Accounts Payable Customer Service

DAWN DACUS

*********@*****.*** 614-***-**** Columbus, OH 43227

Personal Summary

Personable and dedicated Accounts Manager, Accounts Payables Receivables Manager, Customer Account Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

• Creative Problem Solving

• Customer Account Management

• Detail Oriented

• Verbal and Written Communication

• SAP experience

• Appfolio experience

• Accounts payable

• Payment processing

• Accounts receivable

Experience

Onyx Realty Reynoldsburg, OH

Accounts Payable Manager Part Time

12/2024 - Current

• Oversee full-cycle accounts payable, ensuring accurate processing and payment of community and company bills

• Manage vendor, insurance, and utility company relationships, resolving billing issues and payment concerns.

• Managing the accounts payable process, ensuring accuracy and timeliness of payments, and maintaining good relationships with vendors.

• Paying invoices, and recording all payments, research missing payments, misapplied payments.

• Tracking credits owed to the company.

• Responding to queries from suppliers, customers.

• APPFOILIO

NetJets Columbus, Ohio

Account Manager

01/2023 - 01/2025

• Coordinate domestic and international travel bookings for high-net-worth clients, including ground transportation, flight schedules, and accommodations.

• Serve as a trusted advisor on travel logistics, providing recommendations on trip planning, flight restrictions, and safety considerations.

• Proactively identify potential challenges in trip execution and collaborate across departments to resolve issues swiftly.

• Communicate flight schedules, changes, and details with clients, pilots, and crew, ensuring seamless travel experiences.

BMW FINANCIAL SERVICES

October 2016 through October 2021

BMW Financial Services NA Hilliard, OH

Accounts Payable/Receivables Specialist

01/2016 - 10/2021

• Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.

• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

• Posted revenues by verifying and entering transactions from lock box and local deposits.

• Posted and verified entries to logs, spreadsheets or reports to update department records and accounting system.

• SAP

BMW Financial Services NA Hilliard, OH

Insurance Total Loss Specialist

01/2009 - 1/2016

• Evaluated extent of damage and documented findings.

• Researched and verified insurance policy coverage.

• Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.

• Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.

• Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.

BMW Financial Services NA Hilliard, OH

Lease End Contract Specialist

01/2007 - 01/2009

• Monitored status of all active leases to prepare for renewals or vehicle turn ins at the end of leasing term.

• Settled customer/dealer conflicts using persuasive communication skills and expert knowledge of leasing agreements.

• Explained policies and procedures to lessee and enforced rules

• Formed and sustained strategic relationships with customers. BMW Financial Services NA Hilliard, OH

Financial Customer Care Rep

01/2006 - 01/2007

• Met and exceeded productivity targets by handling every interaction with top-notch customer service.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

• Addressed inquiries, resolved customer issues and managed customer relations.

• Uphold quality control policies and procedures to increase customer satisfaction.

Education And Training

Hondros College of Real Estate Westerville, OH

Real Estate License in Real Estate

12/2021

Groveport Madison High School Groveport, OH

Diploma

Certifications

• Licensed Notary Public, 2021

• Licensed Online Notary Public, 2022

Contact this candidate