Customer Service Representative
Resume:
Princess Copeland
Sumter, SC *****
********@*****.***
Professional Summary
To work in a stimulating environment where I can apply and enhance my knowledge and leadership skills in customer service and other fields, to serve the company to the best of my abilities. Authorized to work in the US for any employer
Work Experience
Customer Service Agent
Department Of Veterans Affairs
March 3 2025 to Present
Key In Veterans information and document all calls coming in with accurate information using Salesforce.
Customer Service Representative
Afni-South Carolina
November 2021 to January 2025
I helped guests with their accounts for bills,sales, adding and disconnecting services. To troubleshoot devices and help upgrade as well. To ensure the guest was taken care of in the best service for the company and guest.
Manager/Supervisor
Pilot Flying J-Florence, SC
January 2017 to October 2021
I Supervised employees and general operations of the store. Have excellent customer service to respond to the needs of guests. To assist the General managers with any tasks that need to be executed to keep our facilities well-maintained
(showers, fuel islands, deli, parking lot, scale for drivers etc) and running smoothly.
Housekeeper
Red Roof Inns, Inc.-Florence, SC
June 2017 to August 2017
Make sure that all rooms are clean and ready for next guest up to policy standards.
Deli Associate
BI-LO-Florence, SC
January 2016 to April 2017
Prep, date, wrap, food. Cut meat and cheese for customer using slicer. Cook and serve food for customers.
Supervisor
HARBOR FREIGHT
01/2016 - 03/2017
I supervised and taught others how to work the POS system. To make sure sales were met. To open the store and get the store was ready for the day. Place change orders. Order supplies for the store. Manage safe and tills to ensure money was correct.
Assembly Line Worker
The Clorox Company-Fairburn, GA
October 2015 to November 2015
General warehouse work/Main Assembly line
Call Center Agent
Sykes Enterprises, Incorporated-Kingstree, SC
August 2015 to September 2015
Answered all customer's calls and used the correct programs to key In the customer's Information.
Hostess/Cashier
Smokey oak taproom-Florence, SC
February 2015 to May 2015
Professionally greeted, seated and placed all to-go orders for guests in a timely manner. Maintained cleanliness of front end of restaurant including wiping down menus, tables, chairs and setting up/cleaning hostess station. Monitored and assisted guests with any needs as necessary. Productively handle multiple tasks simultaneously
Head Cashier/Hostess
Buffalo Wild Wings-Florence, SC
February 2011 to October 2014
As Head Cashier, I efficiently maintained the traffic flow of the restaurant by promptly recording and managing all To-Go orders in a fast paced environment. Upheld and executed proper money-handling guidelines while receiving payments by cash, credit cards, or debits. As Hostess, created a positive atmosphere by smiling, greeting and providing a pleasant, friendly experience. Performed opening and nightly closing functions. Maintained clean and orderly front end/hostess areas and completed other general cleaning duties, such as mopping floors, emptying trash cans, and cleaning restrooms.
Education
GED
Poynor Adult Education Center - Florence, SC
Skills
• Deescalate situations in a professional manner
• Typing (4 years)
• Time management (10+ years)
• Use of various programs (Google, SMS, Zoom, Gmail, email, etc)
• High volume inbound calls (4 years)
• Proficient Microsoft Office Suite
• Trouble shoot General computer issues (internet connection, login, password reset, etc)
• Exceptional Customer Service
• Multitasking and Time Management
• Leadership
• Teamwork (10+ years)
• Self motivated (10+ years)
• Rpo systems
• Working with multiple systems
• Cash Handling
• Pos system
. Salesforce
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