Support Specialist It

IT Systems Support Specialist

Motivated and customer-focused IT Support Specialist seeking a challenging opportunity to leverage skills in technical support, customer service, and network maintenance to contribute to organizational growth and advance my professional development. Career Objective

TODD REESE

343 Cedar Knoll Circle Pineville, NC, 28134

803-***-**** *********@*****.***

Techincal Skills

Azure Cloud Administration: Over 3 years of experience managing Azure environments, specializing in compute, storage, and cloud readiness planning, with expertise in converged infrastructure.

Networking & Cross-Platform Systems: Knowledge of TCP/IP, DHCP, DNS, and Windows Server, with proficiency in Linux, Apple, and Android systems. Automation Expertise: Skilled in PowerShell and Terraform for streamlining tasks and efficiently managing infrastructure.

IT Support & Administration: Extensive experience managing Active Directory, Office 365, SCCM, DFS, and FTP to ensure reliable system performance and end-user satisfaction. Technical Problem-Solving & Collaboration: Proven success in supporting platform improvements, implementing innovative technical solutions, and contributing to IT projects under tight deadlines.

Comprehensive Technical Support: Delivered full-cycle support by triaging, resolving, documenting, and escalating service desk tickets, ensuring operational efficiency and minimal downtime. System & Account Administration: Managed and maintained Active Directory, Azure, Exchange Mailboxes, and Microsoft Office 365 accounts to ensure secure and efficient system operations. Hardware Deployment & Maintenance: Configured, deployed, and troubleshot laptops, desktops, printers, and network connectivity to optimize employee productivity and reduce disruptions. Asset Management & VOIP Systems: Monitored, installed, and maintained IT equipment, VOIP deployments, and inventory documentation to uphold compliance and organizational standards. Project Participation: Contributed to IT system upgrades and implementations, enhancing infrastructure reliability and driving efficient project execution. 2022 – Present

Avance Care —

Charlotte, NC

Work

Experience

IT System Support Engineer

End User Computer Analyst

Technical Support & Troubleshooting: Delivered first-level help desk and field service support for networks, devices, printers, phone systems, VPNs, and client software, ensuring timely issue resolution. Device Lifecycle Management: Imaged, deployed, and maintained client devices, including performing software upgrades, patches, and hardware replacements to maximize device performance. Office 365 Administration: Set up and managed Office 365 accounts, ensuring seamless access to productivity tools for new and existing employees. System Upgrades & Configurations: Assisted in transitioning end users and departments to Windows 10, performed hardware/software installations, and configured core business applications like Outlook, Word, and Excel.

Knowledge Base Development: Documented solutions and lessons learned to create a knowledge base, enhancing future troubleshooting efficiency and team productivity. 2020 -2022

Novant-Health,

Matthews NC

2020 Cisco Certified Entry Networking Technician

2022 Google IT Support Professional Certification

Certifications

Field Technician

Provide in-person device setup and tech support for customers smartphones, tablets and/or other consumer electronics

Resolve operational issues on customers devices, other equipment, and connectivity while offering education and device optimization suggestions

Meet with customers face-to-face at the customer's home location Learn details of Smart Home Support and gain an understanding of each customer's technology in order to suggest protection/tech support solutions based on their needs. 2019 - 2020

Asurion

Education 2016

Rowan-Cabarrus

Community College

2006 - 2012

University of South

Carolina

2016 - 2020

Novant-Health,

Matthews NC

Surgical Assistant Technician

Minor tech support with install, configure, upgrade, troubleshoot computer equipment Assists the surgical team by performing direct and indirect patient care duties Makes recommendations for increasing and decreasing PAR levels, and deletion of items Ensures that supplies are handled, stored, and maintained in a secure environment Responsible for operation of patient positioning equipment Handles technical equipment and monitoring supplies

-Cisco Networking Academy

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