Customer Service Desk
Resume:
Patricia Love
Indianapolis, Indiana 46250
317-***-**** (cell)
***************@*****.***
Experience
Private Caregiver Private Home, Indianapolis, IN, January 2023 - Present
Service Desk Associate
Home Depot, Nashville, TN, April 2021-May 2022
Responsible for providing effective customer service for all external customers by using excellent,in-depth knowledge of company products, programs as well as effectively communicating with internal and extended external team members. In addition to this, I worked the ESVS system modifying deliveries, returns,and order- up curbside service systems to process payments, refunds and pickups. Monitoring the status of the priority bin, restock and BOSS/SO RTV tabs to help assess next steps needed for each customer order or service gathering information to apply a refund or a charge. Instrumental in sales assistance to customers and promoting services offered. Inventory observation and condition of products were recorded in order to run appropriate reports for management. Other duties as assigned.
Back of Line Cook
Dairy Queen, August 2020 - January 2021
Responsible for prepping area, foods, and condiments for food distribution according to orders placed by customers. Also clean up and sanitation of the kitchen area including freezer and walk-in refrigerator; oftentimes either opening or closing kitchen for the day.
Front Desk Night Auditor
Hampton Inn by Hilton, January 2019 – February 2019
Responsible for a mix of duties in customer service and accounting. Night audit duties in customer service include handling the reservation process; welcoming guests and getting them checked into their rooms; responding to guests' requests; doing some light cleaning; and coordinating with other hotel workers to handle necessary end-of-day tasks. Accounting duties include taking payments, reconciling accounts, preparing bills and balancing the front desk's cash drawer.
Accounts Payable Representative
Solstice Sleep Products (formerly Jamison Bedding), Gallatin, TN, July ’15 – November ‘15
Responsible for processing invoices and issuing payments. Several related tasks are included in this function, i.e.,
● Review all invoices for appropriate documentation and approval prior to payment
● Sort and distribute incoming mail
● Create Purchase Orders, matching invoices, up to 100 plus line items
● Prioritize invoices according to cash discount potential and payment terms
● Respond to all vendor inquiries
● Reconcile vendor statements, research and correct discrepancies
● Assist in month end closing
● Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices ● Assist with other projects as needed
Billing Associate
Tri-Med Pharmacy Services, LLC (An Orion RX Company, Hendersonville, TN, February '11 - February '13
Responsible for maintaining daily billing functions, working with customers and maintaining the highest level of customer
service for a Long-Term Care Pharmacy which includes:
● Gathering, entering and maintaining patient demographic information.
● Serve as customer service liaison to Nursing Facility or Treatment Center regarding Billing and Accounting Services.
● Monitor all third-party claims processing and work rejected claims to facilitate payment.
● Maintain collection accounts up to 90 days and take required actions to ensure payment.
● Work closely with pharmacy dispensing to establish "best practice" to maintain accurate billing records.
● Utilizing problem-solving and conflict resolution skills to deal with unforeseen situations and attitudes.
● Develop trust and maintain confidentiality with customers.
Data Analyst
G.D. Barri & Associates - Tennessee Valley Authority, Nashville, TN, January '11 - February '11
Responsible for processing invoices for payment for the Residential Program Management Department using various company specific software programs, MS Excel and Access.
● Data entry of necessary information to maintain project management of several residential programs.
● Heavy customer contact with distributors, contracts and other outside corporations using MS Outlook and the telephone. ● Responsible for documenting processes and procedures related to the Data Analyst Position.
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Patricia Love
5408 West Wind Lane, Apt. 1A
317-***-**** (cell)
***************@*****.***
Medical Transcription
Kelly Services - Vanderbilt University Medical Clinic, Nashville, TN, August ’10 – October ‘10
● Accessioning cases that are received in the Hematopathology Laboratory.
● Responsible for transcribing diagnoses into proper formats and generating reports.
● Processing mail backs of materials received and verifying them for accuracy. Generated correspondence
using MS Word and updating reports, files, and databases using company-specific software and other
equipment.
● Phones, photocopying, filing, and special projects as assigned.
Leasing Compliance Assistant
Randstad Staffing - Dollar General Corporation, Goodlettsville, TN, December ’08 – February ‘09
● Assisting Lease Compliance Coordinators with troubleshooting lease agreements between Lessee and Lessor. ● Involved in heavy customer contact via phones and internet by serving as liaison between store/district managers, ● landlords/property management, and service personnel helping to solve disputes and determine appropriate responsibility and taking necessary steps to notify and rectify issues
● Generated correspondence using MS Word and updating reports, files, and databases using MS Access
and Excel; also doing research using Real Estate Management Software programs; and other
miscellaneous duties as assigned.
Trade Content Compliance Associate
Randstad Staffing - Nissan North America, Incorporated, Franklin, TN, September '06 - March '08
Assisting in the fluid operation of the Customs and Trade Administration Group by supporting the Compliance and Export
Operations areas by providing administrative support duties including, but not limited to
● Creating spreadsheets and entering pertinent information to help track shipments and costs relating to them.
● Database maintenance; expense tracking; inventory control, records retention and maintenance.
● HTS classification; Anti-dumping duty invoices and customs entry liquidation.
● Researching; faxing; filing; copying; and any other special duties as required.
Data Entry and Medical Transcriptionist
Oppenheimer Urologic Reference Laboratory, Nashville, TN, September '03 - February '05
● Responsible for customer service, not limited to answering telephones and directing calls, data entry of patient/client
● demographic information.
● Medical transcription of diagnoses for report generation, and special projects as assigned.
Document Imaging Specialist and Marketing Assistant
Durski Systems and Services, Hendersonville, TN, February '02 - April '03
● Responsible for document preparation, scanning of documents, and data entry of client demographic information.
● Performed quality control and troubleshooting. Including customer service not limited to answering telephones and directing calls. ● Assisted in marketing projects mass mailings and miscellaneous projects as assigned.
Front Office Clerk
Fairrow Dental Center, Nashville, TN, October ’01 – January ‘02
Responsible for the daily administrative functions for the Dentist, Dental Hygienist, and Dental Assistant by coordinating
and monitoring the daily workflow.
● Scheduling appointments and making all changes/cancellations.
● Generating correspondence related to business operations and supply ordering.
● File maintenance including creation of new patient records; insurance verification for coverage; and miscellaneous projects as assigned.
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Patricia Love
5408 West Wind Lane, Apt. 1A
46250
317-***-**** (cell)
***************@*****.***
Administrative Assistant
Amoco Oil Company, Chicago, IL June ’86 – September ’94
Provided daily administrative functions for the Information Technology Manager of Refining and Engineering Department,
including, but not limited to two supervisors and a combined staff of approximately 30+ Information Technology
professionals.
● Distributed and prepared routine correspondence and reports.
● Planned for travel including hotel and transportation, including processing expense reports.
● Created financial spreadsheets in Excel.
● Maintained departmental calendars for meetings and conferences.
● Responsible for personnel file maintenance.
● Heavily involved in client/customer contact exhibiting exceptional skills in customer service by responding to routine
questions, answering telephone lines and directing calls.
● Arranged for all meetings/seminars and training both on and off-site; including location, catering, special requests
audio/visual needs and other presentation needs.
● Maintained corporate office procedure manuals and Project Files.
● Ordered and maintained office supplies and forms.
● Ordered and maintained software and small computer hardware inventory; and centralized departmental technical manuals by creating a library and resource center.
● Assisted in corporate recruiting activities and summer intern programs; and coordinated public relations activities
and carried out special projects as assigned.
Education
In quest of Associate Degree (A.A.S. of Office Management Technology)
Volunteer State Community College, Gallatin, TN
Diploma in a 10-month Administrative Secretarial Program
Robert Morris University, Chicago, IL
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate