Customer Service Sap Systems

JACQUELINE KENNEDY

**** ********** **, ****** *****, MD 21220-2127

Phone: 443-***-****

Email: ****************@*****.***

Objective

Willing to go the extra mile to meet all goals. Fast learner can adapt to changing environment. Willing to make commitment for all responsibilities for the position including flex able schedules and hours. Looking for customer service position Very good at analytical skills, decision making and problem solving skills. Windows expert,email,excel, spead sheets,metavante,vax,dialer Systems. Familiar with SAP systems. Skip tracing lexis nexus, Internet. Familiar with HIPAA laws.

Employment History

1/6/2025-6/13/2025 Aston Carter

Collection Specialist for Willscot-Baltimore Md

Making outbound calls to customer using omni channel

Get paid, salesforce, Sap systems to collect from customers. Resolving issues

such as explaining invoices and pricing, Filling disputes, skip tracing for

for phone numbers to contact customers to collect, process repossession

notice, write off requests, refer for pick up and write off approval. Worked

from get paid que loaded with accounts and spread sheets.

7/31/2017- 9/10/2024

Billing Representative/Sales

Comcast Corporation, Philadelphia, PA

Answer incoming calls to answer billing questions, resolve billing issues, payment miss post. Assist customers in changing the cable, internet, telephone service to upgrade services or help lower their bill. Process sales.

09/2016 - 02/2017

Eligibility Clerk

Mbc Group Temp Agency, Indianapolis, IN

Reviewed accounts to be eligible for daycare based on our customers income.

05/2015 - 08/2016

Consumer Affairs Associate

Office Team, Columbia, MD

Taking incoming calls for PANDORA Jewelry headquarters taking consumer complaints in regard to customer service from the PANDORA stores. process returns issue credit balance for product returned or process product replacement. Issue call tags to pick up products also issue ups labels. Answer inquiries on orders and any questions about the products. Also process incoming emails for store complaints and for any returns or balance adjustments.

03/2014 - 12/2014

Customer Service Specialst

Secue Credit Union, Towson, MD

Opened new accounts,cds.money markets, process loans for credit cards, auto loans, consumer loans.

07/2013 - 11/2013

Customer service

Ultimate Staffing Temporary Agency, Baltimore, MD

Placed orders for Koa brands in sap system for hair products and hazardous hair products. Followed through with shipping tracking information and invoicing. Also arranged for returned goods and issued credits to the accounts.

12/2012 - 06/2013

Customer Service/Collections for student loans

NCO Financial Systems Inc, Jessup, MD

Dialer outbound calls to offer customer service/collections for federal and private student loans. Offering payment plans and consolidation loans with the William d ford program based on borrowers income household finances and situation. Showing borrower empathy and compassion to help them with there loans, Also taking incoming calls to answer questions in regards to products and taking payments. Adhering to company policies 150 calls per day following all state and federal fdcpa laws and hipaa laws. And consumer protection laws.

08/2008 - 11/2012

Collections Specialist

Access group student loans, West Chester, PA

Responsible for inbound and outbound calls. Taking payments, making payments arrangement and issuing forbearances and deferments for private student loans, and federal student loans.

05/2008 - 08/2008

Lending for student loans

Aerotech Temporary Agency, Wilmington, DE

Lending student loans for Wachovia bank calling customers for additional information if needed such as demographics and credit bureau questions. Advising customers what needed to approve there credit situation such as paying collections bills on file and collecting there payment receipts. Paying off revolving debt so i could approve the loan. Working with schools as a liaison to approve applications.

02/1998 - 05/2008

Customer service/Collections

Mbna/Bank of America, Wilmington, DE

Take incoming calls for existing customers for credit line increase, review account history statement types of transaction, payment history. Review bureaus payment history with other creditors, depth of file, debt structure make decision. also review new applications for approval based on criteria above. all decision are based on our lending philosophy (wiliness to pay,stability,ability to pay). Lending based on Present Account history relationship with the company and how long been a customer. (Review account for risk. looking for delinquencies, forclosures,subprime lenders,debt structure call customer if needed information before decreasing credit lines to protect company assets. Also calling customer to gather information to approve all applications and income calls for credit line increase, also review to eliminate fraud by using bureaus, fast data, lexis Nexis, to verify using patriot act which involves verifying physical address,dob,ssn. Started Mbna/Bank of America in 09/1998 to 05/2008. I promoted through the years and very much enjoyed my career.

Education History

General business

High School Diploma

North East High School,, None Selected

Certifications

04/2000

Senior Credit Analyst/Risk review analys

American Institute of banking

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