Project Manager Management
Resume:
Dale Williams
Senior Project Manager
Vaughan, Ontario
Email: **********@******.***
Phone: 416-***-****
SUMMARY
Project Management Professional with over 15 years in progressive leadership roles in Infrastructure, Application Development and deployment managing projects that range from 1 to over 10 million in value requiring project/infrastructure planning and deployment, Change and Risk management.
Strong PMO experience in both OPS and the Private Sectors providing end-to-end enterprise architectural solutions and as well commencing project management activities for all Cluster-specific deployments/programs (data centres, SAN’s networks, AWS, architectural roadmaps, etc.) from the initiation phase, gathering user requirements and mapping the design and development of the technical requirements to meet the approved business requirements. Proven ability to direct high profile, complex projects while developing and maintaining high performance teams. Ministry procurement experience assisting with the development/responses to RFS, RFC and Change Management requirements. Strong technical background with commitment to ensuring high quality deliverables in meeting corporate business objectives.
PROFESSIONAL EXPERIENCE
Peel Regional Police
September 2023 – May 2025
Project Manager - Contract
Key Responsibilities:
Collaboration and Oversight: Work closely with the program manager in the facilities
department to ensure seamless integration of IT systems in the new facilities.
Infrastructure Management: Oversee all aspects of IT infrastructure setup, including
hardware installations, systems integration, and connectivity setups. Managed deployment of 100+ MFD printers to over 30 PRP locations.
Worked with the security and network teams in the scoping, planning and implementation of approximately 120 A/V solutions, and network equipment for newly built facilities.
Assisted with M365 migration project with regards to application assessment, prioritizing the workload and mapping dependencies, as well as current usage before refactoring applications. Liase with the Network and Security teams to identify the cause of migration issues and security requirements/vulnerabilities in order to minimize the business impact. Developed training requirements and post implementation support.
Networking: Manage the design, installation, and maintenance of networking systems
to ensure efficient and secure communication channels.
Stakeholder Communication: Regularly liaise with senior executives, providing updates,
gathering feedback, and ensuring alignment with the company's strategic goals.
Team Leadership: Guide and manage project teams, ensuring timelines are met and
project deliverables are of the highest quality.
Risk Management: Identify potential risks related to the infrastructure setup and
develop mitigation strategies
Canadian Tire Corporation
August 2021 – April 2023
Project Manager - Contract
Work with project PM, business, IT, and vendors and HCL as the primary EIS contact to manage infrastructure deployments in an Agile project management environment.
Assess, plan, and engage project resources as needed throughout the life of the project, working in partnership with Functional Managers within IT to obtain the necessary skill sets and resources.
Track and manage established plans to ensure all deliverables and milestones are met.
Manage project scope on an ongoing basis using documented change management techniques.
Manage, motivate, and lead project team in a distributed agile software delivery model.
Manage delivery of project tasks and deliverables according to time and cost parameters.
Engage team on an ongoing basis to identify and manage project issues, risks, and action plans.
Actively manage multiple projects (projects may be in different phases)
Finastra
Oct. 2018 – August 2021
Senior Project Manager – Contract
Led the IS Facilities Program Project Portfolio for office relocations and builds for 8 moves. Four of the 8 moves were already in-flight and running the risk of not meeting the timelines. I initiated the other moves through closure.
The project budget for the moves ranged from 2 – 8 million and planned move for 400 – approximately 1700 users.
Responsible for the implementation, coordinating and managing the implementation of the Network, and Telecom, and AV requirements in Canada and in the U.S.
Align IS and Facility schedules. Working with vendors for the procurement and installation of MPLS, SD-WAN, Wi-Fi survey etc. for new locations.
Vendor management and procurement of equipment and required services.
Prioritize among many conflicting situations or needs, advocate course of action to successful completion.
Communicate with and present to senior management at the executive level providing regular project status updates and reporting.
Responsibilities included but not limited to:
Communications to stakeholders and staff throughout the move regarding the move dates and requirements.
Develop Move Template to capture all move items i.e., office equipment, servers, desktops, printers, telephone, and AV equipment for the meeting rooms.
Manage all Change Management requirements and obtain approvals.
Reviewing “Action Items” for the move weekly with Stakeholders, department managers, vendors and the local/remote project teams regarding project status and requirements.
Work with Telco vendors regarding cabling requirements, required circuits and devices for the Network/Data Centre.
Procurement and installation of the Network racks, devices.
Manage the project teams and vendors in the planning, design, installation and testing of the Network and devices, telephone, and meeting rooms AV equipment.
Outcome:
A “Soft Opening” was scheduled with selected staffing from various groups/departments to perform testing to ensure functionality approximately 5 days prior to the official opening.
All moves in the US and Canada were completed successfully and by the target move date. Circuit installations for some of the moves had to expedited with the vendors to meet the timelines due to the lead time required for the order. There were a few minor access and printing issues that were quickly resolved by the helpdesk and onsite technical support teams.
Metrolinx
Sep. 2017 – October 2018
Senior Project Manager – Contract
Led the Dev/Ops teams in the planning, development, and successful implementation of digital websites to business stakeholders.
Develop the Business Case and supporting project plans, procurement, training plans etc. for the successful delivery of the product or service.
Manage assigned project during the development, implementation and operations start up
by ensuring that resources are made available and that the project is developed and is
fully operational within previously agreed time, cost, and performance parameters.
Responsible for ushering the project through a formalized phase and/or gating process.
Work with Sr. PMO leaders to establish project governance and demonstrate
proficiency in chairing and presenting at project governance meetings at Director and
VP level.
Develop accurate project forecasting, budgeting, and financial management for each
project.
Toyota Canada Inc.
March 2017 – Sep. 2017
Sr. Project Manager – Contract
Achieved the successful Data Centre build in “co-location” facility for the provisioning of a new infrastructure.
Reviewing “Action Items” for the move weekly with Stakeholders, department managers, vendors and the local/remote project teams regarding project status and requirements.
Work with Telco vendors regarding cabling requirements, required circuits and devices for the Network/Data Centre.
Procurement and installation of the Network racks, devices.
Manage the effort to move TCI’s Managed Services for infrastructure monitoring and management.
Infrastructure includes Mainframe, Wintel, SAP, Unix, Storage, SD-WAN, Networking, Middleware etc.
Worked with vendors in the planning and assessment of migrations strategy to AWS.
Re-architecting the migration of legacy Unix environments to AWS and DR solution.
Responsible for managing various project related work stream projects i.e., Knowledge Transfer, Data Centre Build, Account Run & Maintain, Cross Functional & Service Management, Service Now, and Transition Governance.
Chair weekly TCI internal and external team, steering and stakeholder committee meetings.
Provide weekly and monthly status reports.
IBM Canada
June 2016 – Dec. 2016
Sr. Project Manager – Contract
Led project team of approximately 15 SMEs for the migration/deployment, validation, and network remediation of approx. 4000 Linux and Windows servers (SQL, but not limited to) on scheduled evenings and weekends. Provide status update to senior management at IBM/Rogers. Provide guidance and mentoring to team members.
Manage data collection and analysis, planning and migration strategy of systems and processes to AWS.
Establish Change Management and project plan/roll back plan.
Canada Cartage Systems LP
October 2015 - June 2016
Sr. Project Manager – Contract
Led the Cisco PBX Telco System upgrade/migration project and the Data Centre relocation project to AWS.
Negotiate, assess, develop, and deploy radio communications solution for truck fleet.
Develop/review SoW, RFP’s; meet with vendors, and project stakeholders.
Responsible for defining the scope and developing the Project Charter and plan.
Enbridge
March 2015 – August 2015
Sr. Project Manager – Contract
Successfully delivered enterprise-wide transformational projects including firewall (IDS/IPS) and network segmentation, security hardware refresh and stabilization project.
Ensure change-management approach is fully integrated into program design and decision making, both informing and enabling strategic direction as outlined in the business case.
Managed the Network Security group, with technical reports located in various offices: Toronto, Edmonton, and Houston. Led virtual teams across multiple business units.
Responsible for financial reporting/billing, cost control and managing the project operational and capital budgets as well as tracking resource time and ensuring that all deliverables as outlined in the Charter are met.
CIBC
December 2014 – March 2015
Sr. Project Manager – Contract
Manage the development and enhancements to the platforms supporting FX domain. This includes new functionalities, regulatory projects. Project is executed in a global delivery model including business and development centres.
Act as business liaison partner with business sponsor and stakeholders to develop the business case and provide input on tactical direction.
Ensure assigned Wealth Management, Asset Management, AML, and Capital Market projects meet the requirements of CIBC’s standards, policies, and procedures. Analyze portfolios and provide forecasts of potential losses that would be incurred for a variety of risks.
Manage configuration Dev/Ops changes/enhancements to AML portfolio applications.
Ensure that all necessary risk assessments and processes are carried out at the appropriate time. (Architecture, Governance, Security Threat Risk Assessment, and Operational Gating)
Bank of Montreal
June 2014 – November 2014
Project Manager – Contract
Manage Digital Workspace Services BMO technical team and contracted vendors to develop, implement and deliver a local and central VDI (Virtual Desktop Implementation/deployment) solution.
Successfully implemented servers and desktops computers managed by DWS to identify branches with approximately 2500 users.
Assess, test the modifications to the BMO business applications while maintaining existing network traffic patterns.
Validate the operation of virtual desktops in a local VDI arrangement in a development environment.
Asset and configuration management of servers, storage, performance tuning, testing and validation of the workstations and applications.
Manage the design and roll-out of Office 365 and license requirements for approximately 800 users. Also assisted with migration plan for the mailbox moves and Active Directory policies and issues.
Effectively manage the engineering teams to ensure the business requirements with regards to the System data configuration & infrastructure were met.
Hewlett Packard
October 2013 – February 2014
Project Manager – Contract
Successfully migrated assigned accounts from co-location facility to the Markham Data Centre.
Develop and maintain the MS Project/Plan schedule for the migration.
PMO Resource planning and management.
Managed the (Lift and shift/Swing – Extend VLAN), SD-WAN, hardware/network upgrades, network remediation, rack and cable installs to the Markham Data Centre.
Effectively manage and work with SQL SMEs in the configuration management, storage requirements for servers to be relocated.
Direct Energy – Atrium
Project Manager – PMO
October 2011 – August 2013
Managed major infrastructure and transformational projects for various business units.
Responsible for the day-to-day management and contact with the Wintel, UNIX, Storage, Database, Security/Firewall and Network teams/resources to provide infrastructure solutions to DE’s business units in Canada and the U.S.
Manage complex projects and participated in the Data Centre relocation/migration of approximately 40 servers from Toronto to Houston, Texas with various technologies including, Office 365 deployment, SANs, Citrix, SQL Server, NetApp, Disaster Recovery.
Successfully delivered the DE company-wide Nitro Security/network remediation project and responsible for the budget, cost control, resources and procuring the necessary appliances.
Develop and manage Change & Firewall requests and obtain the necessary approvals to proceed after meeting with the technical teams to review the required changes.
Analyze the configuration changes made on the firewall devices to assess the vulnerability/security of the devices.
Led the Telecom & Network groups, Storage & Firewall groups etc. for the configuration of servers which included the installation of applications/databases to be deployed to local DE data centres, Fusepoint and other business centres across Canada and the U.S.
Ministry of Government Services (ITS PMO)
June 2008 – June 2011
Project Manager – Contract
Managed several projects within the PMO from initiation to closure during this period utilizing OPS Project Management Framework and Methodology to achieve the desired infrastructure solution. Provide client facing Project Management Services to cluster and ministry clients through the ITS Project Management Office (PMO). Day-to-day project management involved:
Project planning, including blueprint development and solutions acceptance process facilitation.
Asset and Configuration management of servers and applications. Managed Server refresh and backup of Clarity folders, database, and customizations for various Ministry clusters within the OPS.
Developed the Complex Moves strategy/program and developed move templates for OPS and personally managed several ITS service areas with relocating staff for approximately 15 government cluster offices during the 2-year period. This involved working closely with cross-functional ITS Telecoms (Telco) and Services Management groups, building contractors as well as with vendors (TELUS/Bell) to determine the necessary cabling requirements for the Network, Telco and Audio-Visual equipment.
Ensure the Ministry’s project methodology and governance is applied and followed during project delivery.
Successful delivery of an application component for a major project; Office of the Independent Police Review Director (OIPRD) as well as implementation of an IVR system.
CIBC
December 2006 – May 2008
Project Manager – Contract
Net Migration Project – a refresh & convergence of data networks with voice technology for Digital Channels project.
Led the Audit and security data of the firewall devices.
Effectively manage the monitoring of firewall traffic/activities.
Track configuration changes were made on the firewall devices.
Provide configuration analysis report.
Manage test prep and execution.
Coordinate user application connectivity testing on scheduled migration days.
Maple Leaf Foods
March 2005 – November 2006
Project Manager – Contract
Managed several merger/consolidation projects during this period. The overall objectives of the following projects were to manage two Project Managers, several SME’s and approximately ten onsite technicians in order to integrate the company’s internal processes and technical infrastructures between Maple Leaf Foods and Schneider Foods.
Manage all Change Management requirements and obtain approvals.
Reviewing “Action Items” for the move weekly with Stakeholders, department managers, vendors and the local/remote project teams regarding project status and requirements.
Work with Telco vendors regarding cabling requirements, required circuits and devices for the Network/Data Centre.
Procurement and installation of the Network racks, devices.
Manage the project teams and vendors in the planning, design, installation and testing of the Network and devices,
Novell Replacement Project
Managed the Program and Project Management for the replacement of all the Novell file servers with multi-function (SMS, RIS, DC) SAN’s, Microsoft servers (Windows 2000/2003) server, develop, package, and deliver applications via SMS, manage communication between users and domains. Responsible for the consolidation of roles, processes, and systems in this merger project between MLF and Schneider Foods were delivered in scope and on-time while utilizing this methodology.
Other Assigned Projects:
Microsoft Exchange Server/Refresh Consolidation
Data Centre Move/Relocation/WAN Consolidation / Firewall
Data Centre Move/Relocation Project
WAN Consolidation / Firewall
CIBC/IBM Canada
October 2003 – February 2005
Project Manager
Design and develop an enterprise solution that would allow Offshore (India) developers access to CIBC development servers on various Credit Card application development/migration projects. Documented Credit Card and E-Commerce application development processes using client prescribed project methodologies, tools, and templates: business case, solution feasibility, MS Project Plan, business requirements and functional requirements.
Led the project team to identify and deliver project requirements for CIBC Wealth & Capital Market applications at multiple levels of detail i.e., Requirements Analysis, Design, Develop, Implementation and testing utilizing SDLC down to the system specifications.
Comply with IT governance guidelines during project delivery.
Manage AML Parameter Optimization, Transaction monitoring and Regulatory Reporting on assigned projects.
Managed vendor-partners, i.e., Microsoft, and collaborated with Implementation and Operations staff to validate feasibility.
Other Major projects:
EDS Canada
Ministry of Transportation
Senior Project Manager
TCP/IP Network Conversion Project
Managed the development of the Project Charter, Statement of Work outlining the scope, preparing high level Deployment and Technical Architecture documents and MS Project Plans, Risk Analysis and mitigation plans for the RUS, DEC and TIS clusters.
EDS Canada
Ontario Property Assessment Corporation
Senior Project Manager
Project managed the Server (120) & Workstation (3500) replacement and Novell NetWare Infrastructure Upgrade for the OPAC regional offices across Ontario.
EDS Canada
Ontario Hydro
Senior Project Manager
Provide implementation services for the client server systems, legacy application conversion and testing process, and the call center and LAN/WAN solutions.
EDS Canada
Ministry of the Solicitor General
Senior Project Manager
Provided the direction and management of several technical and deployment teams for the implementation and installation of Servers and Desktop systems at ministry locations across Ontario.
EDS Canada
Metro Toronto Police
Senior Project Manager/Technical Advisor
Directed and managed the desktop upgrade rollout of new hardware for all the divisions for Metro Toronto Police. Responsibilities included managing the technical team in the image development, scripting of files for transfer, data and application migration, acceptance testing, developing equipment specification and implementation plans. This project affected over 1000 desktop systems with a value of 2 - 5 million and required the management and scheduling of numerous subcontractors.
Managed the Implementation of a Distributed Systems & Network Management framework to enhance manageability, reduce downtime and errors through proactive management and improve end user productivity due to better network and systems availability.
Managed the Enterprise-wide migration from NetWare 3.12 to NetWare 4.11, which included the design of the Directory Tree, institution of administrative procedures, consolidation and upgrade of 150+ servers and 4000+ clients.
Successfully implemented company-wide security project
Managed the transition of infrastructure services for a major company merger.
Project Management Methodologies
PMBOK, SDLC, Agile, Waterfall
EDUCATION/CERTIFICATION
Computer Technologies 2003
MTI – Certificate of Training, Standards and Processes for Project Schedule Management
Yoush Consulting – Certificate of Training, Conflict Management and Interest-Based Negotiation, Change Management
Other Technologies – Server Technologies, Cisco, Systems Architecture, ITSM, Oracle, SAP, Azure, Hyperion, SQL, JDE. Dev/Ops, Ansible, Jenkins, Git, Bamboo, SaaS, PaaS, Iaas, EC2, EBS, EC2, ELB, SDLC, SharePoint, WordPress, Clarity, Planview, Lotus Notes
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