Call Center Customer Service
Resume:
Geraldine Robertson
Just Me Being Me
Memphis, TN 38112
***********@*****.***
I am seeking part time employment that meet my experience. Authorized to work in the US for any employer
Work Experience
Food Server
Compass Group Bon Appetit - Memphis, TN
January 2019 to Present
To serve students, replenish menu items as needed, keep area clean and utensils sanitized, call for needed items if not available to cook, rotate to other areas of the restaurant when needed, occasionally cook hamburgers, fillet chicken and grill items upon request and maintain do a temperature reading every hour on hot and cold foods
Processor
Simos@Nike Frayser changed to SMX@Nike - Memphis, TN May 2018 to Present
To process orders through computer verification and manually count, size and model number. Including scan ISB number, pack, seal and apply computer generated labels as boxes and totes come down pack line..
Aramark
RHODES COLLEGE - Memphis, TN
July 2018 to November 2018
Food service worker replenishing food, cleaning, sanitizing, mopping sills, wearing sanitized gloves, helping on the grill and fixing plates and greeting students. Warehouse Associate
GEODIS - Memphis, TN
January 2016 to November 2017
Pick and pack orders, make boxes, inventory, sanitation, count, label and distribute, verify, RF scanner usages, load and unload
Call Center Representative
Conduit Global/Verizon Call Center - Memphis, TN
February 2014 to November 2015
Answer calls from customers concerning bills, technical issues, phone operation, sales and promotions, provide knowledge of phones usages and warranty
Warehouse Associate
SMX StaffManagement at Jabil - Memphis, TN
January 2012 to January 2014
Count and sort merchandise, resolve technical issues with cable boxes, label, distribute, usage of pallet jack
Owner/Self Employed
Gerri's Babysitting - Memphis, TN
May 2001 to April 2007
Take care of infants and toddlers, change diapers, feed, clothe, balance accounts and budget, support emotional support social development, mentor
Provide a safe and sanitized environment
Education
Certificate in Medical Office Professional
Concorde Career College-Memphis - Memphis, TN
January 2008 to October 2008
Associate Degree in Human Services in Human Services Southwest Tennessee Community College - Memphis, TN July 1999 to December 2000
Certificate in Drug Counseling in Drug Counseling
Southwest Tennessee Community College - Memphis, TN June 1999 to December 2000
Skills
• Microsoft Office, PowerPoint Access, vocabulary, math, keyboard and data entry, customer service, phone etiquette,, (10+ years)
• Data Entry, filing, intake and assessment, receptionist, information technology, accounting, teaching, mentoring, childcare, food prep, hostessing, (10+ years)
• Sterile Processing
• Operation
• Customer Service
• Invoice
• Data Entry
• Call Center
• CSR
• Customer Care
• Customer Support
• RF Scanner
• Pallet Jack
• Tax Experience
• Medical Office Experience
• Order Picker
• Toddler Care
• Childcare
• Infant Care
• Proofreading
• Babysitting
• Vital Signs
Links
http://www.lnkindeed.com
Certifications and Licenses
Medical Assistant
January 2007 to October 2007
Medical Office Assistant
Assessments
Building relationships for childcare providers — Completed January 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Completed
Call center customer service — Familiar
September 2019
Applying customer service skills in a call center setting. Full results: Familiar
Work style: Reliability — Expert
November 2019
Tendency to be dependable and come to work
Full results: Expert
Basic computer skills — Completed
January 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Verbal communication — Completed
November 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Completed
Customer focus & orientation — Completed
June 2021
Responding to customer situations with sensitivity Full results: Completed
Customer service fit — Proficient
October 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Cashier skills — Completed
December 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed
Proofreading — Completed
May 2019
Proofreading written texts.
Full results: Completed
Early childhood development — Familiar
September 2019
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a senior citizen looking for ways to supplement my income in a professional atmosphere. I have been in the customer service arena for over 30 years and am a reliable and conscientious employee. I have certifications in Drug Counseling and Medical Office Professional which allowed me to become skilled at assessment and development of individual plans for individuals. I have 7 years as a USPS in mail service, 5 years at IRS as Tax Preparer/Mailroom Clerk and 5 years at DHS which perfected my development of networking and organizations for certain needs of individuals.
My skills have.been mastered over 45 years of experience in many areas of my career path. With my skill sets, education and experience, I would be a valuable asset to your company Sincerely,
Miss Geraldine Robertson
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