A Team General Manager

SKILLS

EXPERIENCE

EDUCATION

Diarra Tennant

+1-470-***-**** *************@*****.*** Atlanta, GA 30313 I bring over 10 + years of restaurant management and leadership experience, specializing in enhancing operational e ciency and customer satisfaction. My strong business acumen enables me to make critical decisions and manage nances e fectively, contributing directly to increased pro ts and reduced costs. Passionate about quality and sustainable foods, I excel in dynamic, fast-paced environments. I am adept at fostering high-performance teams to achieve and exceed goals.

• Solution Driven • Con ict Management

• Excellent Interpersonal and Communication skills • Time Management

• Collaborative Leader • Detail-Oriented

MAITRE 'D/FINE DINING SERVER & TRAINER

Antica Posta Ristorante

Atlanta, GEORGIA

February 2019 - March 2020

• Created positive dining experiences by delivering a high standard of service. Oversaw new server onboarding and training, including menu memorization, computer skills, and customer engagement.

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• Ability to work in a fast-paced environment during peak hours while ensuring timely service for each guest. Supervised a team of 20 servers and streamlined back-of-house and front-of-house communication, resulting in 100% order accuracy.

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Resolved customer complaints in a courteous manner and maintained relationships with patrons to better understand their needs, ensuring repeat customers.

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ASSISTANT/GENERAL MANAGER

Zaxby's Franchising LLC.

Lithonia, GEORGIA

June 2015 - February 2019

Managed day-to-day operations, ensuring top-notch customer service and quality compliance, serving over 200 customers daily.

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Coordinated sta f cross-training to ensure team exibility in managing a 10% increase in peak period tra c without additional hiring.

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Led a team of 20+ crew members, provided precise and consistent direction and ensured operational excellence to maintain low turnover(<20%).

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Maximized pro ts by managing P&L controllable items such as labor, food cost, and supplies, contributing to a 5% increase in quarterly revenue.

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• Fostered a collaborative environment and maintained a professional and positive working relationship. 3 YEARS - BACHELOR'S IN BUSINESS MANAGEMENT

ENTREPRENEURSHIP

CERTIFICATIONS

VOLUNTEER EXPERIENCE

Georgia State University, Atlanta, Georgia

ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION Georgia State University, Atlanta, Georgia

• ServSafe • ZLC (Zaxby's) Management Certi cation KITCHEN MANAGER

Atlanta Mission/The Shepherd's Inn

Atlanta, GEORGIA

April 2024 - Present

Promote teamwork among clients and volunteers by encouraging collaboration and o fering support whenever possible.

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• Ensure compliance with local health department regulations regarding safe food preparation and storage practices.

• Schedule employee calendar, keeping shifts properly sta fed. Perform and oversaw food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks to over 250 patrons three times per day.

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LAUNDRY SUPERVISOR

Atlanta Mission/The Shepherd's Inn

Atlanta, GEORGIA

February 2024 - Present

Train new clients on proper operational procedures and responsibilities of equipment and policies of the department.

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• Maintain assigned areas to the highest standards of cleanliness and organization.

• Ensure that supplies and equipment are available in adequate amounts.

• Recommend changes that improve service and increase operational e ciency.

• Label, store and document client property upon exiting the facility.

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