Customer Service Front Office
Resume:
Danisha Scott
Atlanta, GA *****
*************@*****.***
Profile:A Healthcare Administrator graduate with a Front Office and Customer Service background. Willing to work independently or in with a team, energetic and punctual. Dynamic team player who can maintain a positive attitude, confident, tactful, and passionate about customer service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Associate FC
Amazon-Atlanta, GA
June 2019 to March 2023
• Assisted with online orders
• Worked digital scanners
• Thorough knowledge of store department
• Assisted customers help with product information
• Recognized as lead with new hires trainings
Front Desk Receptionist
Edison Partners-San Leandro, CA
February 2012 to September 2014
• Greet and assist visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate department or individual.
• Perform various administrative tasks, such as filing, data entry, and photocopying.
• Manage incoming and outgoing mail and packages.
Front Office Assistant
Back To Life, Inc.-Oakland, CA
March 2008 to October 2010
• Greet and assist visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate department or individual.
• Perform various administrative tasks, such as filing, data entry, and photocopying.
• Manage incoming and outgoing mail and packages.
Customer Service Representative
Taco Bell-Acworth, GA
January 2003 to October 2003
Thorough knowledge of restaurant systems and procedures
Responsible for preparing and serving the customers
Also I was in charge of filing and making sure things were in order
Handled all cash and credit card transactions
Maintained the lobby area for restaurant guests
Customer Service Representative
McDonalds-Acworth, GA
January 2002 to December 2002
Maintained the lobby for the customers
Frequently closed restaurant and secured the building
Responsible for preparing and serving food to customers
Also responsible for refilling cups, napkins, utensils, and condiment Handled all cash and credit card transactions
Recognized as “lead server” which included mentoring and training new servers
- Skill Profile -
Relevant coursework: Patient billing and collections, health insurance processing, filing, disability claims, accounts receivable, workers compensation claims, HIPPA regulations, CPT and ICD-9 Coding, medical terminology, physiology and anatomy.
Customer Service Representative
American Cookie Company-Gainesville, GA
February 2001 to November 2001
Handled all cash and credit card transactions
Assist staff with baking, decorating, making soft drinks
Balanced cash draw at close of shift
Responsible for preparing and serving food to the customers
Provided safety hazards for baking cookies
Education
Carrington College of California - Emeryville, CA
January 2009 to September 2010
High school diploma or GED in Business
Castlemont High - Oakland, CA
August 2000 to May 2001
Skills
• MS Word/Excel/PowerPoint/Access/Outlook/Lotus Notes
• ICD-9
• ICD-10
• Medical Billing
• Insurance Verification
• CPT Coding
• Physiology Knowledge
• Medical Terminology
• Medical Office Experience
• Patient Care
• QuickBooks
• Medical Records
• Medical Coding
• Anatomy Knowledge
• HIPAA
• Medical Scheduling
• Triage
• Vital Signs
• ICD Coding
• Quality Assurance
• Phone Etiquette
• Medical receptionist
• Clerical experience
• Computer literacy
Certifications and Licenses
BLS Certification
CPR Certification
Food Handler Certification
Contact this candidate