Customer Service Data Entry
Resume:
Resume
Bria Jhane Davis
Dallas, TX ***** 469-***-**** *************@*****.***
Professional Summary
Detail-oriented Administrative and Customer Service Professional with 5+ years of experience supporting high-volume offices in healthcare, insurance, and financial services. Skilled in data entry, client relations, sales support, and operations management. Adept at using CRM systems (Salesforce, AIMS), Microsoft Office, and automation tools to streamline workflows and improve accuracy. Proven ability to solve problems independently, handle confidential data, and deliver high-quality service under pressure. Seeking to leverage strong organizational and communication skills in a fast-paced administrative or operations role. Professional Experience
Customer Service Admin / Operations / Data Entry
Hallmark Financial Dallas, TX Mar 2024 Apr 2025
- Managed data entry for over 1,000 customer records weekly, ensuring up-to-date, accurate databases.
- Supported licensing, compliance, inventory, scheduling, and vendor communications across departments.
- Streamlined administrative processes using CRM tools and automation, increasing efficiency by 20%.
- Provided front-line customer service support via phone and email, resolving inquiries and escalating key issues.
Field Agent - Medicare Sales
TTEC / Aetna CVS Dallas, TX Aug 2023 Dec 2023
- Promoted Medicare services through community outreach, cold calls, and client consultations.
- Educated clients on plan options, benefits, and regulatory compliance.
- Managed and submitted reports using SRW and CRM tools, tracking conversions and follow-ups. File Clerk
Westside Lexus Houston, TX Nov 2022 Dec 2023
- Organized high-volume paperwork and digital documents; maintained confidentiality and order.
- Filed, scanned, and sorted correspondence, legal documents, and departmental materials.
- Supported clerical tasks, including records audits, compliance tracking, and physical storage. Receptionist
The Village Executive Suites Houston, TX Jul 2022 Jan 2023
- Scheduled meetings and appointments, coordinated front desk operations, and managed visitor check-in.
- Handled multi-line phones, processed payments, and maintained office supplies and documentation. Customer Service Representative
Jaguar Houston Central Houston, TX Aug 2022 Oct 2022
- Delivered knowledgeable support to customers, resolved service complaints, and upsold services.
- Audited client accounts and handled inquiries with professionalism. Education
Associate of Arts in Music Business (In Progress) El Centro College, Dallas, TX Expected May 2026 High School Diploma Lamar High School, Houston, TX May 2016 Certifications
Licensed Insurance Agent (Active)
Skills
- CRM: Salesforce, AIMS
- Microsoft Office Suite (Excel, Word, Outlook)
- Data Entry & Recordkeeping
- Administrative & Clerical Support
- Customer Relations & Communication
- Scheduling & Office Coordination
- Insurance & Compliance Knowledge
- Documentation & Reporting
Cover Letter
Bria Jhane
Dallas, TX 75203
*************@*****.***
[Todays Date]
Dear Hiring Manager,
I am writing to express my interest in administrative or customer service roles within your organization. With over five years of experience in administrative support, operations, and client-facing rolesmost recently at Hallmark FinancialIve developed a strong ability to keep teams organized, customers satisfied, and operations running smoothly.
My career has given me valuable exposure to managing high-volume data, coordinating with cross-functional departments, and utilizing tools such as Salesforce and Microsoft Office to improve efficiency and service delivery. Whether Im processing insurance paperwork or managing scheduling logistics, I bring reliability, strong communication skills, and a commitment to accuracy. I would welcome the opportunity to contribute my skills to your team and help your company maintain its high standards for customer service and internal operations. Thank you for your time and consideration. Sincerely,
Bria Jhane
Contact this candidate