Customer Service Data Entry
Resume:
Highly-motivated employee with
desire to take on new challenges.
Strong work ethic, adaptability, and
exceptional interpersonal skills.
Adept at working effectively
unsupervised and quickly mastering
new skills multitasking, and time
management abilities. Devoted to
giving every customer a positive
and memorable experience.
Data Collection
Account updating
Product Knowledge
Inbound and Outbound Calling
Data Entry
Call Management
Active Listening
Customer Service
Payment Processing
Problem-solving abilities
Researching
Customer Relations
Order Processing
Typing proficiency
Staff Training
Business development
understanding
Microsoft Office Suite
Adaptive team player
Quality Control
Store maintenance
Call Center Operations
UnitedHealth Group
Customer Service Representative Salt Lake City,
UT 09/2022 to Current
Answered customer inquiries and provided accurate
information regarding products and services.
Resolved customer complaints promptly and efficiently. Developed positive relationships with customers
through friendly interactions.
Provided accurate information about products and
services to customers.
Maintained a high level of professionalism when dealing with difficult customers.
Resolved complex problems by working with other
departments to provide solutions that meet customer needs.
Informed customers about billing procedures, processed payments, and provided payment option setup
assistance.
Five Guys Burger And Fries
Shift Manager Las Colinas, TX 02/2019 to 09/2022 Oversaw the training of new employees on customer
service, product knowledge, and cash handling
techniques.
Resolved conflicts between employees or customers in a professional manner.
Processed weekly payroll information using appropriate software applications.
Monitored store operations to ensure compliance with company policies and procedures.
Ensured compliance with food safety regulations and quality standards.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Karmesa
Allen
***************@*****.***
Dallas, TX 75216
Summary
Skills
Experience
KA
Quality Assurance Controls
Follow-up skills
Proofreading
Computer Proficiency
High-energy attitude
Microsoft Office expertise
Microsoft PowerPoint
Documentation
Critical Thinking
Prioritization
Administrative Support
High School Diploma
South Oak Cliff High School
Dallas, TX,
05/2006
Some College (No Degree)
Bryant University
Smithfield, RI,
Business Administration And
Management
Provided coaching and guidance to team members when necessary to improve performance.
Responded quickly and effectively to emergency
situations as they arose.
Trained new employees on company policies,
procedures, and job responsibilities.
Managed the scheduling of staff shifts to ensure
adequate coverage at all times.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Helped employees accomplish tasks during peak
periods.
Delegated tasks to multiple employees while
maintaining efficient workplace.
FedEx:Ground
Package Handler Part-time Hutchins, TX 05/2020
to 07/2022
Inspected packages for damages or defects and
recorded any issues found.
Organized packages according to type, size,
destination, and other specifications.
Ensured compliance with postal regulations regarding hazardous materials handling.
Maintained a clean work environment by removing
debris from the loading dock area.
Utilized computer systems for tracking orders, printing labels, and preparing reports.
Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Labeled parcels accurately according to company
guidelines.
Picked products using RF scanner to fill orders.
Resolved conveyor system issues by clearing jams and blockages.
Sorted packages to appropriate slide, line or belt for final distribution.
Scanned and sorted packages according to destinations and service type using handheld scanner.
Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
Family Dollar
Assistant Manager Duncanville, TX 03/2018 to
11/2020
Maintained accurate records of sales transactions using Education and
Training
point-of-sale systems.
Ensured compliance with safety regulations and
company policies.
Managed customer service inquiries and complaints in a timely manner.
Organized training sessions for new hires to familiarize them with the workplace environment.
Supervised daily operations including scheduling shifts, assigning duties.
Collaborated with management on developing strategic plans for achieving business goals.
Delegated work to staff, setting priorities and goals. McDonald's Restaurant
Shift Leader Dallas, TX 06/2005 to 01/2018
Enforced safety guidelines among staff members in
order to prevent accidents or injuries from occurring on the premises.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Scheduled team members for shifts based on business needs and customer demand.
Adhered to all health code regulations while preparing food items for customers.
Monitored employee performance and provided
feedback for improvement.
Analyzed sales data to identify trends and areas for improvement.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Inspected food preparation areas to ensure proper
sanitation standards were met at all times.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank
deposit statements.
Assisted general manager with operations game plan and company initiatives implementation.
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