Instructional Designer Content Developer

BURHAN MUSLEH

CONTENT DEVELOPER and INSTRUCTIONAL DESIGNER

P 818-***-**** E *********@*****.*** A DMV Area L https://www.linkedin.com/in/bmusleh SUMMARY

Experienced Instructional Designer and Content Developer with over 25 years of expertise designing engaging, accessible, and results-driven training solutions for global organizations. Proven ability to lead end-to- end learning design processes—from needs assessment and content development to delivery and evaluation. Expert in Articulate Storyline 360, Camtasia, Adobe Captivate, SCORM, HTML, JavaScript, and Section 508 compliance. Strong background in Agile/Scrum environments and the application of the Kirkpatrick Model for training evaluation.

EXPERIENCE

Content Developer [Contract Role]

OCTO - IBM Dec 2023 – Present

Developing training and eLearning content using Articulate 360 and Storyline 360 for the Department of Homeland Security (DHA) and other localities within the DHS

Developing interactive eLearning modules using authoring tools such as Articulate Storyline 360.

Collaborating with subject matter experts to analyze training needs and design customized eLearning solutions, aligning them with organizational goals and learning objectives.

Implementing multimedia elements, including videos, audio, and graphics, to enhance the user experience and deliver dynamic and visually appealing eLearning courses.

Content Developer and Trainer [Contract Role]

Fannie Mae Aug 2022 – Dec 2023

Designed and developed SCORM-compliant eLearning modules using Articulate Storyline 360, Adobe Captivate, and Camtasia.

Partnered with HR and SMEs to conduct training needs analysis and deliver a leadership development program for high-potential

Instructional Design Tools:

• Articulate Storyline 360,

Studio, Rise

• Adobe Captivate

• Camtasia

• iSpring

Development & LMS:

• SCORM 1.2/2004, xAPI,

cmi5

• HTML, JavaScript

• LMS Administration

Project & Program

Management:

• Agile, SCRUM, DevOps

• ITIL 3/4, LSS

Data & Analytics:

• SQL (2016–2019)

• Excel, Access VBA

• Kirkpatrick Evaluation

Accessibility &

Compliance:

• Section 508 (Trusted Tester

Certified)

Platforms & Tools:

• SharePoint Development,

• Microsoft Teams,

• PowerPoint,

• Adobe Creative Suite- ILT

Training

KEY SKILLS

employees.

Led content creation for a company-wide software rollout; achieved 95% user proficiency within 2 weeks.

Designed onboarding materials and interactive job aids, reducing time-to-productivity by 20%.

Conducted 508 compliance reviews and testing as a Trusted Tester.

Developed assessments and implemented feedback loops using Kirkpatrick Level 1–3 evaluation.

Senior Instructional Design [Contract Role]

3M Oct 2020 – Aug 2022

Developing content for Learning & Development for BEP [Business Execution Platform] project, using Storyline 360, Camtasia 2021.

Working directly with executives, Managers, and employees to evaluate training needs for the Marketing team, Country, and Area Managers.

Working on Driving adoption, training, and building resources to support both.

Building training resources and maintaining training needs using the Camtasia, Articulate Suite, and other development tools. Senior Instructional Design [Contract Role]

Maryland Judicial College Feb 2019 - Oct 2020

Developed, modified, and conducted instructor-led, hands-on, and virtual training using adult learning principles for proprietary and commercially available software and hardware.

Conducted training needs for Judges, Magistrates, Court reporters, Court staff, and employees through interviews, questions, assessments, and observations.

Developed content and conducted webinars using GoToWebinar and Microsoft Teams.

Deloped instructional videos using Camtasia, Articulate Suite of Products, Adobe Suite products, iSpring, ScreenFlow, and Movavi.

Developed technical training documentation, such as Quick Reference Cards and Quick Reference Guides, and quizzes

Worked effectively with both technical and non-technical staff

- Training Solutions

Development

- E-Learning Developent

- SCORM 1.2, 2004,

xAPI, cmi5

- HTML

- JavaScript

- 508 Compliance

Trusted Tester

- Program Management

- Leadership Training

- Thorough course

designer using critical

thinking to construct

content and format of

training to fully teach

technical subjects.

- Experienced technical

trainer both on-site and

from remote locations.

- Strong interpersonal and

group communication

skills.

- Excellent time

management skills and the

ability to successfully meet

training deadlines.

- Successful in training both

entry-level and technical skill

sets for successful software

implementation.

SUMMARY

Senior IT Trainer and Content Developer [Contract Role] National Institute of Health (NIH - HRSA) Mar 2018 - Feb 2019

Provide leadership, technical project coordination, consultative services, and liaison with cross-functional work teams, key stakeholders, and subject matter experts to develop Office 365 course specifications, gather course content, and deliver training.

Planned and organized training and development sessions on technical topics as well as created training program modules that were later used across multiple projects.

Identified improvement areas in the training program by executing training course effectiveness evaluation activity. Leveraged expertise to produce various LMS courses and made all curriculum (Section 508) compliant.

Organized large training initiatives using each level of the Kirkpatrick Model of Training Evaluation.

Led in-depth analysis to obtain information required for the preparation of effective training programs.

Designed and developed a system of evaluation that was implemented throughout the department.

Oversaw and managed three junior training teams to ensure the smooth running of functions.

Created video tutorials and presentations using the Camtasia suite.

Prepare all training material for courses, including PowerPoint presentations, Videos (using Camtasia), skill exploration and exercises, and assessments.

Conduct training on-site and via video conferencing. Manager and Senior IT Technical and Application Trainer New Horizons Computer Training Mar 1999 - Mar 2018

Rendered expert services throughout the curriculum development processes for both classroom-based and online training.

Liaised and functioned closely with team members and clients to guarantee the provision of exceptional customer service to internal and external stakeholders.

George Mason University

Fairfax, VA

Bachelor of Science with a

major in Computer Science

(1990) with a GPA of 3.98

University of Southern

California - Davis,

California

Master of Science in

Computer Science (1994)

EDUCATION

Lead manager on International office opening

and training throughout the Middle East and

North Africa.

Opened and managed 14 offices in UAE, Egypt,

Qatar, Saudia Arabia, Lebanon, and other

countries.

Studied the area for the type of courses, content design, and technology needed for each office

individually and trained all trainers and

employees on the correct ways to develop and

deliver training.

Hired office managers and trainers.

Maintained proper checks and balances in

collaboration with technical subject matter

experts to ensure that prepared courses meet

stated objectives.

Lead classroom and online training sessions for

Technical and Application curriculum.

Additional experience as a Corporate Content

Developer and Technical Trainer at the Department

of Criminal Justice Services and as a Senior Program Analyst at the Department of Criminal Justice Services. HONORS AND AWARDS

DHS Trusted Tester – Section 508 Compliance

IT Program Manager Certified

508 Procurement Basic Program Certified

Top 10 Global Instructor (New Horizons – 5x

Awardee)

Kirkpatrick Evaluation Model Practitioner

Certified Agile & SCRUM Professional

REFERENCES

Available Upon Request

SKILLS SUMMARY

Instructional Design

Camtasia

LMS

Microsoft Office

Microsoft Office 365

Project Management

ITIL 3 and 4

Lean Six Sigma. Master BB

SCRUM Master

SCRUM Product Owner

Agile

PowerPoint

VBA

Articulate Suites

Adobe Captivate

Adobe Premiere

DevOps

SharePoint

ILT Training

Excel

15

9

6

12

12

15

6

6

6

20

20

20

20

20

12

12

10

6

10

8

Skill in experience years

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