis, and strategic planning, with entrepreneurial experience as a business owner. Passionate about aviation, photography, and driving continuous improvement. Professional Experience:

U.S. Air Force (Retired)

2018 – Present Flint, TX

• Enjoying retirement while exploring opportunities in consulting, mentorship, and technical projects to leverage extensive analytical and leadership expertise. Owner, Red Door Laser Graphics

2013 – 2018 Flint, TX

• Founded and managed a laser graphics business, overseeing operations, client relations, and production processes.

• Applied analytical skills to streamline workflows, improving business efficiency and productivity.

Senior Analyst, Interactive Technology Group

2011 – 2012 Annandale, VA

• Provided analytical support and process improvement strategies for technology- driven projects.

• Collaborated with cross-functional teams to deliver actionable insights and enhance operational performance.

Program Manager, Pentagon

2010 – 2011 Washington, D.C.

• Managed high-visibility programs, coordinating resources and ensuring alignment with strategic objectives.

• Delivered data-driven recommendations to senior leadership, optimizing program outcomes and efficiency.

Superintendent, 5th Manpower Requirements Squadron, Tinker AFB 2007 – 2010 Oklahoma City, OK

• Led 300+ military and civilian personnel, overseeing manpower requirements and resource allocation.

• Conducted statistical analysis to optimize workforce utilization, facility layouts, and equipment needs.

Chief of Manpower Resources, Air Force News Agency, Lackland AFB 2004 – 2007 San Antonio, TX

• Directed manpower planning and resource allocation, enhancing operational efficiency.

• Supported budget justification for the Future Years Defense Plan (FYDP). Senior Manpower Analyst, Air Force Manpower Agency, Randolph AFB 1998 – 2004 San Antonio, TX

• Performed operational data analysis to establish labor standards, workforce utilization, and facility requirements.

• Provided business process improvement recommendations to Air Staff Senior Leadership using industrial engineering principles. Law Enforcement, Security Forces Squadron, Randolph AFB 1997 – 2000 San Antonio, TX

• Ensured base security and compliance with operational protocols.

• Supported mission-critical operations through effective personnel management. Project Manager, Communications Engineering Agency, Kelly AFB 1996 – 1997 San Antonio, TX

• Managed communication infrastructure projects, ensuring timely and cost- effective delivery.

• Coordinated cross-functional teams to meet technical and operational requirements.

Wing Quality Advisor/Instructor, Hickam AFB

1994 – 1996 Honolulu, HI

• Delivered training and advised on quality improvement initiatives, enhancing operational performance.

• Implemented organizational change strategies to drive efficiency. Various Roles, U.S. Air Force

1985 – 1994 Multiple Locations (Hurlburt Field, FL; Florennes AB, Belgium; Sheppard AFB, TX; Osan AB, Korea)

• Held roles in special operations, communications, and command/control, specializing in ground radio, satellite communications, and cruise missile systems.

Education:

Master of Science in Aviation Management

Embry-Riddle Aeronautical University, 2003

Bachelor of Science in Management of Technical Operations Embry-Riddle Aeronautical University, 2002

Associate of Applied Science in Human Resource Management Community College of the Air Force, 2000

Associate of Applied Science in Electronic Engineering Community College of the Air Force, 2000

Certifications:

• Certified Public Manager, Southwest Texas State University, 1997

• Certificate in Organizational Change and Quality Improvement, Hawaii Pacific University, 1996

• Sailplane Pilot, Federal Aviation Administration, 1997 Professional Military Education:

• Senior Noncommissioned Officer Academy, Maxwell AFB, AL, 2003

• Noncommissioned Officer Academy, Lackland AFB, TX, 2000

• Noncommissioned Officer Leadership School, Hurlburt Field, FL, 1990

• Noncommissioned Officer Preparatory Course, Hurlburt Field, FL, 1987 Professional Affiliations:

• Independent Freelance Photographers Association (IFPA)

• Aircraft Owners and Pilots Association (AOPA)

• Toastmasters International

• Former Member, New Braunfels Jaycees

• Former Member, American Society for Quality Control (ASQC) Skills:

• Business Process Improvement

• Statistical Analysis & Data Analytics

• Workforce Utilization & Manpower Planning

• Industrial Engineering Principles

• Program & Project Management

• Strategic Planning & Budget Justification

• Leadership & Team Management

• Digital Photography

Personal Interests:

• Civil Aviation (Sailplane Pilot)

• Playing Guitar

• Digital Photography

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