Susan M. Fonceca
Marana, AZ 85658
Phone: 925-***-****
email: ************************@*******.***
SUMMARY
An administrative specialist who possesses strong skills in the most popular computer application programs. A highly dependable, efficient, analytical team worker who can prioritize workload and meet deadlines. Excellent people and customer relation skills. ACCOMPLISHMENTS
Computer Experience:
• Microsoft - Outlook
• Microsoft - Teams
• Word (Intermediate Level)
• Excel (Intermediate Level
• Goggle Sheets
• Salesforce
• Zoom
• Adobe Acrobat
• Asana (task program)
Administrative Support
• Maintain personnel records
• Scheduling meetings
• Compose letters, proposals, procedures and invoices
• Filing and answering phones
• Data entry and filtering and sorting (Excel and Salesforce)
• Typing skills average 65 wpm with 98 percent accuracy PROFESSIONAL EXPERIENCE
Sam Levitz Furniture Company (accounts payable), Tucson, AZ August 2022 – July 2024 REMOTE
• Coding vendor invoices and keying into system
• Process incoming mail
• Processing bill of ladings and packing slips
• Coding credit memos and keying into system
• Keying in deposits (receivables)
• Identifying pricing and cost errors on vendor invoices
• Attending Zoom meetings with accounting team
• Set up vendor (expenses) in Asana for monthly tracking and posting AmerisourceBergen, Chesterbrook, PA (temp assignment: ASK Consulting) December 2021 – April 2022 REMOTE
• Customer account setup and maintenance; this includes reviewing, correcting and data entry from assigned queues in Salesforce
Silverado Investments, Tucson, AZ
June 2021 – October 2021
• Filing
• Data Entry; updating renter info. in trackers (Excel)
• Post payments in Quickbooks
• Post rental properties on Zillow
• Make bank deposits
• Process paperwork for new employees
Executive Pest Control, Tucson, AZ
June 2020 – March 2021
• Answer phones
• Posting customer payments
• Data Entry; updating customer information using SFCS (CRM)
• Researching Pima County Website for up-to-date property owner information
• Creating and printing customer termite renewal letters
• Creating customer past due statements for mailing and emailing
• Organizing hard copy and email filing system for the office Henkel Corp., Bay Point, CA (temp assignment: On Board Staffing) March 2019 – August 2019
• Scanning certificates for out-going product
• Filing product description documents
• Data entry of outgoing product using SAP
Cerus Corp. (Tech Svcs. Dept), Concord, CA
April 2018 – February 2019
• Upload documents to Program website (Groupsite)
• Maintain field service reports. This includes collecting, reviewing, correcting, scanning and filing, data entry from field service engineer report to the proper account in Salesforce.
• Update Excel spreadsheet with current preventative maintenance schedule dates and field service engineer name
• Update Outlook Calendar with scheduled preventative maintenance and installation dates
• Create, distribute and file customer facing certificates based on the data from field service reports
• Review and maintain specialty tooling calibration including; incoming and outgoing documentation checks including scanning and filing of calibration data, scheduling, coordinating, shipping and receiving tools for external calibration, coordinating tooling distribution within the tech services group and contractors
Awards/Certifications
Voted Employee of the Month (March 2016, Express Employment Professionals) Education
Armstrong Business College – Secretarial courses and general education courses