Customer Service Call Center (remote)

Lydia ER. Medina

*** * ******* ******, ********, NJ 08361

Cell #: 609-***-****

Email: *************@*****.***

Objective: My goal is to obtain professional work from home position that utilizes my customer service and administrative skills, in providing a pleasant and informative experience.

Education:

Auguste Escoffier Online– Boulder, CO

Online Diploma Program Culinary Arts

Graduation Date: April 2020

Auguste Escoffier Online-Boulder, CO

Online Associates Program Culinary Arts

Graduation Date: May. 2021

Auguste Escoffier Online-Boulder, CO

Online Associates Program-Bakery and Pastry

Graduation Date: September 2022

University of Phoenix Online-Phoenix, AZ

Online Associates Program-Criminal Justice

Graduation Date: September 2014

Work Experience:

Ashfield-remote

12/2024 - 05/2025

Welcome Specialist

I had friendly, empathetic, and knowledgeable interactions with clients, via phone. I was responsible for collecting information required by various programs and capture it in program databases.

I followed the program scripts, guidelines, and followed company policies. I possess strong verbal, written, and listening communication skills, including the ability to explain complex information in a clear and understandable way. I am proficient with setting up and using computer keyboards, monitors, docking station and mouse.

I maintain patient privacy and confidentiality, adhering to HIPAA regulations. I was willing to perform administrative and non-telecommunication duties as needed. I worked effectively with other team members, and I assisted clients navigate issues and find solutions.

Longhorn Steakhouse-Millville NJ

03/2021 – 04/2025

Prep/Utility

I assisted in preparing all ingredients for a la carte items for in house dining and take out such as salads (lettuce and dressings), side dishes and appetizers (broccoli, asparagus, shrimp, wings, etc.) utilizing company standards and recipes I would assist on fry/salad side utilizing standard recipes and plating and packaging for takeout as needed I would assist in getting the restaurant ready for open with setting up the dishwasher and cleaning and sanitizing the restrooms and making sure all items were at par level.

Liscio’s Bakery-Clayton NJ

07/2022- 03/2023

Prep/Bakery Assistant

I would prepare items for packaging for customers in time for pick up by delivery drivers such as donuts, Danishes, cannoli, napoleons, etc. I would assist bakers in completing items as needed such as muffins, pies, cookies, and sticky buns. And ensure that stock is rotated so no item is outdated and customer receives fresh products.

Criollo Latin Cuisine-Millville, NJ

01/2021-02/2021

Cook/Server

I assisted with the serving of the day's menu items for take-out and deliveries. I checked out customers with payments for their purchases using a credit card/debit card machine. Assisted customers who wanted to play the lottery. Helped developing Latin vegetarian cuisine. Helped deliver orders that were submitted by Door Dash when the scheduled driver was backed up.

On Time Transport-Toms River, NJ

02/2017-03/2020

Field Training Officer-Specialty Care Transport EMT

As an EMT, I was responsible for the safe transport and care of all patients that are discharged from the hospital and taking them home, doctor or treatment appointments

(dialysis, chemotherapy, radiation), or to a long-term care facility. /treatment facility

nursing home, rehabilitation centers (OT or Drug, Mental Health Facilities) I worked with the SCT Nurse in transporting patients for appointments or procedures. These patients are on a cardiac monitor and ventilator, and possibly on a pump with medications and assisted SCT RN to set up the transport equipment so that the patient can be moved and monitored during the appointment. I assisted management in training of new employees who may have no experience with the ways of ON TIME philosophy of care and treatment of all patients. I assisted fellow co-workers with being recertified with CPR, Oxygen, Car Seat Technician training, and Mobility Assistance Vehicle Operator Certifications which were required certifications needed for their position. Also, these same classes were available to the public and I was the instructor tasked with those classes as well, based on business needs and availability.

American Medical Response-Philadelphia, PA

12/2004-01/2017

Operations Supervisor/EMT

I assisted HR with screening/vetting candidates for open positions (EMT, SCT RN, MAVT, and Paramedics), scheduling interviews and drug screening, orientation, and training of all employees. I was responsible for making sure all timecards were correct each week so that employees are paid correctly and on time. I entered the employee's data in Oracle during the onboarding process. I would register their fingerprint in Kronos so that they are able to clock in and out.

I assisted and conducted orientation which included uniform fitting, Emergency Vehicle Operator Course, CPR, and scheduling all employees for in the field training. I instructed employees on how to navigate the scheduling program so that they are able to see their schedule and submit time off requests. I, along with the other supervisors, were certified in EVOC, CPR, and MAVT.

I would schedule certified employees to maintain par levels for contracted events and customers such as Children's Hospital of Philadelphia, Sugar House Casino, Philadelphia Convention Center, American Cancer Society, MS Society, Filmore concert venue, Welcome America events at Festival Pier and Penns Landing, and Thanksgiving Day Parade, and any other Philadelphia events in conjunction with Philadelphia EMS/Fire. We provided personnel for the Pope visit to Philadelphia and send certified Emergency Response Team members when FEMA is activated so that they may assist in relief efforts. I assisted employees in ensuring they had the necessary credentials and worked closely with home office to have those credentials on hand when deployed. At one point, I was running three operations in NJ while assisting Philadelphia and then I was placed in Philadelphia and managed them from there. There was the Shore

(EHT/Northfield) office, Salem, and Carney's Point 911.

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