Customer Care Inventory Management

COREY HOEFLING

Carlstadt, NJ 201-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Veteran logistics and operations leader with 16+ years of experience in road logistics, freight transportation, production operations, and customer care. Proven ability to lead national logistics strategies, manage carrier relationships, ensure DOT compliance, and deliver on-time freight across multiple industries. Adept at inventory management, client retention, and continuous improvement through KPI monitoring, process optimization, and TMS system integration. A mission-driven, hybrid- capable team leader committed to operational excellence. PROFESSIONAL EXPERIENCE

Director of Operations Production Leader Logistics Manager Hera Solutions – New Jersey July 2024 – Present

Lead road logistics, transportation planning, and freight operations across production and customer care. Develop national logistics strategy and oversee inventory management, vendor negotiation, and cross-functional collaboration. Supervise a hybrid team in customer care and logistics, tracking KPI metrics to ensure client satisfaction and retention. Introduced process optimization improvements that enhanced on-time delivery by 20%. Implemented TMS systems and aligned operational excellence initiatives with corporate objectives.

Extraction Technician – Hydrocarbon and Post-Processing Hera Solutions – New Jersey March 2023 – July 2024 Operated ETS extraction units, following SOPs for safe freight handling, batch tracking, and compliance. Monitored product quality and ensured traceability using METRC and Distru systems. Collaborated cross-functionally with lab and logistics teams to meet national distribution requirements and inventory control. Assisted with continuous improvement through feedback and SOP refinement, improving throughput and customer satisfaction metrics.

Union Foreman High-Rise Concrete Construction

Various Union Projects – NY/NJ Metro Area November 2019 – March 2023 Directed hybrid teams across multiple job sites, managing material transportation, freight logistics, and workforce schedules. Ensured DOT and OSHA compliance, aligned team output with project milestones, and maintained a zero-incident safety record. Implemented process improvements and conflict resolution strategies to improve labor efficiency. Fostered operational excellence in a fast-paced construction environment.

CDL Class A Triaxle Dump Truck Driver

Independent Operator – Tri-State Area November 2017 – November 2019 Managed freight operations for construction materials, ensuring regulatory compliance and safe delivery practices across public highways and urban sites. Conducted pre-trip inspections, adhered to DOT transportation protocols, and utilized route optimization for efficient delivery schedules. Maintained accurate documentation for regulatory and inventory management purposes. Aircraft Maintenance Technician

AMMROC United Arab Emirates December 2015 – May 2016 Alsalam Aircraft Co. Saudi Arabia May 2016 – November 2017 Performed maintenance on commercial and private aircraft, adhering to regulations and safety standards. Conducted diagnostics on aircraft systems, improving repair efficiency. Implemented preventive maintenance schedules to reduce unplanned downtime. Troubleshot and repaired aircraft systems and components with a high first-time resolution rate. Aircraft Structural Maintenance Craftsman (E-5)

United States Air Force – Global January 2007 – January 2015 Led structural repair teams to ensure aircraft readiness and mission capability. Oversaw maintenance workflows, documented inspections, and implemented quality control measures. Developed team leadership skills while executing mission-critical logistics and structural operations. Adhered to military safety and operational excellence standards under pressure. Trained in logistics operations and compliance strategies applicable to national freight transportation planning. EDUCATION & CERTIFICATIONS

Associate of Applied Science – Aviation Maintenance Technology Community College of the Air Force

Currently enrolled: Bachelor of Arts in Government (Public Administration Emphasis) Grand Canyon University – Expected Graduation 2027 Certifications: OSHA 30-Hour Safety NJCRC Agent Badge CDL Class A License (2017–2023) TECHNICAL SKILLS

Logistics Strategy Freight Coordination KPI Monitoring Inventory Management Carrier Relations Customer Care Vendor Management Compliance (DOT, OSHA) Production Scheduling Client Retention Process Optimization

LEADERSHIP AND VOLUNTEERING

Exalted Ruler for Elks – Nationally recognized lodge CEO equivalent, managing operations, budgets, and fundraising initiatives; earned All-American honors. Coordinated public events including Oktoberfest in partnership with Rutherford Chamber of Commerce.

Lieutenant, Volunteer Firefighter – Over 10 years of experience across 7 departments including Blackwater-certified rescue diver and swift water rescue specialist. Currently serving as Rescue Lieutenant with Carlstadt Fire Department; credited with two CPR life-saves. Northeast District Chair – Elks Soccer Chute Fundraiser – Coordinated 9 district fundraising competitions with culminating charity event, raising funds for local causes.