Customer Service Front Desk
Resume:
Michele Mitchell
Customer Service Manager/ Medical Office Front Desk
Unicoi, TN 37692
********@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
Surgical Group of Johnson City, MPC-Johnson City, TN May 2023 to Present
• Answering multi line phone system. Directing calls to appropriate departments.
• Check in and out.
• Scheduling appointments.
• Assisting patients with insurance. Entering patients information into their medical files.
• Filing, scanning documents, faxing, all office duties. Customer Service Representative
Progressive-Johnson City, TN
September 2022 to May 2023
• Work from home position.
• Inbound customer service.
• Insurance payments
• Account updates
• Changes to policies
• Answered questions in regards to state requirements
• Route calls to correct departments.
Front Desk Receptionist/Scheduler
Family Eye Care Center-Johnson City, TN
July 2021 to September 2022
• Front desk and check in.
• Answering multi line phone.
• Scheduling appointments for eye exams, post operation appointments.
• Keeping records of insurance and insurance verification.
• Input of patients records.
• Filing and scanning patients records
• All areas of general office operations.
Receptionist
Americas Best Contacts and Eyeglasses-Johnson City, TN December 2017 to July 2021
• Responsible for flow of the Optometrist office.
• Answering multi line phones
• Scheduling appointments
• Greeting patients
• Checking in patients for eye exam
• Entering patients records
• Verifying and explaining patients Vision insurance benefits and co payments
• Filing charts
• Making referral appointments with specialists
• Ordering office supplies, shipping and receiving Customer Service/Sales Manager
Advanced Call Center Technologies, LLC-Johnson City, TN June 2011 to November 2017
• Sales and customer service manager
• Answering incoming and making outbound calls
• Trained agents on customer service and sales
• Responsible for agents attendance
• Responsible for team goals
• Input daily goals and numbers
• Responsible for motivation and teaching sales skills
• Data entering
• Performed customer service surveys
• Managed client records
• Resolved customer information and complaints
• Handled online orders and credit card transactions Education
High school or equivalent in general studies
Science Hill High School-Johnson City, TN
August 1986 to May 1990
Skills
• Cold calling
• Microsoft Office
• Billing
• Front desk
• Medical Billing
• Receptionist
• Insurance Verification
• Medical Scheduling
• Telemarketing
• Medical Office Experience
• QuickBooks
• Cold Calling
• Outbound Sales
• Computer skills
• Medical Receptionist
• Filing
• Phone etiquette
• Customer service
• Outbound sales
• Sales management
• Scheduling
• Medical billing
• Sales Management
• Clerical experience
• Organizational skills
• HIPAA
• Microsoft Office, Word, Excel, multi line phones, fax copier scanner, ordering systems (10+ years)
• Data Entry
• Sales
• Supervising experience
• Typing
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