Account Executive
Resume:
JUSTIN ENRIQUEZ
Hard-working, results-driven business professional with a strong foundation in
management, performance coaching, customer service, and B2B sales. Skilled in marketing and overall operations of for-profit businesses. 1 May St
Westfield, MA
*************@*****.***
Work Experience
FEDEX SERVICES — Account Executive
MATTRESS FIRM — General Store Manager
COMCAST — Business Account Executive
VERIZON WIRELESS — Solution/ Assistant Manager
2021 — Current,
Develops new business by identifying potential new customers, background research, discussing the customer's supply chain, analyzing customer needs, & developing & implementing solutions. Fosters an outstanding customer relationship by providing regular business reviews, developing solutions, exhibiting outstanding communication skills, and learning the customer's business needs and development. Build and maintain a robust and accurate pipeline of business at established standards inside of the FXO customer relationship management
(CRM) tool
2020 — 2021, Hadley, MA
Ensure high levels of customers satisfaction through excellent service. Meet sales goals by training, motivating, mentoring and providing feedback to sales staff, as well as my own personal sales numbers. Develop business strategies to raise our customers' possibilities, expand store traffic and optimize profitability. Provide technical and product knowledge information to associates and customers, serve as subject matter expert 2019 — 2021,
Successfully sold Comcast Internet, Data, Video and Voice services to small and mid-size businesses. Maintained a strong focus on advanced communications solutions. Kept awareness of competitive landscape and emerging technologies. Have thorough understanding of Operating Principals and provide exceptional customer experience. Developed partnerships with business and professionals to enhance awareness of Comcast and services. Maintained quality sales records, preparation of sales, activity reports, and call logs of all efforts 2015 — 2019, Hadley, MA
Built relationships on all levels in order to drive positive results with new and existing business. Lead sales team by inspecting and coaching to specific behaviors and customer interactions. Gained experience in issue resolution in multiple areas including de-escalation and crisis management. Successfully managed team to achieve Gold Status of customer service excellence 3X. Established personal goals that meet with company standards & devise a strategy to meet those goals
VERIZON WIRELESS — Solution Specialist/ Key Holder AMERICAN INCOME LIFE — Supervising Agent / B2B Sales Management Education
Westfield State University — Bachelor of Art in Liberal Studies Skills
2014 — 2015, West Springfield, MA
Focused on providing an excellent customer experience. Meet or surpassed baseline targets on a monthly basis in new activations, customer experience, & accessories; 4 ACES Winner (October2014-January 2015) and Hunter Club (November 2014)
2013 — 2014, Westfield, MA
Expressed to consumers the value of products and services that the company offered Outbound calling & customer visits through being Licensed to produce life insurance in the state of Massachusetts. Generated new business through prospecting, networking, leads and referrals. Guided & educated clients into a comfortable life insurance program to help their family's needs
May 2013
Concentrations: Communications, Business & Ethnic and Gender Studies Technical Skills — Proficient in Microsoft Office, WordPress, and social media platforms such as Facebook, Twitter, and LinkedIn
Leadership — Strong leadership skills
Communication — Effective and timely communication with superiors, customers, and coworkers Organization — Exceptional attention to detail, and time management skills Performance — Ability to multitask, meet deadlines, and achieve quotas Interpersonal — Excellent interpersonal skills and ability to work successfully with diverse populations
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