Patient/Scheduling Coordinator
Resume:
Lucianne Lee
New Albany, IN *****
********.***@*****.***
Professional Summary
Resourceful patient coordinator-receptionist with 27 years of experience in managing front desk operations, scheduling appointments, and ensuring patient confidentiality. Proficient in insurance verification, medical records, and EMR systems. Skilled in providing exceptional customer service and resolving issues effectively.
Authorized to work in the US for any employer
Work Experience
Receptionist/Patient Coordinator
VisionFirst-Jeffersonville, IN
May 2015 to December 2024
• Managed the front desk by greeting patients in a warm and friendly manner, checking them in/out, collecting payments, etc
• Maintained friendly, family-like atmosphere within the office generating consistently high reviews from patients, capturing new patients and retaining existing patients
• Scheduled appointments appropriately helping to maintain good patient flow and patient satisfaction
• Maintained confidentiality of patient information in compliance with HIPAA regulations
• Scheduled follow-up appointments for patients based on provider recommendations
• Coordinated referrals to specialists, ensuring timely appointments and seamless transitions of care
• Effectively communicated with patients to gather necessary information and ensure accurate record- keeping
• Responded promptly to patient inquiries, providing exceptional customer service and resolving issues effectively helping to retain current patients
• Assisted in the verification of insurance coverage and obtained pre-authorizations as needed
• Ensured accuracy of billing information by verifying insurance details and updating patient records accordingly
• Billed various insurances for services provided by the doctors Receptionist
Visionworks-Clarksville, IN
1997 to May 2015
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Pre-tested patients to help ensure patient flow
• Reviewed and corrected insurance claims saving the company time and money
• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
• Did other tasks as assigned to improve patient flow through office Education
High school diploma
West Washington Jr-Sr High School-Campbellsburg, IN August 1979 to May 1987
• Graduated in top one-half of my class
Skills
• HIPAA
• Customer service
• ICD-10
• EMR Systems
• Medical office experience
• Insurance Verification
• Front desk
• Medical Scheduling
• Phone Etiquette
• Medical Records
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