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Customer Experience Accounts Payable

Location:
Kampala, Uganda
Salary:
800000
Posted:
July 03, 2025

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Resume:

PERSONAL

INFORMATION NAKALEMA AISHAH

Customer Experience Champion

Bodawerk International Limited

+256-*********/ +256-*********

**********@*****.***

Sex Female Date of birth 11/12/1998 Nationality Ugandan WORK EXPERIENCE

May, 2023 to

September, 2024

Position

Customer Experience Champion

Employer

Bodawerk International Limited

Duties and responsibilities

Assisting customers with processing transactions, such as payments, resolving complaints and answering questions.

Promoting the company’s products and service and opening new accounts for customers

Tracking, recording, reporting, and storing information related to transactions, ensuring all information is accurate and complete.

Making sales referrals, suggesting alternate channels and cross-selling products and services

Going the “extra mile” to build trust relationships, customer loyalty and satisfaction

Managing risk in every transaction and detecting fraudulent transactions to prevent losses

Preparing weekly and monthly reports to management and discuss weekly performance with immediate supervisor

Maintaining relationships by visiting clients and solving any customer related issues raised by them

Maintaining customer confidence and protecting operations by keeping financial information confidential.

Advising customers on technical matters and recommending appropriate products

Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications

Maintaining awareness and keeping abreast of constantly changing, company business

Brainstorming and executing lead-generating campaigns such as cold- calling, workshops, seminars, etc.

Generating new business through customer visits, cold calling, and follow-up on incoming sales leads.

Assuring the reliability and consistency by monitoring all operations that affect quality

January, 2022 to

December, 2023

Position

Finance Assistant

Employer

Supreme Vet

Duties and Responsibilities

Conducted financial analysis to support decision-making and identifying areas for improvement.

Participated in the budgeting process and monitoring budget performance.

Prepared and presented financial reports to management and stakeholders.

Oversaw accounts payable and receivable processes and ensured accurate financial record-keeping.

Assisted with tax compliance and planning to ensure the company is in compliance with tax regulations.

Assisted with internal and external audits to ensure financial reports are accurate and in compliance with regulations.

Implemented cost control measures to ensure financial efficiency and profitability.

Provided financial support and guidance to other departments and contributing to company-wide initiatives.

Worked closely with the Financial Overseer to ensure the smooth running of the company's financial operations and to support financial planning and analysis.

Supported line management to prepare budget monitoring and analysis for all administration purposes and beneficiaries.

Ensured the financial transactions are authorized, recorded, filed with adequate supporting documentation, and maintained. November, 2021 to

December, 2021

Position

Intern

Employer

Pride Microfinance Bank

Duties and Responsibilities

Worked under the supervision and followed the work process of the bank

Performed account opening using different platforms and maintained client accounts.

Engaged with loan applicants via phone or face to face to conduct due diligence interviews on all new loan applications

Resolved complaints or account discrepancies, and answered questions.

Assisted customers with processing transactions, such as deposits, withdrawals, or payments.

EDUCATIONAL BACKGROUND

2019 to 2022 Bachelor of Business Administration

Makerere University Business School

2017 Uganda Advanced Certificate of Education

Namirembe Hillside High School

2015 Uganda Certificate of Education

Mbogo High School

COMPUTER LITERACY

Familiar with Microsoft Office package (Microsoft Word, Excel, Power point)

Internet usage competence

COMPETENCES AND SKILLS

Knowledge of sales and marketing industry operations.

Thorough knowledge of market changes and forces that influence the sales

Expertise in a customer-facing role with excellent communication skills

Good understanding of bank accounting principles

Knowledge of accounts payable and receivable processes

Good coordination of clients to ensure smooth financial transactions.

Understanding of financial markets and investment products

Knowledge of banking regulations and compliance

Knowledge of loan underwriting, loan recovery and credit analysis

Thorough understanding of banking and financial solutions

Cash flow analysis and management

Auditing

Statutory reporting and financial reporting

Finance management and accountability

Budget preparation and control

Documentation, research, and report writing

Communication, networking and partnership.

Mobilization, capacity building and development

Strategic planning and relationship building

Engaged with loan applicants to repeat loan applications requiring manual review

Ensured clients comply with the policies as well as terms and conditions attached to products.

Was given professional management support so as to work assignments like ATM and financial enrollment

Conducted general office administration like dissemination and sharing of finance reports

Identified and applied most efficient communication tactics and skills in persuading new clients and defaulting clients .

Ensured that financial records are maintained in compliance with lawful and accepted procedures and policies

PERSONAL ATTRIBUTES

Creativity, Open mindedness and willingness to learn

Effective interpersonal relations with working groups and a flexible team player

A result-oriented person that can work under minimum supervision

Open minded to work in a complex environment and projects where time is key

Administrative support and supervision, mentoring and coaching

Excellent oral and written communication skills

Good coordination and handling skills

Ability to identify, respond and resolve the diverse needs of clients

High degree of self-motivation and multitasking

Excellent analytical, critical thinking and strategic skills. HOBBIES

Watching movies

Traveling for adventure

Listening to music

LANGUAGE PROFICIENCY

Language Writing Reading Speaking

English Fluent Fluent Fluent

Luganda Good Fluent Fluent

REFEREES Mr. Aurther Muwoya

Cxc.customer Experience Champion

+256-***-******

*******@********.**.**

Bodawerk International Limited

Dr. Joel Kavuma

Head of Technical and Sales Support

+256-*********/+256-*********

*******@*****.***

Supreme Vet

Mr. Opio Haward Wasswa

Manager

+256-*********

**@*****************.**.**

Pride Microfinance Bank



Contact this candidate