Constance T Matipano
Receptionist
Personal Details
Address: **** ********* * ******, ********
Cell: +263-*********
**********@*****.***
Skills
■Excellent communication and interpersonal skills
■Front desk and administrative efficiency
■High-volume call handling
■Microsoft Office proficiency
■Event organization and coordination
Attributes
■Goal driven and delivers results
■Strong interpersonal, analytical and organizational skills
■Computer literacy in Ms Office
Summary
Dedicated Front Desk Receptionist with a strong track record in improving customer service, streamlining operations, and supporting office efficiency. Skilled in communication, document management, scheduling, and training. Proven ability to implement systems that reduce wait times, improves accuracy, and boost client satisfaction. Eager to bring a customer-focused mind-set and organizational excellence to a dynamic team.
Educational Qualifications
Women’s University in Africa
Bachelor of Science (Hons) Degree in Social Work – 2019-2024
Marange High School
Advanced Level – 2016
■Obtained 3 ‘A’ Level passes in Literature in English, Family and Religious studies & History
Marange high school
Ordinary Level – 2014
■Obtained 8 ‘O’ Level passes including English and Science
Experience
WESTVIEW CLINIC
Front Desk & Call Centre Support Harare- Feb 2021 to March 2023
Duties undertaken
■Managed a high volume of incoming calls, emails, while maintaining a 95% answer rate and ensuring all inquiries were promptly addressed.
■Delivered clear and professional communication under pressure, ensuring every caller felt heard and valued
■Maintained accurate call records and followed up on unresolved queries to ensure excellent service delivery
■Collaborated with internal departments to route calls, escalate urgent matters, and ensure smooth client flow
■Proficient in handling multiple systems while on calls, ensuring efficiency and accuracy
PRESBYTARIAN PARACLETE COLLEGE
Administrative Assistant Harare- April 2023 to Dec 2024
Duties undertaken
■Managed a high volume of incoming calls, emails, while maintaining a 95% answer rate and ensuring all inquiries were promptly addressed.
■Streamlined front desk processes, cutting wait times by 20%
■Managed customer inquiries with a 95% resolution rate
■Organized company events, boosting staff participation
■Designed a new filing system to improve document retrieval
■Handled and resolved complaints, increasing satisfaction by 10%
References
Mr R Gwatidzo (Human Resources Department)
Presbyterian Paraclette College