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Customer Service Administrative Support

Location:
Harare, Zimbabwe
Salary:
355
Posted:
July 02, 2025

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Resume:

Constance T Matipano

Receptionist

Personal Details

Address: **** ********* * ******, ********

Cell: +263-*********

**********@*****.***

Skills

■Excellent communication and interpersonal skills

■Front desk and administrative efficiency

■High-volume call handling

■Microsoft Office proficiency

■Event organization and coordination

Attributes

■Goal driven and delivers results

■Strong interpersonal, analytical and organizational skills

■Computer literacy in Ms Office

Summary

Dedicated Front Desk Receptionist with a strong track record in improving customer service, streamlining operations, and supporting office efficiency. Skilled in communication, document management, scheduling, and training. Proven ability to implement systems that reduce wait times, improves accuracy, and boost client satisfaction. Eager to bring a customer-focused mind-set and organizational excellence to a dynamic team.

Educational Qualifications

Women’s University in Africa

Bachelor of Science (Hons) Degree in Social Work – 2019-2024

Marange High School

Advanced Level – 2016

■Obtained 3 ‘A’ Level passes in Literature in English, Family and Religious studies & History

Marange high school

Ordinary Level – 2014

■Obtained 8 ‘O’ Level passes including English and Science

Experience

WESTVIEW CLINIC

Front Desk & Call Centre Support Harare- Feb 2021 to March 2023

Duties undertaken

■Managed a high volume of incoming calls, emails, while maintaining a 95% answer rate and ensuring all inquiries were promptly addressed.

■Delivered clear and professional communication under pressure, ensuring every caller felt heard and valued

■Maintained accurate call records and followed up on unresolved queries to ensure excellent service delivery

■Collaborated with internal departments to route calls, escalate urgent matters, and ensure smooth client flow

■Proficient in handling multiple systems while on calls, ensuring efficiency and accuracy

PRESBYTARIAN PARACLETE COLLEGE

Administrative Assistant Harare- April 2023 to Dec 2024

Duties undertaken

■Managed a high volume of incoming calls, emails, while maintaining a 95% answer rate and ensuring all inquiries were promptly addressed.

■Streamlined front desk processes, cutting wait times by 20%

■Managed customer inquiries with a 95% resolution rate

■Organized company events, boosting staff participation

■Designed a new filing system to improve document retrieval

■Handled and resolved complaints, increasing satisfaction by 10%

References

Mr R Gwatidzo (Human Resources Department)

Presbyterian Paraclette College

+263-*-********



Contact this candidate