Customer Service Hr Manager
Resume:
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Lesego Mosome
Name:
Lesego Innocentia
Surname:
Mosome
Date of Birth:
Nationality:
South African
Gender:
Female
Mobile:
+27 (0-71-935****
+27 (0-64-422-****
Email:
***************@*****.***
Physical Address:
Johannesburg
Gauteng
1474
Postal Address:
Same as Above
Lesego is a young, energetic, organized and independent worker with strong time management skills.
I am detail-oriented and learn new tasks quickly. I also possess an excellent memory and aptitude for calculations. I have developed a mature and responsible approach to any task that I undertake or situation that I am presented with. I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion.
I am a skillful office administrator and receptionist with proven experience excelling in busy office environments. I communicate and work well with my team members and clients as well.
Qualifications:
National Senior Certificate (NQF level 4), Grade 12 Year: 2010
School: Town View High School, Krugersdorp, GP
Subjects:
• English
• Afrikaans
• Mathematics
• Physical Science
• Life Orientation
• Business Studies
• Hospitality Studies
Experience:
Company: Premex Auto Group (Pty) Ltd
Period: May 2023 – August 2024
Position: Administrator
• Provide Admin support to Management, Manage Diaries, Schedule meetings and Appointments, prepare agendas, make travel plans, Preparing Reports
• Welcoming and Directing Clients/Visitors
• Query Management • Answering Phones and Responding to Emails
• Track and replace office supplies
• Payment Reconciliations
CURRICULUM VITAE
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Company: Khopotse Canopy Services
Position: Administrator and Customer Service Representative Period: January 2016 – April 2023
Reason for Leaving: Retrenched due to COVID effects on business.
• Handling incoming and outgoing customer
communication and
• Marketing the company’s product and services
Handling customer queries
• Arrange, monitor, and manage the whole process for fitment of vehicle accessories.
• Client liaison, follow-up on fitments, liaise with clients, suppliers and fitment centres.
• Create Quotations, Generate Purchase Orders and
Invoices on Pastel
• Generate Remittance advice for suppliers and clients
• Stock control
September 2014 - December 2015
Administration Receptionist Kilber Products
Johannesburg
• Answer phones and take messages.
• Respond to emails.
• Manage mail correspondence.
• Greet clients and visitors.
• Help maintain office calendar.
• Assist with invoicing.
• Perform data entry and filing tasks.
• Manage inventory of office supplies
March 2012 - September 2014
Cashier - Shift Supervisor KFC Franchise Johannesburg CASHIER
• Welcome customers and help determine their orders.
• Process customer orders and record them in the
restaurant database. Relay customers' orders to the kitchen staff.
• Ensure all orders are delivered in a timely manner. Accept cash and return the correct change.
• Tally money in the cash drawer at the beginning and end of each work shift.
• Place food orders in the appropriate bags and boxes. Page 3 of 5 Private and Confidential
• Respond to customer inquiries, issue receipts, and record customer suggestions.
• Clean and arrange eating, service, and kitchen spaces. Help kitchen staff when needed.
SUPERVISOR
• Roaster planning and
• Handling cash receipt
• Handling customer queries /
• Services Support a respectful team
environment.
• Communicate shift priorities, goals and results with team members.
• Perform and support the training of crew members as requested.
• Helped customers with specific item requests by
answering questions and offering knowledgeable
product advice.
• Provide coaching and feedback to crew members.
• Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy
• Supported sales floor and stockroom staff
during busy periods, contributing to
• Stock replenishment and store zoning.
Accomplishments:
• Received awards for customer service, best
Employee Award 2023
• Worked on special projects.
Arrears Collections
Revise Processes and work structure.
Skills:
• Computer Literacy (Microsoft)excellent skills in Word, Excel, and PowerPoint
• Analytical and solution oriented
• Interpersonal communication skills
• Excellent Written and Verbal communication
• Creativity
• Networking
• Record Keeping
• P
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References
Contact Person: Loraine Pule
Designation: Managing Director
Contact Number: 072-***-****
Email: ********@******.**.**
Company: Khopotse Canopy Services
Contact Person: Mr. Godfrey Khopotse
Designation: CEO
Email: *********@********.**.**
Contact Number: 011-***-**** - 083-***-****
Company: Kilber Products
Contact Person: Mrs. Kim Titus
Designation: Management
Email: ***@******.**.**
Contact Number: 011-***-****
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