Customer Service Quality Control
Resume:
Shawn Hood
Albany, NY *****
***********@*****.***
Professional Summary
Experienced Warehouse with over 20 years of experience in Manufacturing/Production. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits, to ensure stability for myself and Company.
Multi-talented in Driving with a great road record with no means of violations on my driving record (MVR). Always at work several minutes earlier, just in case of any hazards that may slow me down, plus be ready and willing to began work at start time. Know Policy and stand by it diligently with Safety First Mentality.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Rep/ Material Control Clerk.
Amtrak/National Railroad Passenger Corporation-Rensselaer, NY August 2023 to Present
• Operated and maintained manufacturing equipment to ensure efficient production processes
• Performed quality control inspections on finished products to meet industry standards
• Collaborated with cross-functional teams to develop and implement process improvements, resulting in 100% increase in productivity
• Trained new employees on standard operating procedures and safety protocols
• Managed inventory levels and coordinated with suppliers to ensure timely delivery of raw materials
• Utilized problem-solving skills to troubleshoot equipment malfunctions and minimize downtime
• Maintained accurate production records and reports for analysis and decision-making purposes
• Ensured compliance with health, safety, and environmental regulations throughout the manufacturing facility
• Led a team of 03 workers in achieving daily production targets within tight deadlines
• Optimized workflow by reorganizing workstations, improving efficiency by 50%
• Implemented preventive maintenance schedules for machinery, reducing breakdowns.
• Collaborated with engineers to design new product prototypes based on customer requirements
• Reduced material waste through effective inventory management strategies Shipping Associate
Curia Pharmaceutical-Albany, NY
October 2022 to January 2023
Responsible for shipping packages (chemicals, finished goods, returns etc,), all required documentation using the most beneficial carriers with cost-effective and reliable delivery standards. Major Duties and Responsibilities
Maintain packaging supplies on hand for shipments. Maintain shipping information and files, including certificates of analysis. Resolve any errors with the shipping carriers.
Prepare and/or repackage international AMRI samples that are going to domestic customers as needed. Completed orders are packaged in containers conforming to current regulations. Determine the most efficient bundling method (palletizing or individual packages). Prepare the equipment, shipping label, packing list, bill of lading, and other shipping documentation as necessary.
Prepare and package Company samples that are outgoing for analysis. Responsible for a portion of the training of shipping personnel. Recommend and implement methods to increase the quality of products and/or services. Complete and follow all required training and procedures. Participate in self-development activities and training of others. Exhibit safety awareness and safe work practices.
Perform other related duties as may be reasonably assigned. Manufacturing Support Technician
Regeneron Pharmaceutical-Rensselaer, NY
September 2022 to October 2022
Responsibilities:
Performs equipment cleaning tasks related to small parts used in clean rooms
(process areas) per approved standard operating procedures (SOPs) and in accordance with production schedules.
This includes loading of parts washer, unloading of parts washer, bagging, and labeling of small parts used for manufacturing production
Maintaining small part inventory
Gowning into the clean room includes donning a gown (jumpsuit), hood, shoe covers, gloves, hairnet, and facemask
Following current good manufacturing practices (cGMPs). Technicians will be expected to document the performed tasks accurately and per the approved procedure. All documents are subject to review by regulatory agencies and therefore must be maintained appropriately.
Performing unit operations in a timely manner to meet production schedules. Flexibility and continuous support must be always provided to assist 24/7 manufacturing operations. Follows current good manufacturing practices (cGMPs) including proper documentation of training. Ensures all tasks are performed in a manner consistent with safety standards. Flexibility to work according to the production schedule, as required. Understand and adhere to strict clean room microbial controls. CSX TRANSPORTATION
Utility Worker/ Set up for Locomotives Diesel Mechanic. (Apprenticeship) Selkirk, NY
March 2020 to May 2022
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(Utility worker)- Early morning meeting with management for assignments. Delivery of locomotives to and from the shop/service center. Storing locomotives where management requested, then repeat the same work, get direct orders from management on what to do next. Once locomotives slow within that day, Utility worker then clean and organized the shop/service center remove oil carts, bring parts from warehouse CSX/GE to the floor for scheduled electricians/Mechanic to do repairs. Take garbage out and place in the correct bin. While moving locomotives you’re responsible for hitting switches, putting derail down, Alert others while working on that track, communication is everything.
(Apprenticeship) locomotive Diesel Mechanic- Set up your day by gathering all information from management. On what power (locomotive) to be worked on. Mostly changing out parts putting new parts in, no repairs on old equipment. Passed all test to proceed in the locomotive diesel Mechanic. Yard Jockey
PepsiCo Inc-Latham, NY
September 2019 to February 2020
Communication with Drivers, Live loads and once the trailer is completed, approach driver to let them know, there trailer is finished. Move trailers from assigned doors to dry pad, Keep yard clean and organized from unwanted debris. Load and unload trailers, place product in warehouse in a designated area. Take beverages up to Quality Control to test materials! Replenish the warehouse, Cycle count and knowing the warehouse to minimize mistakes. Forced Overtime if job wasn’t completed within the 8 hours time period. All employees are ready for 16 hours of work, if business demands was needed. Use Hand held equipment to enter information for inbound and outbound products. (WMS) was the software PepsiCo use, which was pretty complex. SAP is the software I’ve used in my previous position
(OWENS-CORNING). Well versed in SAP as an user for many years. Per-Post inspection on any vehicle that you use, daily!
Utility Tech A Split Shift
CARGILL ANIMAL NUTRITION-Albany, NY
May 2019 to June 2019
Ran multiple pieces of equipment, i.e, batching mixers, pellet mills, grinders, grain cleaners. Manufacture products to ensure that they meet specifications, and HACCP requirements.
Run real-time equipment. Schedule production based on customer demands and FDA guidelines. Safety- responsible for safety of themselves and teammates. Operation of the packing/bagging machines.
Stacking bags and basic maintenance of bagging equipment. Sampling and labeling of processed feeds.
Completing all records and reports on processed feeds. Education Courier
UNITED PARCEL SERVICE-Latham, NY
October 2018 to April 2019
Use of a hand held device. log information such as mileage, gas use and any special incidents. Coordinated efficient routes to avoid delays and optimize schedules. Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Answered, scheduled and responded to reservation calls at specific times and locations Warehouse Associate Level B, Center Office Level A OWENS CORNING-Feura Bush, NY
February 2004 to October 2018
Inventory Control of warehouse.
● Cycle Counts several times a year.
● Audits at the end of year.
● Pull the production Line DM-1 or DM-2 on rotating system, 12 hours a shift. with 5 worker in rotation.
● Drive Clamp trucks/Fork lifts forward and backwards with Precision Safety while blowing the horn at intersection and maintain a structure route. Safety in mind first and foremost.
● Insure material availability to the production floor and maintain communication with supervisor in production, minimum supervision in warehouse if any! ● Load and Unload trailers for scheduled pickups and Live Loads as well.
● Center Office, Level- A duties were a bit more complex. Dealing with the Truck Driver coming for pickups or Live Load deliveries, was challenging. Dealt with Microsoft-Excel, SAP to assign doors and secure the perimeter with three gates with rapid growth daily. Actually, playing the role of a supervisor, which of course you were instructed to assign your union brother work that arrived on your clock. Which is the function of a Level-A employee.
● Communicated daily to HR or Supervisor on shift, Also reached out to management for appointment arrivals and put the arrivals in the right direction, far as where to go and phone the appropriate connect.
● All paper work needed to be filled out immediately, LTL, Bill of Lading, receipts etc. Place all paper work in the designed area.
● Stay in communication with the store room, for there Loads and Refills.
(Electrician, maintenance or Hazmat team for spills in warehouse or anywhere in the facility). Courier
FEDERAL EXPRESS-Menands, NY
July 1996 to February 2004
Picked up incoming packages and delivered packages to designated locations.
● Properly documented all packages received by me, and used a hand held device to communicate it back to Federal Express data base to ensure all
Deliveries/Pickups was done in the timely matter, each transaction was time sensitive which was watch dearly by management.
● Listen to radio to know the best route to take, so my work can be very efficient under certain circumstances.
● Maintain a great relationship with my establish customer, Also sale leads was entwined with your performance review. The quoter was 3 per month, I did about 6 on average, which was well received by management. ●
Enjoyed customer the were very happy about their mail, It is Pleasing knowing you made someone day. That part of the job created strength for myself, to want to do better on a daily basis.
● Pre and Post Inspection, Mandatory with all Fleet.
● Hazmat, International packages had to in the designated area on truck and place back a station in designated area. High Priorities mail.
Education
GED
Albany High School - Albany, New York, US
July 1989
Skills
• Box Truck
• Air Brake
• Forklift
• Delivery Driver Experience
• Driving
• Oil Change
• Mechanic Experience
• Hydraulics
• Automotive Repair
• Flatbed
• Diesel Engine Repair
• Courier
• Clamp Truck Experience
• Microsoft Excel
• WINDOWS WORD AND EXCEL- SAP, SAVIGENT, SHAREPOINT (7 years)
• Commercial Driving
• Microsoft Word
• Warehouse Management System
• Mechanical Knowledge
• Tractor-Trailer
• Transmissions
• Brake Repair
• Computer Networking
Certifications and Licenses
CDL A
Forklift Certification
Air Brake Endorsement
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