Customer Service Project Management
Resume:
WORK EXPERENCE:
ROLE: Customer Service
Zidora Travel & Tour Company
(March 2022 to 2024)
Key Achievements:
• Excellent communication skills
• Time management organization skills
• Negotiation and Persuasion skills
• Empathy skills
• Collaboration and Team bonding
• Customer relationship management
Lagos Nigeria
ROLE: Virtual Assistance, Empire boutique hotel Port- Harcourt Nigeria
Phone: 070********
Email:*************@*****.***
• Problem solving skills
• Data Entry and Accuracy
• Email management skills
• Appointment setting skills
• Proficient with online communication tools
• Product Knowledge
• Adaptability
• Decision Making
• Proficient with CRM Tools
PROFESSIONAL SUMMARY:
Highly organized and reliable Virtual Assistant with a strong background in Customer Service and experience as a Virtual Co-Host for events and webinars. Skilled in managing calendars, responding to client inquiries, handling administrative tasks, and providing seamless virtual support. Known for delivering excellent customer experiences, coordinating with teams, and maintaining a professional and engaging virtual presence. Tech-proficient and adaptable, with a proactive approach to problem-solving and task execution in fast-paced, remote work environments. SKILLS AND COMPETENCE:
Address: port harcourt Nigeria.
PHILIP EKEMINI ISIDORE
https://www.linkedin.com/in/ekemini-philip
Virtual Assistant Skills: Calendar & Email
Management Appointment Scheduling
Data Entry & Record Keeping Document
Preparation Social Media Management
Project management tools like Asana,Trello,
customer tools like zendesk ans freshdesketc
Consistently maintained high customer satisfaction scores (CSAT 95%+) across all service interactions. Resolved a high volume of customer inquiries efficiently while ensuring quality and accuracy. Successfully retained dissatisfied customers, converting them into loyal clients through effective support. Identified and implemented process improvements, reducing average handling time by up to 20%. Received multiple commendations and positive feedback from both customers and management. Trained and mentored new team members, accelerating their ramp-up time and performance. Met and exceeded key performance indicators (KPIs) including first contact resolution and response times. Handled escalated issues with professionalism, maintaining customer trust and satisfaction. Supported business growth through effective upselling and cross-selling strategies. potfolio;https://www.canva.com/design/DAGmtlh31
EU/18wKS20FQXdqcC_RHC77Gg/edit?
(May 2024-February 2025)
Delta State polytechnic Ogwashi-uku 2020
HND In Steel Fabrication and
Welding Technologies
Key Achievements:
EDUCATION:
2025;Career Crafter Academy
24/7 Guest Support – Providing instant responses to inquiries, booking assistance, and personalized recommendations. Operational Efficiency – Automating routine tasks such as check-ins, room service requests, and housekeeping coordina Personalization – Using guest data to offer tailored services and upsell amenities. Cost Reduction – Minimizing the need for additional front desk or concierge staff. Increased Satisfaction – Improving guest satisfaction and loyalty through seamless and responsive service. Guest Communication Tools
WhatsApp Business or LiveChat: For personalized, real-time communication. Email Client (e.g., Gmail/Outlook): For confirmations and formal messages. 2. Booking & Reservation Systems
PMS (e.g., Cloudbeds or Little Hotelier): To manage room availability, check-ins/outs, and guest profiles. Channel Manager (e.g., SiteMinder): To sync bookings from platforms like Airbnb, Booking.com, etc. 2022;Skillsedge Consulting LTD.Abuja
PMP,CRM,HRM,HSE etc
rtual Assistance Freelancer and canva etc
INTEREST: Public Speaking, competitive sports, attending sales seminars, traveling.
REFERENCES: “References provided
upon request.”
AWARDS/RECOGNITIONS:
2024: Best Customer Service Representative (June
and July) 2023: Most Effective Staff 2022: Most
Outstanding Staff of the Year
Contact this candidate