Customer Service Accounts Payable

RONELLE PETERSON

Portland, OR 971-***-****

*************@*****.*** www.linkedin.com/in/ronelle-p-7591a856

SUMMARY

A diligent professional. Detail oriented with strong statistical, financial, and organizational skills – as well as excellent human resources, customer service and communication skills. I have an outgoing personality, personal integrity, and an enthusiastic work ethic.

Throughout my career, I have successfully mastered many roles. I have an amazing administrative base and have been able to branch out to become adept at multiple administrative roles that are important in almost every business model.

AREAS OF EXPERTISE

Skillfully manage multiple schedules and shifting priorities

Detail oriented and able to meet deadlines with composed confidence.

Thorough knowledge of Excel and a quick study of financial and order management software.

Data Entry champion – extremely fast and accurate

Excellent analytical, proofreading and customer service skills.

My passions are working with people and numbers.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE AND SALES

United States Postal Service Account Representative

United States Postal Service Business Center Representative

Safeway Stores Inc. Checker/Cashier

Serviced Major Postal Customer Accounts promoting incentive programs and sales.

Increased Postal expedited services revenue by $400K yearly.

Promoted and taught special programs for medium and large mailer discounts.

Researched new accounts and created specialized presentations specific to their industry.

ACCOUNTING AND FINANCIAL SUPPORT

Precision Castparts, Legal Department Legal Accounts Payable

Nike Inc, Factory Outlet Stores, Retail Division Buying Coordinator

Leviton Manufacturing, Lighting Controls Division Accounts Payable Specialist

Farwest Truck Center, Heavy Truck Dealership Accounts Payable Specialist

Approve and code Accounts Payable of all Legal Department invoices, settlements, mediations and retainers.

Maintained daily contract report for Footwear team to ensure all styles and size runs were set up and ready for allocation to stores and downloaded data for Buyers to develop weekly/quarterly sales recaps.

Contracted all closeouts, RTV’s and special buys for Men’s Footwear using SAPR and SAP Wholesale.

Set up and processed temporary and permanent pricing for footwear initiatives and create accurate pricing and data collection process.

Member of Re-Class project team to clean up data and create new class codes for footwear categories.

On boarded and trained new Buying Coordinators (BC’s).

Payroll – created hourly payroll form for supervisors for easier manual entry. Applied weekly crew hours to appropriate jobs.

Processed weekly high-volume Accounts Payable, including matching invoices to packing slips, account coding, obtaining department approvals, generating weekly reports, and processing checks.

Coded and processed accounts receivable payments and contacted past due vendors regarding payment status.

ADMINISTRATIVE SUPPORT

Clackamas County, Public Health Department Office Specialist II

Providence St. Vincent Medical Center, Emergency Department Administrative Assistant

Precision Castparts, Legal Department Legal Assistant/HR Assistant

Nike Inc, Factory Outlet Stores, Retail Division Sr. Administrative Assistant

Leviton Manufacturing, Lighting Controls Division Executive Assistant

Continually provide important administrative tasks to allow departments to meet goals and key timelines

Seamlessly manage calendars, schedule department and regional meetings, coordinate department and sales trainings to allow employees to keep on task and keep key players updated on project progress and achievements.

Coordinated internal and external events, conferences and retreats.

Prepare meeting minutes, process expense reports, schedule facility conference rooms and arrange all domestic and international travel.

Provided exceptional customer service to walk-in and telephone clients, being sure to answer questions quickly and accurately and timely resolve requests.

Prepared quarterly reserve and audit reports for the Board of Directors to ensure they remain informed about the company's financial status.

Composed and created correspondence, spreadsheets and confidential litigation and compliance reports.

Electronically filed all cases, compliance records and acquisitions. Maintained hard files of all legal documents and paperwork.

Hiring process, Onboarding of New Employees, Benefits coordinator Helped with hiring process and onboarding of new Department employees, kept up with employees’ credentials and accrual of vacation and sick leave.

Manage incoming calls for upper management, directing callers efficiently to reduce hold times.

Create and distribute monthly regional sales reports, quarterly reports and royalties. Developed and managed comprehensive presentations, sensitive reports, and official correspondence.

Monitor and approve all facility utility and event billings. Train and mentor other support personnel.

Support other personnel and managers with PowerPoint and Excel software programs for formal presentations.

Assist with budgets, projects and weekly initiatives and communication.

EDUCATION

Portland Community College: Associate degree program in Paralegal Studies – 2012-2017 (6 credits left to complete)

Associate degree, Accounting

University Of Oregon Business Management / Accounting Degree Program

SOFTWARE SKILLS

Microsoft Office: Word, Excel, PowerPoint, Teams, SharePoint

Order Management Systems: SAP (SAPR, AFS), Island Pacific

QuickBooks, ADP Payroll, Bluebeam, MS Project, Vista Viewpoint, Procore, Visio

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