Senior Director Vice President

ERNEST LITTLE

**** ****** ******, *****, ** ***** 469-***-**** *********@*******.***

LinkedIn: Https://www.linkedin.com/in/ernest-little-ms-548481

SENIOR DIRECTOR / VICE PRESIDENT ENTERPRISE TRANSFORMATION, CYBERSECURITY & TECHNOLOGY STRATEGY

Accomplished technology executive with 21+ years of success delivering enterprise IT transformation, infrastructure modernization, and cybersecurity governance for global organizations. Expertise in leading cross-functional teams, managing multi-million-dollar portfolios, and integrating secure, scalable technologies across public and private sectors. Proven track record in reducing operational risk, driving cost efficiencies, and advancing digital and data strategy through structured governance, cloud innovation, and agile delivery models.

CORE COMPETENCIES

Strategic IT Planning & Execution

Cybersecurity & Risk Management

Infrastructure & Cloud Management

Data Strategy & Governance

IT Budgeting & Cost Control

Program & Portfolio Management

PMO Leadership & Delivery

Enterprise SaaS (Salesforce, Workday, SAP, MS Dynamics)

Digital Transformation

Network Security Monitoring

Web Vulnerability Scanning

Encryption & Firewalls

Antivirus & MDR Services

Resource & Capacity Planning

Executive Dashboards

Change Management

Vendor/RFP/SOW creation and Oversight

Global Team Leadership

MDM – HANA S/4 Upgraded and Migrations

Data Center Monitoring Tools

Lift and Shift (On Prem to Cloud)

PROFESSIONAL EXPERIENCE

Oklahoma Office of Management and Enterprise Services (OMES)

Head/Senior Director, Enterprise Program Management Office

May 2024 – Dec 2024

Led a $46M statewide shared service IT portfolio responsible for delivery, transformation, and modernization across 100+ agencies.

Directed statewide IT budget allocation, ensuring strategic alignment and fiscal accountability.

Instituted enterprise-wide AI automation in ServiceNow, improving intake/triage efficiency by 88%.

Modernized networks and cloud infrastructure, including server consolidation and Azure migration.

Created SOPs, documentation standards, and change management frameworks to drive governance.

Mentored 38-member cross-functional delivery team; served as C-suite advisor on tech strategy.

Designed and operationalized incident response and cybersecurity policies aligned with NIST and FedRAMP.

Led statewide threat detection and resolution, integrating MDR services, firewalls, antivirus, and packet sniffers.

Established data governance and reporting frameworks, enabling real-time KPI visibility via Power BI/Tableau.

Deployed tactical SWAT team and launched war room operations to coordinate real-time response when threats were detected.

Tata Consultancy Services (TCS)

Director, Managed Services Portfolio

Apr 2022 – May 2024

Managed global delivery across 105+ team members, delivering $200M+ in cost savings via vendor and service optimization.

Strengthened infrastructure performance across cloud environments through downtime reduction and proactive monitoring.

Elevated compliance posture through HIPAA, SOX, and ISO-aligned security audits and risk assessments.

Integrated MDR, wireless defense tools, encryption, and vulnerability scanning into client security strategies.

Drove portfolio growth through RFP strategy, account expansion, and SOW execution.

Championed PMO maturity using dashboards, forecasting, and performance analytics.

Established digital asset protection frameworks ensuring data confidentiality, integrity, and availability.

Tata Consultancy Services (TCS)

Program Director (Contract) – SAP S/4HANA MDM Transformation

Apr 2022 –Dec 2023

Client: Georgia-Pacific

Directed Georgia-Pacific’s enterprise MDM workstream as part of a global SAP S/4HANA upgrade. Oversaw data remediation, governance, and cross-functional delivery across Change Management, Testing, and Deployment.

Led strategy and execution for master data migration, cleansing, and quality improvement across material, vendor, and customer domains.

Established MDM governance and standards to reduce duplicates and improve data quality by 40%.

Coordinated multiple workstreams, ensuring timeline, budget, and executive reporting alignment.

Delivered integrated reporting dashboards and status tracking for C-level visibility.

Managed program risk, vendor performance, and stakeholder engagement to support on-time go-live.

Mitel

Senior Director, Strategy Execution & SaaS Optimization (Office of CIO)

Aug 2018 – Mar 2022

Oversaw SaaS product development and GTM lifecycle execution, aligning platform capabilities with business growth.

Delivered 86% sales cycle reduction via CPQ and quote-to-cash automation.

Created KPI dashboards to track partner/customer performance, CSAT, revenue, and product NPI.

Executed roadmap forecasting and scenario-based budgeting for product release cycles.

Activated cybersecurity war room to manage threat response, system containment, and service restoration.

Integrated encryption, security system, and antivirus technologies across the SaaS platform.

Established protocols for secure digital asset management.

Fiserv (First Data)

Senior Program Director, IT Strategy & Delivery

Jul 2017 – Aug 2018

Led modernization across global banking infrastructure; reduced fraud risk by 30% via AI-powered detection.

Implemented strategic IT delivery models that lowered operational risks and increased digital security.

Scaled compliance efforts through optimized resource utilization frameworks.

Sally Beauty

Director, Digital Transformation & CRM Strategy

Jan 2016 – Jun 2017

Increased customer retention by 22% through CRM transformation and analytics-driven strategies.

Directed omni-channel roadmap execution and customer loyalty program enhancements.

Tech Mahindra

Director, PMO and Delivery (On and Offshore)

Jan 2014 – Jan 2016

Managed $30M+ IT delivery portfolio; led a 75+ member team supporting telecom operations.

Streamlined intake, prioritization, and automation to improve delivery cycle times.

Directed global capacity planning and PMO governance frameworks.

Established relationships with senior leadership to grow accounts with additional projects outside the scope of the PMO.

EDUCATION & CERTIFICATIONS

MS, Operations Management – Southern Nazarene University

BS, Electrical Engineering Technology – Cameron University

Certifications:

PMP ITIL 4 Specialist (In Progress) Lean Six Sigma Green Belt (Training Complete)

Platforms & Tools:

ServiceNow Salesforce Workday SAP S/4HANA Microsoft 365 Dynamics Tableau Power BI Jira Smartsheet MS Project

Contact this candidate