Customer Service Delivery Driver
Resume:
Jesmel Nunez
Orlando, FL
***************@*****.***
Professional Summary
Authorized to work in the US for any employer
Work Experience
Uber Driver
Uber-Orlando, FL
October 2021 to Present
1. Safe Driving: Safely operating the vehicle and adhering to all traffic laws and regulations to guarantee a secure journey for passengers.
2. Customer Service: Providing a friendly and courteous experience to passengers, ensuring they feel comfortable and valued during the ride.
3. Route Planning: Selecting the most efficient routes to reach the destination in a timely manner, utilizing navigation tools to avoid traffic and delays.
4. Cleanliness and Maintenance: Keeping the vehicle clean and well-maintained to provide a pleasant and hygienic environment for passengers.
5. Communication: Effectively communicating with passengers regarding the ride, confirming pick-up locations, and addressing any concerns or inquiries they may have. Amazon Delivery Driver
Amazon DSP-Orlando, FL
March 2022 to June 2023
As an Amazon delivery driver, my primary responsibility is to ensure the timely and accurate delivery of packages to customers. This involves:
1. Loading and Unloading: Efficiently loading packages into the delivery vehicle, ensuring proper handling and securing for transit.
2. Route Planning: Planning the most efficient delivery route using provided technology, considering traffic, weather conditions, and package load.
3. Safe Driving: Safely operating the delivery vehicle, following traffic laws and Amazon's safety protocols to ensure the security of packages and the safety of myself and others on the road. 4. Customer Service: Providing excellent customer service by delivering packages with care, communicating professionally with customers, and addressing any delivery concerns. 5. Record Keeping: Maintaining accurate records of delivered packages, capturing proof of delivery, and reporting any undeliverable packages or issues.
6. Vehicle Maintenance: Conducting basic vehicle checks, reporting maintenance needs, and ensuring the delivery vehicle is in good working condition. Key Holder/Assistant Manager
Carbon-Altamonte Springs, FL
November 2021 to February 2022
1. Key Holder Duties:
• Safely and responsibly managing store keys and security codes.
• Opening and closing the store, including activating and deactivating alarms and security systems.
• Assisting with cash management, including safe handling and deposits. 1. Customer Service:
• Providing exceptional customer service by assisting customers with inquiries, purchases, and concerns.
• Resolving customer complaints and issues, aiming to enhance their shopping experience. 1. Team Support:
• Assisting the store manager in coordinating and delegating tasks to sales associates.
• Training new employees on store policies, procedures, and customer service expectations.
• Supporting employee scheduling and time management. 1. Inventory Management:
• Assisting with inventory control, monitoring stock levels, and conducting regular stock checks.
• Participating in inventory audits and ensuring accuracy in product counts and reporting discrepancies. 1. Visual Merchandising:
• Assisting in visual merchandising and maintaining store appearance to attract customers and drive sales.
1. Security and Safety:
• Monitoring the store for potential theft or security risks and taking appropriate actions to mitigate them.
• Adhering to safety protocols and ensuring all employees are aware of and follow safety guidelines. Safety and Security Officer
Homes for the Homeless-Bronx, NY
February 2020 to July 2020
• Assist residents within limits in processing issues and problem-solving.
• Monitor medication and consumption log in accordance to the medication policy of the program.
• Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs, behavior and service planning.
• Check for contraband in facility through general observation, room or package/purse searches per the search,contraband, and weapons protocols.
• Maintain visitor protocol and follow daily log procedures.
• Follow appropriate critical incident protocol and accompanying documentation
• Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports
• Maintain resident sign-in/out log as well as all other logbooks and records.
• Conduct periodic inspections of the facility and grounds through periodic rounds or CCTV monitoring to ensure security of facility.
• Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
• Perform other duties assigned.
Security Guard
MetroOne LPSG-New York, NY
September 2019 to February 2020
• Work in retail environments. Prevent shoplifter theft as well as theft from store employees.
• Monitor shopper and employees alike for unusual behavior.
• Identifying potential thieves or vandals among staff or patrons.
• Document theft or other security violations.
• Confront suspected shoplifters
• Work with law enforcement to arrest and prosecute suspected shoplifter and dishonest employees. Childcare Worker
Family Day Care-New York, NY
January 2017 to December 2019
• Maintain a safe play environment. Observe and monitor children's play activities.
• Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
• Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
• Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
• Sanitize toys and play equipment. Dress children and change diapers.
• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
• Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
• Instruct children in health and personal habits, such as eating, resting, and toilet habits.
• Organize and store toys and materials to ensure order in activity areas. Sales Associate
Walton Fashion-Bronx, NY
January 2016 to December 2017
• Negotiate prices or terms of sales or service agreements.
• Prepare and submit sales contracts for orders.
• Visit establishments to evaluate needs or to promote product or service sales.
• Maintain customer records, using automated systems.
• Answer customers' questions about products, prices, availability, or credit terms.
• Quote prices, credit terms, or other bid specifications. Education
High School Diploma
Crosby High School
Skills
• Great Communication Skills
• Child Development Knowledge
• Patience
• Positive Attitude
• Nurturing
• Responsible
• Fun-Loving
• Attentiveness
• Positive Language
• Time Management skills
• Calming Presence
• Goal-Oriented Focus
• Customer Service
• Excel
• Microsoft Word
• Organizational Skills
• Security
• Time Management
• Typing
• Receptionist
• Word
• Microsoft Office
• Communications
• Multilingual
• Google Docs
• Sales
• Customer Service (10+ years)
• Nannying Experience (5 years)
• Childcare
• Babysitting
• English
• Spanish
• Toddler Care
• Surveillance
• Early childhood education
• Computer skills
• Teaching
• Bilingual
• Delivery Driver Experience
• Writing Skills
• Merchandising
• Caregiving
• Communication skills
• Driving
• Heavy lifting
• Commercial driving
• Customer support (10+ years)
• Spanish
• Fluent
Certifications and Licenses
Guard Card
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