Technical Support Customer Service
Resume:
Kelley
Jenkins
*********@*****.***
Covington, GA, USA, 30016
English Native
Skilled at leveraging strong communication and
problem-solving abilities to deliver exceptional
support and strengthen customer relationships.
Proficient in managing high-volume inquiries while maintaining a positive attitude and ensuring timely responses.
Passionate about continuous improvement and
leveraging feedback to enhance service processes and drive customer loyalty.
CUSTOMER SERVICE
REPRESENTATIVE
Apr 2020 - May 2025
Spectrum
Responded to customer requests for products, services, and company information. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Reduced process inconsistencies and effectively trained team members on best practices and protocols. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
TECHNICAL SUPPORT
REPRESENTATIVE/SUPERVISOR
Mar 2021 - Aug 2024
Conduent
Managed high levels of call flow and responded to technical support needs. Used ticketing systems to manage and process support actions and requests. Removed malware, ransomware, and other threats from laptops and desktop systems. Created user accounts and assigned permissions. Configured and tested new software and hardware. TECHNICAL SUPPORT
REPRESENTATIVE
Aug 2015 - Jan 2021
Kelly Services
Managed high levels of call flow and responded to technical support needs. Diagnosed and troubleshot hardware, software and network issues. Researched and identified solutions to technical problems. Responded to customer inquiries and provided technical assistance over phone and in person. In Home Child Care
CEO IN HOME CHILD CARE Mar 2010 - 2015
Kids First Child Care Seabrook NJ
Supported young children through development of life skills such as taking turns, resolving conflict, and expressing emotions appropriately. Prepared nutritious meals and snacks for children to maintain balanced diets. Administered prescribed medications in accordance with written instructions. Transported children to and from play activities safely. PSYCHOLOGY - Present
Atlantic Cape Community College Mays Landing NJ
HIGH SCHOOL DIPLOMA - Jun 2010
Cornerstone Christian Academy Townsand Ga
S K I L L S
Scheduling
Complaint resolution
Account updating
Professional telephone demeanor
Conflict resolution
Customer service
Customer relationship
management (CRM)
Customer education
Building rapport
Dynamic professional with a proven
track record in customer service and
technical support, notably at
Conduent. Excelled in complaint
resolution and CRM, enhancing
customer satisfaction and
streamlining operations.
Skilled in both conflict resolution
and system diagnostics,
demonstrating a unique blend of
technical and interpersonal abilities.
L A N G U A G E S
E X P E R I E N C E
Dynamic and results-driven CEO with over 15 years of experience in the in-home child care industry.
Proven track record of enhancing operational efficiency and driving growth in competitive markets.
Strong leadership skills with a focus on fostering team collaboration and professional development.
E D U C A T I O N
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