Customer Service/Data Entry/Account Manager
Resume:
IRENE
SHARIPOFF
*****.*********@*****.***
CORE SKILLS
Client Relationship Management
CRM Software Utilization
Business Development
Process Optimization
Ability to learn quickly and follow defined
systems and processes, work autonomously,
adaptable, driven attitude and flexible working
style
Strong computer skills: MS Office- Word, Excel,
Outlook, Xero & Xero Payroll, MYOB, Reckon
(QuickBooks), Great Plains, Hubspot,
Monday.com, MT4 Platform (Forex Trading
Analytical thinking and problem-solving abilities
Strong organizational and time management
skills
Experienced professional specializing in
customer relations and office operations
with expertise in account management and
client engagement. Proficient in developing
strong business relationships, optimizing
processes, and ensuring client satisfaction.
Adept in utilizing software tools like Xero
and Hubspot to enhance business
operations.
WORK EXPERIENCE
CHERNISHOFF CONSTRUCTION LTD
Nov 2019 - Present (Part-time)
Bookkeeping
Managed weekly Xero Payroll, facilitated bi-monthly accurate GST returns and monthly PAYE
submissions, weekly reconciliations of bank
accounts and daily account transactions
UNIVERSAL GRANITE &
MARBLES Feb 2023 – Oct 2024
Account Manager -
Developed key relationships with architects,
designers and project managers, to enhance
business opportunities.
Actively identified business opportunities with
existing and new customers
Managed regular call cycles, scheduled
appointments, attended site visits, prepared quotes, provided after sales support
Met set targets and KPI’s and recorded all sales
info into CRM (Hubspot)
IRENE
SHARIPOFF
EDUCATION/PROFESSIONAL
DEVELOPMENT
The Silva Life System & Intuition Training Level 1 & 2
(2022)
The Silva Method New Zealand
AML/CFT Compliance Officer
AML Solutions NZ
Cryptocurrency Investor/Trader
Various Educational Avenues
Forex Currency (FX) Trading
Unlimited Wealth Global (Sydney)
Sales- Straight Line Persuasion System 2014
Jordan Belfort 5 Day Seminar- Melbourne
Communication Courses –
The Forum, Advanced Communication
Landmark Education 2010 - 2013
Diploma in Business –
Accounting Principles, Professional
Communication
Christchurch Polytechnic 2009
Office Administration Certificate
Christchurch Polytechnic 1996
Small Business Accounting
Christchurch Polytechnic 1996
CHANCE VOIGHT INVESTMENT PARTNERS
Jan 2019 – Feb 2023
Client Relations
Maintained first point of contact of all enquiries, developed relationships, onboarded clients,
arranged appointments for personal presentations.
Organized and led events to support client
engagement and promote investment products.
Collated personal information for AML purposes
Researched, compiled, and recorded data in
spreadsheets for marketing and investing purposes
(ASX & NZX Markets, advertising, venues and
product research for seminars)
Assisted clients in obtaining mortgage loans
RJ CIVIL CONSTRUCTION LTD
Aug 2017 – Nov 2018
Accounts/Administrator
Managed all A/P & A/R, GST returns, bank reconciliation Reporting/maintaining of registers- monitored
staff purchases for tools and PE gear
Maintained a register of work carried out to
vehicles/plant, record pre-start records, WOF,
COF, registration and service records
Managed Trimble Insight HQ software for the
quarry side of the business- collating reports for billing
Managed and created subcontractors monthly
progress claims
Coordinated schedules and logistics for out-
of-town staff, optimizing
efficiency
Managed and arranged appropriate IMS related
training courses for staff- Site Safe, First Aid, Test
& Tag
Created new job portfolios for project managers-
collated site- specific safety plans,
environmental site plans, quality management
plans, sediment control, hazardous products
(MSDS)
Integrated Management System (IMS) - Ensuring
all documentation were submitted
Participated in H&S meetings with management
and staff
IRENE
SHARIPOFF
INTERESTS
Self-development
Hiking
Reading
Gardening
Traveling
Water sports
MIKE GREER HOMES LTD
Jan - Aug 2017
Sales Administrator
Executed comprehensive administrative support for
sales team ensuring smooth operations.
Created Sales & Purchase Contracts. Obtained
Certificate of Title and relevant council
information. Submitted tender analysis. Accessed
insurance documentation for clients rebuilding
properties. Organised fixture & fittings lists,
kitchen plans and quotes for Spec Builds
Liaised, built and maintained relationships with
internal staff (sales team, QS, design & project
management) and external (law firms, developers,
suppliers, colour consultants, Opes, Harcourts,
Arrow)
Marketing (updated availability lists, created
distributing marketing material stock, created sales flyers, managed MGH Facebook page)
MYOB/PAYGLOBAL
Sep 2015 – Dec 2016
Resource/Project Co-Ordinator
Resource Scheduling - Customers
Scheduled appointments for customers with
services staff
Responded to customer queries relating to service
requests and work orders
Monitored customer issues status and provided
updates to clients and the practice manager, as
necessary
Coordinated - requests from customers, account
managers and support and initiated relevant
processing of these
Followed up with customers following completion of work
Obtained and recorded customer feedback on
their experience with PayGlobal services and
support
Prepared and maintained reports relating to visits to customer sites
Resource Scheduling - Project Managers
Scheduled services staff required by the project
managers and followed up upon completion
General
Proactively identified resource
contention/ resource shortages.
Monitored and managed consultant competency
Matrix as required by the scheduling
process
IRENE
SHARIPOFF
COMTEQ SOLUTIONS LTD
May 2010 - Aug 2015
Sales/Communications Consultant
Sales Consultancy- presentations and demos of
VOIP telephone systems/solutions to directors and
managers
Transcribed lengthy meeting notes into CRM
Managed sales database, prepared calculations in
Excel for customer presentations
Organized staff functions
Provided PA support to the Director
REFERENCES
Provided on request
Contact this candidate