Administrative Coordinator Team Leader

M I C H E L L E D. J O N E S

Cell: 832-***-****

E-mail: *************@*****.***

Highly accomplished Supervisor/Manager/Coordinator professional with extensive experience creating policy/procedures to maximize market potential through efficient tactical execution. Adept at translating business and team needs into actionable plans to meet and surpass business objectives. Motivational communicator and team leader; can convey complex concepts to audiences harmonizing gaps between business and patient populations.

Integris Comprehensive Breast Center, Oklahoma City, OK Administrative Coordinator (April 2022-June 2025)

Office Coordinator (May 2021-April 2022)

● Schedule patient appointments into the patient scheduling system, verify/confirm patient information.

● Contact third party payers for benefit and pre-certification information and enters the information into the billing system.

● Register patients into the INTEGRIS Health patient registration system with a minimum of 98% accuracy while obtaining all required signatures for admission.

● Collect checks and cash for co-pays and deductibles.

● Perform financial counseling to patient/family as it pertains to benefits and hospitalizations and explains the billing system.

● Verify the procedure schedule on an ongoing/daily basis. Kohl's, Oklahoma City, OK (November 2017- March 2021) Apparel Area Supervisor (July 2018) Customer Service Associate (November 2017 – July 2018) Cashier, Customer Service Representative, Sales Associate, and Merchandise unloader.

● Ensure customers are rendered for the merchandise they purchase.

● Assist customer with returns of merchandise, on-line pickup, and on-line ordering.

● Answer store phone to direct callers to appropriate department for assistance.

● Assist customers with locating merchandise, price inquiry, and shopping needs.

● Recover stores departments to ensure merchandise is properly presented for daily operations.

● Unload truck merchandise.

• Merchandise freight within proper departments while ensuring accurate price points for sales. Goodwill Houston, Houston, TX (February 2015-July 2017) Youth Counselor

● Assist youth with Education Services, Support Services, and Career Exploration and Placement.

● Maintain a caseload of youth and young adults participating in the Right Turn/Face Forward Program.

• Outreach for recruitment of participants, school options, and employment vendors.

● Assist with the coordination of Job placement events for the youth.

● Ensure that all youth and young adults’ files are properly maintained in Brown folder and with ECM system.

● Maintain contact with youth and young adults throughout the program.

● Assist youth and young adults with development and implementation of their goals and aspirations.

Knowles – Temenos Place Apartments, Houston, TX (September 2009-May 2014) Property Manager

• Manage a Single Residency Occupancy Apartment Complex for the Houston homeless community (i.e., elderly, mentally challenged, and physically challenged)

• Create and maintain policy and procedures related to the pre-application, applications, and occupancy of residents.

• Complete application process for eligible residents timely and according to applicable rules and regulations set by Housing Urban Development (HUD)(approve or deny)

• Maintain Rental Payments, Bookkeeping, Deposits, Contractor’s payments, and purchases for units.

• Assist in annual inspections of all apartments in regard to Housing Quality Standards to ensure the proper maintenance of each unit.

• Advise the Executive Director of all issues relating to the management of the apartment community and provide input in the formulation of plans and procedures to deal with these concerns.

• Manage Case Manager, Residents Assistants, and Maintenance staff to ensure they are aware of any and all new requirements.

• Respond accordingly to matters or situations that may occur after normal operating hours; contact any and all relative persons needed to resolve the matter. EDUCATION: OKLAHOMA STATE UNIVERSITY, Stillwater, Ok Bachelor of Science of Business Administration Management and Marketing, December 2001 TECHINAL SKILLS: Microsoft Word-Advanced, Excel-Intermediate/Advanced, Access-Intermediate, Power Point-Intermediate, Internet Explorer-Advanced, and Microsoft Outlook-Advanced

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