PERSONAL
INFORMATION NAKALEMA AISHAH
Customer Experience Champion
Bodawerk International Limited
+256-*********/ +256-*********
**********@*****.***
Sex Female Date of birth 11/12/1998 Nationality Ugandan WORK EXPERIENCE
May, 2023 to
September, 2024
Position
Customer Experience Champion
Employer
Bodawerk International Limited
Duties and responsibilities
Assisting customers with processing transactions, such as payments, resolving complaints and answering questions.
Promoting the company’s products and service and opening new accounts for customers
Tracking, recording, reporting, and storing information related to transactions, ensuring all information is accurate and complete.
Making sales referrals, suggesting alternate channels and cross-selling products and services
Going the “extra mile” to build trust relationships, customer loyalty and satisfaction
Managing risk in every transaction and detecting fraudulent transactions to prevent losses
Preparing weekly and monthly reports to management and discuss weekly performance with immediate supervisor
Maintaining relationships by visiting clients and solving any customer related issues raised by them
Maintaining customer confidence and protecting operations by keeping financial information confidential.
Advising customers on technical matters and recommending appropriate products
Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications
Maintaining awareness and keeping abreast of constantly changing, company business
Brainstorming and executing lead-generating campaigns such as cold- calling, workshops, seminars, etc.
Generating new business through customer visits, cold calling, and follow-up on incoming sales leads.
Assuring the reliability and consistency by monitoring all operations that affect quality
January, 2022 to
December, 2023
Position
Finance Assistant
Employer
Supreme Vet
Duties and Responsibilities
Conducted financial analysis to support decision-making and identifying areas for improvement.
Participated in the budgeting process and monitoring budget performance.
Prepared and presented financial reports to management and stakeholders.
Oversaw accounts payable and receivable processes and ensured accurate financial record-keeping.
Assisted with tax compliance and planning to ensure the company is in compliance with tax regulations.
Assisted with internal and external audits to ensure financial reports are accurate and in compliance with regulations.
Implemented cost control measures to ensure financial efficiency and profitability.
Provided financial support and guidance to other departments and contributing to company-wide initiatives.
Worked closely with the Financial Overseer to ensure the smooth running of the company's financial operations and to support financial planning and analysis.
Supported line management to prepare budget monitoring and analysis for all administration purposes and beneficiaries.
Ensured the financial transactions are authorized, recorded, filed with adequate supporting documentation, and maintained. November, 2021 to
December, 2021
Position
Intern
Employer
Pride Microfinance Bank
Duties and Responsibilities
Worked under the supervision and followed the work process of the bank
Performed account opening using different platforms and maintained client accounts.
Engaged with loan applicants via phone or face to face to conduct due diligence interviews on all new loan applications
Resolved complaints or account discrepancies, and answered questions.
Assisted customers with processing transactions, such as deposits, withdrawals, or payments.
EDUCATIONAL BACKGROUND
2019 to 2022 Bachelor of Business Administration
Makerere University Business School
2017 Uganda Advanced Certificate of Education
Namirembe Hillside High School
2015 Uganda Certificate of Education
Mbogo High School
COMPUTER LITERACY
Familiar with Microsoft Office package (Microsoft Word, Excel, Power point)
Internet usage competence
COMPETENCES AND SKILLS
Knowledge of sales and marketing industry operations.
Thorough knowledge of market changes and forces that influence the sales
Expertise in a customer-facing role with excellent communication skills
Good understanding of bank accounting principles
Knowledge of accounts payable and receivable processes
Good coordination of clients to ensure smooth financial transactions.
Understanding of financial markets and investment products
Knowledge of banking regulations and compliance
Knowledge of loan underwriting, loan recovery and credit analysis
Thorough understanding of banking and financial solutions
Cash flow analysis and management
Auditing
Statutory reporting and financial reporting
Finance management and accountability
Budget preparation and control
Documentation, research, and report writing
Communication, networking and partnership.
Mobilization, capacity building and development
Strategic planning and relationship building
Engaged with loan applicants to repeat loan applications requiring manual review
Ensured clients comply with the policies as well as terms and conditions attached to products.
Was given professional management support so as to work assignments like ATM and financial enrollment
Conducted general office administration like dissemination and sharing of finance reports
Identified and applied most efficient communication tactics and skills in persuading new clients and defaulting clients .
Ensured that financial records are maintained in compliance with lawful and accepted procedures and policies
PERSONAL ATTRIBUTES
Creativity, Open mindedness and willingness to learn
Effective interpersonal relations with working groups and a flexible team player
A result-oriented person that can work under minimum supervision
Open minded to work in a complex environment and projects where time is key
Administrative support and supervision, mentoring and coaching
Excellent oral and written communication skills
Good coordination and handling skills
Ability to identify, respond and resolve the diverse needs of clients
High degree of self-motivation and multitasking
Excellent analytical, critical thinking and strategic skills. HOBBIES
Watching movies
Traveling for adventure
Listening to music
LANGUAGE PROFICIENCY
Language Writing Reading Speaking
English Fluent Fluent Fluent
Luganda Good Fluent Fluent
REFEREES Mr. Aurther Muwoya
Cxc.customer Experience Champion
*******@********.**.**
Bodawerk International Limited
Dr. Joel Kavuma
Head of Technical and Sales Support
*******@*****.***
Supreme Vet
Mr. Opio Haward Wasswa
Manager
**@*****************.**.**
Pride Microfinance Bank