Leasing Consultant Customer Service

ADEL HARMOUCHE

San Diego, CA, US 619-***-**** *************@*****.*** LinkedIn URL?

FLOOR MANAGER

Accomplished professional with extensive experience in leading sales teams and driving revenue growth. Excel in implementing strategic sales training and mentoring initiatives, significantly improving closing rates and fostering high-performing sales environments. Possess a strong track record in refining sales strategies to enhance customer satisfaction and repeat business and adept in integrating hospitality best practices to enrich customer experiences. Committed to leveraging problem-solving skills and a customer-centric approach to overcome challenges and achieve ambitious sales goals.

CORE PROFICIENCIES

Revenue Growth Sales Strategy Administrative Support Team Collaboration Product Knowledge & Presentation

Customer Service & Satisfaction Client Relationship Management Issues Resolution Negotiation Skills Critical Thinking

PROFESSIONAL EXPERIENCE

Quantum Auto Sales CA 2022 to Present

Floor Manager

Oversee sales floor operations at a dynamic auto dealership, specializing in car sales and closing deals. Direct and mentor sales team to excel in customer engagement and sales strategies. Implement policies to streamline sales processes and enhance customer satisfaction. Conduct sales training sessions to improve team performance and product knowledge. Monitor sales performance, set sales goals, and lead by example to achieve targets. Execute administrative tasks related to sales management and maintain a professional sales environment.

Selected Accomplishments:

Played a key role in refining sales strategies, resulting in improved customer satisfaction and repeat business.

Kearny Mesa Hyundai San Diego, CA 2020 to 2022

Consultant

Facilitated sales and leasing consultations, leveraging extensive automotive industry knowledge to meet client needs. Developed and maintained client relationships, providing expert advice on vehicle features and financing options. Conducted comprehensive needs assessments to match clients with appropriate vehicles. Trained and mentored junior sales staff, fostering a culture of excellence and customer service. Applied problem-solving skills to address and overcome objections, securing sales and enhancing customer satisfaction.

Selected Accomplishments:

Consistently achieved sales targets through effective client consultations and personalized service.

Tuttle Click Hyundai CA 2018 to 2020

Consultant

Leveraged sales expertise to drive vehicle transactions and customer satisfaction. Cultivated lasting client relationships through exceptional service and understanding of automotive and leasing options. Employed strong negotiation skills to close deals and meet clients' financial objectives. Provided comprehensive product knowledge, guiding customers through features and benefits to facilitate informed decisions. Acted as a liaison between finance department and clients to ensure smooth leasing and purchasing experiences.

Selected Accomplishments:

Recognized for delivering excellent customer service, leading to repeat business and referrals.

Ocean Honda CA 2017 to 2018

Sales Consultant

Facilitated sales and leasing transactions for a well-established automotive dealership, specializing in identifying customer needs and presenting suitable vehicle options. Developed and maintained client relationships through exceptional service and follow-up. Conducted vehicle demonstrations and test drives, ensuring thorough knowledge of features and benefits. Negotiated terms and closed deals, consistently meeting sales targets. Provided training and mentorship to new sales consultants, enhancing team performance and sales proficiency

Selected Accomplishments:

Successfully managed and trained sales teams, fostering an environment conducive to high performance and customer satisfaction.

Phill Mark Motor Cars CA 2008 to 2016

Sales Manager

Directed sales operations, specializing in closing deals and optimizing transaction processes. Oversaw development and implementation of sales strategies to enhance productivity and customer satisfaction. Provided comprehensive training and mentoring to sales staff, fostering a collaborative and high-performing team environment. Maintained rigorous oversight of sales pipeline, ensuring accuracy in forecasting and deal progression.

Selected Accomplishments:

Pioneered innovative sales strategies, resulting in increased market penetration and customer base expansion.

ADDITIONAL EXPERIENCE

Park Cities Dodge Dallas, TX

Team Leader

Foothill Ranch Chrysler Jeep Dodge CA

Team Leader

Gillman Mitsubishi Houston, TX

Sales Manager

EDUCATION & CREDENTIALS

Degree in Marketing

Lebanese University

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