Customer Service Data Entry

ESTHER ‘FOLA AKINYELE

240-***-****: *******************@*****.***

Address: **** ********* **,********,** 75114.

PROFESSIONAL SUMMARY

Objective

Hardworking and reliable Customer service focused on going above beyond to support team and server customers. Trained in customer service and offering topnotch abilities. Motivated to continue to learn and grow as professional. Hardworking Customer service focused on completing work quickly to Consistently exceed target. Reliable team member accustomed to taking on challenging tasks and dedicated to business success.

Work Experience

MAXIMUS: Enroll & Counselor and CSR 05/2021-01/2025

. Providing superior customer service (outbound call)

. Create data entry for each applicants or maintaining various data system

. Review data, correcting discrepancies as needed to ensure the accuracy of applicants records

. Ensuring all data is complete, accurate and complete with regulations (e.g HIPPA )

. Review and analyse financial and personal information such as, income and employment status to determine if applicant meets program requirement

. Request, track and obtain clients information

. Determine the eligibility of individual or families for government assistance program.

DENTSPLY SIRONA Customer Service Representative (CSR) 11/2019 – 04/2021

• Record customers information/orders within our customer service database

• Answer incoming customer inquiries.

• Supports inbound calling, outbound calling, email, web chat and outreach to customers.

• Collaborate with management teams to stay updated on new products, services, and policies.

• Keep records of customer interactions and transactions, record details of inquiries, comments, and complaints, and record details of actions taken.

• Supports customer to submit and process transactions.

• Additional duties as assigned.

CYNERGY-PHONE COMPANY Quality Assurance/Tester (QA) 10/2018 – 10/2019

• Examined products at various stages in the production process to identify defects. .

• Compared products work orders to the inspected product to ensure customer specifications have been met.

• Ensured products meets all quality specifications and established standards and processes all product that has passed quality inspection.

• Supported and managed the company quality business systems.

• Additional duties as assigned.

FIRST OSANWONYI ASSOICIATE Human Resources Assistant 05/2013 -06/2018

• Supported HR staff, including collecting and managing data, developing, and filing reports, benefits enrollment and administration, training, and other projects and tasks as needed.

• Assisted with HR training needs for new and existing employees, including conducting new hire orientations and tracking training and certification records.

• Supported recruiting with sourcing activities, and as required.

• Assisted Project Managers with administrative duties, information tracking, and reports.

BLUECROSS HOSPITAL

Customer Service Representative (CRS) 08/2012-05/2013

• Managed various human resources plan and procedures for all employees; assists in development, implementation and modification of company policies and procedures; maintained company Employee Handbook manual.

• Administered the compensation program; monitored the performance evaluation program and revised, as necessary.

• Performed benefit administration; oversee enrollment, contributions, COBRA, rollovers, and other related matters pertaining to the company benefit plans.

• Conducted pre-employment screening, new hire on-boarding, and performed new employee orientations to ensured employees gain an understanding of benefits, policies, and procedures.

• Managed time-tracking and payroll reporting for employees and temporary workers.

• Maintained human resource information system records and compiles reports from the database as needed, including but not limited to, headcount, benefit costs, turnover, absenteeism, PTO tracking, payroll and compensation, promotions, etc

Computer Proficiency:

MS Word, MS Excel, Power Point, MS Access

Competencies

• Self-directed and curious. Enjoys learning and continuous self-improvement.

• Highly organized and detail oriented.

• Polished, confident, & personable demeanor.

• Demonstrates high integrity trustworthiness, honesty, and ethical standards: “Walks the Talk”.

• Resilient to pressure and fast-changing business environment.

• Ability to work independently with urgency and deadlines in a fast- paced environment; ability to work effectively in a remote setting

Educational Qualifications

2007-2012 LAGOS STATES POLYTECHNIC NIGERIA (B.Sc. BUSINESS ADMINISTRATION)

1998-2003 ANSAR UD DEEN GIRLS HIGH SCHOOL.ITIRE. LAGOS WEST AFRICA EXAMINATION COUNCIL CERTIFICATE.

1991-1997 OBA ADELANI PRIMARY SCHOOL, IJESHA.LAGOS. PRIMARY SCHOOL LEAVING CERTIFICATE.

Contact this candidate