Business Process Project Management

Osman Iddrisu

**** * ****** ** **********, DC ***02

(240)- 893-8297

************@*****.***

Summary:

•7+ years of experience in gathering business requirements, defining business process flow, system analysis.

•Experience in conducting facilitated workshops such as Joint Application Development (JAD) sessions, project meetings, reviews, walkthroughs, and customer interviews.

•Expertise in writing Business Requirement Document (BRD), Functional Specification Document (FSD), Non-Functional Specification Document, System Design Specification, and Use Cases

•Experience with QA methodologies and processes.

•Experience in development methodologies such as SDLC, Waterfall, Agile, and Scrum

•Strong communication and presentation skills substantiated in past assignments with Developers, Project Managers (PMs), Subject Matter Expert (SMEs), stakeholders, and application end users.

•Possess reasonable understanding of different Relational Database Management Systems (RDBMS), writing simple T-SQL queries, creating T- SQL and graphical tables, and generating reports.

• Interviewed SMEs and stakeholders to get a better understanding of client business process and gather business requirements.

•Experience in a broad range of technologies including business process tools such as MS Word, MS Excel, Outlook, Teams, technical assessment tools.

•Experience of use of rational tools for UML, tracking and reporting, and applied Rational Unified process in all areas of Software Development Life Cycle (SDLC)

•Expertise in understanding and supporting clients with project planning, Project definition, requirement definition, and analysis.

Education:

•Master of Science in Project Management- Morgan State University-2018

•Bachelor’s degree in environmental science from University for Development Studies 2013

Certification:

•Accredited Scrum Master Certification-2020

•Accredited Scrum Product Owner Certification-2020

•SQL Certification-2020

•Accredited Software Tester Certification-2020

Technical Skills:

•Documentation Tools: UML, MS Word, Excel, Power Point, Visio, Jira and Confluence.

•SDLC Methodologies: Waterfall, Iterative, and Agile

•Agile Project Management Tool: JIRA and Confluence

•Reporting Tools: MS Office Suite

•Databases: MS SQL server

•Testing tool: Selenium + Python

•Collaborative Tools: Confluence

•Ticketing Tools: ServiceNow, and Zendesk

•Microsoft Tools: MS Office Suite, Word, Excel, Power Point, Outlook, Teams, and SharePoint

Professional Summary:

Client: EEOC Washington, DC September 2022-present

Role: Business Analyst/Quality Assurance.

Follow a systematic approach to eliciting, organizing, and documenting system requirements.

Collaborate with cross-functional teams to implement process changes and improvements

Write user stories and link them to their corresponding epics and define acceptance criteria to create a shared understanding among stakeholders.

Refine product backlog during sprints by ensuring that the backlog contains appropriate items, prioritized and ready for delivery in the upcoming sprint.

Support project management efforts by tracking progress and ensuring alignment with business goals.

Prepare test cases for various test scenarios and help the testing team to better understand the test scripts.

Conduct System Integration Testing to ensure proper functionality of the application systems by identifying and reporting bugs to the development team.

Conduct User Acceptance Testing (UAT) to ensure proper functionality of the application software and to determine if product is ready for release.

Help customers generate, compare, analyze, and validate annual reports for various government agencies.

Help customers and project team to configure proxy access to the internet to resolve network connection issues.

Help customers and project team to resolve network issues by connecting to VPN and Z-scaler

Validate templates and reporting identified defects to the technical team.

Help customers and project team troubleshoot system errors to improve system performance.

Suggest ways to developers to change the appearance of features from the UI or design perspective to better meet user expectations.

Verify customer complaints about clients’ application and create tickets for the development team.

Client: Nationwide Mutual Insurance, Columbus, OH April 2022 to September 2022

Role: Business Analyst/Quality Assurance.

Studied client’s business documents to get detailed understanding of client’s business needs and used Jira software to create user stories from these documents, reviewed story cards with business, and the project team to ensure that they are aligned with client’s business needs.

Gathered and analyzed business requirements from stakeholders to identify areas for process improvement.

Ensure data integrity and maintain accurate documentation of business processes.

Collaborated with cross-functional teams to implement process changes and improvements.

Planned and documented procedures for data processing and prepared Data Flow Diagram for the application

Prepared test cases for various test scenarios and helped the testing team to better understand the test scripts

Supervised User Acceptance Testing (UAT) to test usability of the application software

Client: California Department of Health Care, Sacramento, CA May 2021 to April 2022

Role: Business Analyst/Quality Assurance.

Collaborated with cross-functional teams to implement process changes and improvements.

Developed detailed business analysis, outlining problems, opportunities and solutions.

Analyzed and translated business requirements into system specification utilizing UML.

Created client notification letters, emails, web updates, and statement inserts.

Prepared test plan, test case for different test scenarios to help the testing team to better understand test scripts.

Participated in System Integration Testing (SIT) to ensure proper functionality of claim processing system by detecting, creating, and reporting bugs to the development team.

Supervised User Acceptance Testing (UAT) to test usability of the application software

Ensure data integrity and maintain accurate documentation of business processes.

Client: Marriott International, Bethesda, MD March 2019 to April 2021

Role: Business Analyst/Quality Assurance.

•Gathered, clarified, and validated business requirements through ongoing active relationships with the project stakeholders to identify area of improvement.

•Effectively communicated and collaborated with external and internal customers to analyze information needs, functional requirements, and delivered the artifacts as needed such as Business Requirement Document, Functional Requirements Document, Use Case Diagrams, and Mockup Screens.

•Participated in System Integration Testing to ensure proper functionality of the system by detecting, creating, and reporting bugs to the development team.

•Collaborated with Developers and Subject Matter Experts to establish technical vision and analyze tradeoffs between usability and performance needs.

•Supported project management efforts by tracking progress and ensuring alignment with business goals

•Supervised User Acceptance Testing (UAT) to test the usability of the application software.

•Performed Data Mapping, Data Modeling, created Class Diagrams, and ER Diagrams and used SQL queries to filter them.

Client: Fairmont Hotel, Washington, DC July 2017 to February 2019

Role: Business Analyst/Quality Assurance.

Conducted requirement validation through requirement reviews and used of prototyping and planned how the requirements should be verified by establishing Acceptance Testing

•conducted user interviews and documented business and functional requirements.

•Performed requirement analysis and developed Use Cases, Activity Diagrams using MS Visio

•Performed Data Mapping, Data Modeling, Class Diagrams, and ER Diagrams and used SQL queries to filter them.

•Analyzed business requirements and segregated them into high level and low-level Use Cases, Activity Diagrams using MS Visio according to UML methodology, thus, defining data process models.

• Updated requirement documents according to change request from the business and used Use Case (UC) diagrams to find out the functional requirements of the given system and to figure out development priorities.

•Coordinated various kinds of User Acceptance Testing (UAT) including Regression Testing, Integration Testing, System Testing, Functional Testing, and Alpha and Beta Testing

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