Customer Service Office Assistant
Resume:
Doris A. Buchanan
************@*****.***
PROFESSIONAL DEVELOPMENT
Motivated, focused, organized and creative thinker with many years’ experience as an Administrative Professional. An excellent team player who performs well under pressure and who demonstrates excellent customer service skills. Proficient in Microsoft Office, Outlook, PowerPoint, Access, Excel and Internet PROFESSIONAL EXPERIENCE
Jan. 2020 - Present AARP SCSEP Atlanta, GA
Office Assistant
Participating in a Job Training Program through the AARP Foundation working with a host agency for training with the goal of obtaining permanent employment Aug. 2019 - Jan. 2020
Actively searching for employment
Apr. 2019 - Aug. 2019 Career Strategies Atlanta, GA Leasing Assistant
Answered phone, greeted prospective tenants, assisted with the application process, showed visitors apartments when available, created and maintained new tenant files, checked/cleaned empty units to show prospective tenants
Feb. 2019 - Apr. 2019 TRC Staffing Atlanta, GA
Customer Service Representative
Answered incoming calls in a call center for customers calling regarding gas bills, setting up payment arrangements, taking payments and solving any issues with service July 2018 - Jan. 2019
Relocated back to Georgia
Oct. 2017 - June 2018 Aerotek Indianapolis, IN
Customer Service Representative
Duties included answering incoming phone calls from Medicare recipients during open enrollment who qualified for gym memberships as a benefit with their health insurance, solving any issues they may have had with coverage.
Aug. 2016 - Oct. 2017 Express Personnel Indianapolis, IN Administrative Assistant
Office assistant at several schools in the Indianapolis Public School system. Assisted in the transportation department with student scheduling of bus routes and times for student pickup and dropoff. Answered incoming calls and front desk duties which included greeting students and parents and solving any problems or issues. Performed any assistance to teachers and staff as needed D. Buchanan
pg. 2
Aug. 2016
Moved to Indianapolis, IN
May 2014 - Aug. 2016
Retired from Boys & Girls Clubs of America
Aug. 2003 – May 2014 Boys & Girls Clubs of America Atlanta, GA Operations Assistant
Duties included providing administrative support to the Vice President, Senior Directors, Directors, and Grant Administrators in the Federal Grants Department Performed computer related functions to produce reports, forms, presentations, letters, etc. Generated letters of agreement, enter grant related information into the Grants Management System
(GMS)
Coordinated grant payment process (i.e., receiving checks and/or EFT notification) Coordinated and managed information storage system and retrieval Provided paper and electronic filing of departmental documents insuring all files, mailing lists and related records are accurate, up-to-date and well maintained Proofread and edit documents for accuracy
Maintained information regarding Federal Grants in database, including data entry, validity checks and audit trials to ensure accuracy and integrity of information Produced reports in support of tracking and reporting of Federal Grants activities Maintained and updated supplies and Federal Grants resource materials Assisted in the coordination of various projects
EDUCATION
Emerson High School Gary, Indiana
Diploma
Madison Area Technical College Madison, WI
Intensified secretarial training program
Received Certificate of Completion
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