Case Management Community Outreach

James Mills

************@*****.*** 410-***-****

Professional Summary

Experienced Human Services professional with over 15 years in case management, community outreach, and client advocacy. Proven ability to support diverse populations through education, counseling, and access to services. Strong interpersonal and communication skills with a background that also includes customer service and business operations. Core Competencies

• Case Management & Client Support

• Community Outreach & Health Education

• Crisis Intervention & Counseling

• Needs Assessment & Service Planning

• Communication & Interpersonal Skills

• Customer Relations

• Salesforce & CRM Software

Relevant Experience

Case Worker

Department of Social Services (2007 – 2017)

- Managed caseloads for clients needing public assistance

- Developed personalized service plans and coordinated resources

- Advocated for clients in legal and community settings Health Educator

Baltimore City Health Department (2005 – 2007)

- Delivered health education programs in community settings

- Facilitated workshops on wellness and prevention

- Collaborated with local organizations to promote public health Community Outreach Worker

Goodwill Industries (2003 – 2005)

- Engaged underserved populations in job readiness and training

- Connected clients to housing, employment, and mental health resources Family Service Counselor (2017 – 2019)

- Provided family counseling and support services

- Assisted with parenting plans, referrals, and family reunification Additional Experience

Insurance Agent

Western & Southern Life / Amynta Group (2019 – 2020)

- Consulted clients on life insurance options and policy management

- Maintained records using CRM tools

Customer Service Associate

Walmart (2024 – 2025)

Appointment Setter

Men’s Clinic (2019 – 2021)

- Scheduled client appointments and marketed services Business Manager

DA-Brnrs LLC (2025 – Present)

- Promoting brand and managing record label activities Education

Salisbury University

B.A. in Psychology, 1988

Languages

English – Native

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