Customer Service Representative
Resume:
LaTasha Townsend
Austin, TX *****
*****************@*****.***
Professional Summary
Authorized to work in the US for any employer
Willing to relocate to: Union City, GA
Authorized to work in the US for any employer
Work Experience
Customer Service Representative 1-paratransit
CapMetro-Austin, TX
September 2023 to Present
Answers incoming calls using Metro Access reservation and pickup lines to schedule and cancel trips for the customers
Uses excellent communications skills using Avaya
Provide customers help with the Spare mobile app
Effectively uses Cap Metros' system which includes Atis, mobile app, Market place, Outlook, Capital Metro website, Microsoft, Words
Performs others duties that are required of and assigned to me Maintain composure and customer focus while troubleshooting and solving issues. Performs schedule trips for Metro Access customers Outgoing calls to customers to let them know about their subscription trips Assist customers to utilize other Cap Metro transit system Research and utilize technical information while asissting customers DR& Innovative Mobility
CapMetro-Austin, TX
September 2023 to Present
• Proficient with pre-day and same day dispatch and scheduling software (CASD), on-demand APP-based transportation software, vehicle locator software, radio systems. on-board video, front-line operator feedback systems, and emergency notification systems.
• Consistently contacts vehicle operators to update schedules and documents
• Documents and codes service interruptions, schedule changes, and service incidents as a result of customer lates, early requests, vehicle operator lates, and other service interruptions.
• Handles many data inputs at once to include vehicle operators over the radio, customer inquiries on the telephone, maintaining a professional calm demeanor.
• Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures
• Documents performance and maintain related records accurately.
• Scan runs pre and same day schedule to help ensure service optimization, cost efficiency, and on- time performance.
• Answers Pickup calls from customers and schedule same day reservations using VIA Dispatcher
iEnergizer-Austin, TX
April 2023 to August 2023
Dispatched tow trucks to the designated area where the customers need to be picked up at Team Leader
unifi-Austin, TX
November 2021 to June 2023
I’am a team lead, I assist a team of 15 agents making sure that the aircraft’s are cleaned and restocked for the next departures.
Customer Service Representative
Apple-Austin, TX
March 2008 to August 2017
• Research and grasp technical information across multiple tools while talking with customers
• Provide solutions on the spot, using knowledge of current Apple technology to help with iPod, iPhone, and iPad devices.
• Provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.
• Reassure customers when delivering product diagnoses and potential solutions.
• Maintain composure and customer focus while troubleshooting and solving issues. Customer Service Representative
Total System Solutions-Austin, TX
June 2010 to January 2017
• Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems.
• Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry.
• Maintains an accurate and complete record of all inquires and problems handled.
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Customer Service Representative
Columbus Credit-Columbus, GA
February 2006 to January 2010
• Help customers understand and repair credit by analyzing their credit report and disputing inaccuracies with credit bureaus and creditors.
• Make sure that clients, consumers or customers are aware of their rights to dispute information Education
High school diploma in Main Studies
Kendrick High School - Columbus, GA
September 1991 to June 1995
Skills
• Hotel experience
• Microsoft Word (10+ years)
• Help Desk (10+ years)
• Cold Calling (4 years)
• Time management (10+ years)
• Cold calling
• Technical support
• Account management
• Typing
• Hospitality
• Microsoft Outlook
• Communication skills
• Microsoft Powerpoint
• Customer service
• Help desk
• Databases
• Hospital experience
Contact this candidate